Web player error: Tab limit reached (Du hast das Tab-Limit erreicht)

[Guitarjane]

Plan

Family

Country

 Germany

Device

PC

Operating System

Win7

My Question or Issue

 Since a few days I can't open the spotify web player due to the error message attached. This happens on Firefox as well as on Chrome, and even when the pc is freshly restarted and spotify is the first page I open. It asks me to "close the tab to hear more music" which is ridiculous because it's the only open tab at all...

[Guitarjane]

Hey there folks!

This should be fixed now, thanks for all your reports :)

If the issue occurs for you, please follow the steps below:

1. Log out from the Web Player.
2. Clear the cache and cookies memory in your browser. You can look online for more steps on how to do that according to your browser.
3. Open a new tab, head to our Web Player and log in. 

Let us know how you get on!

Have a lovely day.

[Katerina]

Hey there @Guitarjane,

Thanks for posting and welcome to the community!

Just to confirm, could you give it a try opening our Web Player in an incognito or private window in your browsers and let us know if the issue persists? You can find more info on opening an incognito/private window here.

If it doesn't persist, we'd recommend clearing the cache and cookies memory of your browsers. We'd also suggest making sure that your browsers are both on the latest version available.

Let us know how it goes :)

[tinusmile]

Hi

I tried all your suggestions - no success. :-(

Please help me to use Spotify Premium again as soon as possible as I am paying every day for it...

Thanx! 

[Rpscavaleiro]

Having the same issue, even tried to logout all opened sessions, with no success.

I'm runing chrome web player, I saw in the smartphone app that are "open", a few chrome players, but that isn't truth.

Tried to use incognito window, with no success, same info of tab limit presented.

[Katerina]

Hey there folks,

Thanks for keeping us in the loop.

Just to confirm, does this also happen in a different browser, for example Edge or Firefox? 

If this only happens in the one browser, we'd recommend trying disabling any extensions you might have enabled (for example an active adblocker) to see if that makes any difference.

We'll be keeping an eye on your replies :)

[tinusmile]

Yes, I tried on my Mac in Firefox, Chrome and Safari...

[Guitarjane]

Hey there and thanks for your help.

Yes, I tried a secure window, I tried different browsers and I even tried different PCs.

With no effort.

[Rpscavaleiro]

Same here, it happens on other browser in Windows 10, strangely, I can login without issues on Chrome mobile in my smartphone. 

[Rpscavaleiro]

Solution for this issue please? Been without using spotify for 4 days! 

[artsjeroen]

Same issue here. 

I'm on Windows 10. Same message "So you've discovered the tab limit..." in Chrome and Edge.