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Web player recaptcha / screen loading error

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Web player recaptcha / screen loading error

Regular

Note: forum directs me here for web player issues but there's no Web Player 'label', apologies if posted in wrong place

 

Plan - Premium

Country - UK

Device- Windows 10 Laptop / Chrome (Web Player)

My Question or Issue

I 'pin' the web player in chrome. When i load it initially, it's fine; when i browse back to it, the screen has gone wrong, and displays

"Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge."

SpotifyError.PNG

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Re: Web player recaptcha / screen loading error

Rock Star 16
Rock Star 16

@blank5 wrote:

I am having the same problem. I am using Chrome 84.0.4147.89 and it it showing up in a pinned open.spotify.com window.


Hey all, 

 

I hope your having a lovely weekend, just a follow up on this. If Spotify is pinned to your chrome could you attempt to unpin the web player, restart Chrome and pin it again? 

 

Thanks for keeping me in the loop, I've passed this across to the right teams and we're trying to work out what's causing this.

 

Have a great weekend! 🙂

 

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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46 Replies
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Re: Web player recaptcha / screen loading error

Music Fan

I tried clearing cache & cookies, but when I tried to log in again it failed silently, did nothing for about 45sec, and then eventually displayed the "could not connect to recaptcha" message. I called support, they said uninstall chrome, reboot, then reinstall chrome, and that let me log in, but the error still pops up to the left of the web player for me just like you.  Win7

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Re: Web player recaptcha / screen loading error

Casual Listener

Have the same problem in Google Chrome, clear cache but the problem hasn't disappear

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Re: Web player recaptcha / screen loading error

Rock Star 16
Rock Star 16

Hey guys!

 

Thanks for the reports so far, I've tried to replicate this however so far I haven't been able to could you try a different browser and incognito window and let me know how those go?

 

If not, I'll try and find out what seems to be happening here, in order for me to get this across to the right people could you let me know:

 

  • Country
  • Browser Tried
  • Device
  • Steps to re-produce 
  • Any other screenshots you have of this (without any personal info!)

Standing by,

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Web player recaptcha / screen loading error

Music Fan

UK

Chrome 84.0.4147.125

Desktop PC, Win 7

No specific steps, it just appears on the web client


Strangely, the message did not appear at all yesterday, and is back again today.  Nothing changed at my end in this time, which suggests to me that the issue is at Spotify's end.

Also I can't seem to post a reply to this page. I am now trying through incognito mode after 7-8 failed attempts - I think the same captcha issue may obtain here.

Spotify 2.PNG
Spotify.PNG
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Re: Web player recaptcha / screen loading error

Newbie

Hi Ethan,

 

Thanks for looking into this! Here are my details:

  • USA
  • Google Chrome, Version 84.0.4147.105 (Official Build) (64-bit)
  • Mac, OSX Mojave 10.14.6
  • Steps:
    • Opened WebPlayer in pinned tab

It seems to be behaving today... I could not reproduce it.

 

Thanks!

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Re: Web player recaptcha / screen loading error

Rock Star 16
Rock Star 16
Hey!

Thanks, a lot of updates I’ve had so far from you guys is that the issues has rectified itself, it seems it potentially was a temporary error which has been fixed as soon as it’s been identified.

I’ll keep an eye on this thread over the next week if you see this return again let me know and I’ll escalate this further otherwise enjoy the rest of the week
EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Web player recaptcha / screen loading error

Regular

I never stopped having this issue.

It doesn't seem to happen on Chrome in incognito mode, but normal Chrome doesn't even allow the login after clearing cookies and data.

In console I see:

 

Refused to load the image 'https://www.google.de/ads/ga-audiences?<rest of url>' because it violates the following Content Security Policy directive: "img-src 'self' https://i.imgur.com https://d2mv8tnci56s9d.cloudfront.net https://profile-images.scdn.co https://*.scdn.co https://graph.facebook.com https://fbcdn-profile-a.akamaihd.net https://*.fbcdn.net https://platform-lookaside.fbsbx.com https://www.google.com https://www.google-analytics.com https://stats.g.doubleclick.net data: https://accounts.scdn.co".

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Re: Web player recaptcha / screen loading error

Casual Listener

Sorry but I've never stopped to have this behaviour of Spotify too, today opened it in the pin bar and got the same

katezaitseva1_0-1597660574982.png

 My characteristics:

Russia

Google Chrome Version 84.0.4147.125 (Official Build) (64-bit)
macOS Catalina Version 10.15.5

Steps:
Us usual opened WebPlayer in a pinned tab
When I update it, got the same
 
I've tried to reinstall Google Chrome, didn't help
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Re: Web player recaptcha / screen loading error

Rock Star 16
Rock Star 16
Thanks both,
Some others reached out to me directly to let me know they weren't having further issue. I have escalated this to the team at Spotify any updates I'll feed in as soon as possible.
EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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