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Re: Weird Problem with Volvo Sensus Connected Touch
Spotify support will be useless. Trust me. They wasted my time from 02/2017 - 10/2017 with trying one ridiculous "fix" after another before resorting to a form email telling me their "best engineers" were on it every time I asked for a follow-up.
The Sensus Connect Touch -- SCT -- Spotify app is built on LibSpotify, which Spotify no longer supports. There are other posts about this app losing the ability to load Spotify-curated playlists. It turns out that the SCT version of Spotify is built on LibSpotify. Parrot are allegedly working on an update but don't know when it will happen.
Here is their support group's contact info: email@example.com
I've been communicating with Dmitri. Perhaps if y'all email them it will light a fire under them and get the ball rolling a little more quickly. Let us know!
Also, you can find Parrot's Support number by Googling "Parrot USA Support." It should be the first thing that comes up. The forum will not allow me to post that number here. Remember, Sensus Connected Touch is a legacy product. They will be able to find that. Be sure to tell them this issue has persisted for nearly a year and that the Spotify app is one they developed themselves using LibSpotify, which is no longer supported by Spotify itself.
John doesn't know what he's talking about. Look who the developer is: Parrot SA.
This is from their own site on the apps available for SCT. He needs to talk to Dimitri R. I've attached my emails to them. Hope it helps? Maybe refer them to Case No.: 274582. It took a couple times on the phone with them to make them understand that this particular version is their baby, not Spotify's.
Volvo customer care now says they are working with Parrot on an update, but now I am completely unable to login to Parrot's app on the Sensus Connected Touch. It simply tells me that I need to have a premium accout, which I've got.
Yes, happen also to me yesterday. It says i need premium account, but i do have one and checked that all payments was okay etc.
I saw at the asteroid, volvo sensus app store that Spotify ist there anymore so dont try to reinstall the app or delite it.
Little bit of the topic, Think Volvo (and Parrot) must be ashamed to this system. I meen Asteroids is Android but slimed one and they could have used the same. Today its about 5 apps at the app store of Volvo. I do understand that this isn´t top priority to Spotify.