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Weird Problem with Volvo Sensus Connected Touch

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Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

Update: STILL "working on it."

 

"Thanks for getting back to us.


We have alerted our developers to this issue and they are investigating the matter. We appreciate your feedback as it helps inform our decisions going forward.

We also recommend reaching out to Volvo to check if they're planning to release any updates for your car model.

We thank you for your patience on this matter. If you have other questions, please don't hesitate to let us know."

 

It would seem after three emails just like this that they're not doing anything about it. I guess hounding Volvo would be the next step? It's frustrating.

Re: Weird Problem with Volvo Sensus Connected Touch

dhumble
Music Fan

You have also parrot who's responsible for Volvo sensus connected touch.

 

I think this is really bad. I mean the whole system in a rather new car. Hardly any apps and the only great app whit a use for every day doesn't work. Pay lots of money to something that's **bleep**. Not what i expected from Volvo. 

 

Volvo spotify and parrot aren't doing anything about it. Just pointing the fingers at each other. Spotify is at least responding to the emails. Volvo wanted me to contact parrot or the Volvo service mechanic. Doesn't make any sense. 

Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

UPDATE: I emailed Spotify for what must be the 100th time and am waiting on a response. I also CC'd custcare@volvocars.com. 

 

After that, I called "Parrot customer service" (Google exactly that to get their phone number) who actually seem interested in fixing the issue since it is they who control what's on the Asteroid market, including the version of Spotify that they have on there that is built on LibSpotify, which Spotify no longer supports. Maybe progress will be made? I'd encourage others to give them a shout and let them know your issue. It's important to stress that the only connection between SCT and your phone is that SCT uses your phone for an internet connection and that the SCT is NOT controlled through your phone. Also, the SCT is a legacy product; be sure to tell them that.

Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

UPDATE: Parrott got back to me with this:

"Apologies for any delay Timothy I was investigating further in your case in relation to your Parrot Sensus-Connected-Touch ( VOLVO ) as I understand it wasn't working as intended with Spotify.
I understand that we agreed to '' Hard Reset '' on the device but you were afraid that you will lose the data on the device it self.
I double-checked the above and it seems that if you go through '' Hard Reset '' data will be deleted to be honest with you.
Hard reset was part of the trouble-shooting steps, so if you are still having the same issue I would recommend '' Hard Reset ''."
 
I'm terrified to try this and I'm not at all certain this will fix the issue as the issue seems to be with the Spotify app that Parrott themselves built using LibSpotify, which is no longer supported by Spotify proper.

Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

UPDATE: I took a leap of faith and did a factory reset of the Volvo Sensus Connect as was recommended by Parrot technical support. Sadly, that didn't fix the issue. The ditorial lists are still stuck in a ste of "loading." I've emailed Parrot with the news and implored them to fix their darn app which was developed by "Parrot SA."

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Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

Progress! Parrot are working on an update, but they don't know when it will be ready.

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Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

Well, while we're waiting on an update, has anyone else's search function in Spotify stopped working?

Also, the weather widget on the home screen seems to have stopped updating. I noticed both of these things on Friday, Jan. 5, 2018.

Re: Weird Problem with Volvo Sensus Connected Touch

dutchart
Casual Listener

Hi Tim, thanks for your ongoing effort in trying to get this thing going. It is frustrating, we all paid quite a lot of money for this 'futuristic' system, and are stuck with non working Spotify and a far-from-ideal navigation app.

Re: Weird Problem with Volvo Sensus Connected Touch

oele81
Casual Listener

Hi, I also realized the search not finding any results.

First time I realized it was mid/end of December.

Re: Weird Problem with Volvo Sensus Connected Touch

trentboyett
Music Fan

Same here, i contacted Parrot, they said go to Spotify, who just replied a few minutes ago, i need to go to Volvo Cars Support. Which is a bummer, because they will ask me to leave the car there, probably they will do some magic in software and i will pay hundreds of EUR. :-(

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