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Weird Problem with Volvo Sensus Connected Touch

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Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

I think the removal of Parrot's Spotify app from their Asteroid store might be a sign that they know it doesn't work and are working on a new version. Still, I'll follow-up here in a separate post with email addresses to Joseph at Volvo and Olympia at Parrot. However, I don't think this forum allows me to post such things. 

I think an easier way for y'all to follow-up may be to email me and I'll forward you everything pertinent to this conversation. You can start with my screenname (horntm) and email me through Gmail. I'd post the address, but, like I said, the forum will jsut block it.

Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

OK, here's who I've been talking to.

Parrot - Olympia & Dmitri (Case # 274582): usa_support@parrot.com

Volvo - Joseph (ID #: 180220-000575): volvo1@mailmw.custhelp.com

 

You should probaly reference those issue ID numbers when contacting them so they can look up my issue/correspondence so they don't have to reinvent the wheel for you. The thing to remember is Parrot built their own version of the Spotify using LibSpotify, which has been deprecated by Spotify proper, which means it is no longer supported and cannot access the Spotify service. 

 

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I really, really encourage you all to reach out to Parrot and Volvo. I can forward you my emails to them as well: horntm@gmail.com.

Re: Weird Problem with Volvo Sensus Connected Touch

HALAS
Casual Listener

Parrot need to do something with the problem. Parrot Asteroid Smart dosen't work with Spotify too.

 

 

Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

If any of you reach out to Volvo and Parrot, I'd love to hear about it. It usually takes about a day for them to circle back via email.

Re: Weird Problem with Volvo Sensus Connected Touch

trentboyett
Music Fan

Certainly i will reach out to both of them...

Re: Weird Problem with Volvo Sensus Connected Touch

flaviorb
Casual Listener

Finally dead....Spotify completely discontinued their support to SCT. Ironically, my Volvo dealer called me yesterday suggesting me to buy a new Volvo to replace my 18 months car that I bought with a pretty expensive optional "entertainment center with Spotify". I'll cancel my Spotify Premium (Apple Music is getting there) and take Volvo cars out of my list of future brands.

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Re: Weird Problem with Volvo Sensus Connected Touch

horntm
Roadie

Flaviorb, don't let it go. Please reach out to these people. Volvo Customer Care told me last week that they are working with Parrot on fixing this issue. Here's who I've been talking to along with my case numbers for you to reference so they don't start from square one:

 

Parrot - Olympia & Dmitri (Case # 274582): usa_support@parrot.com

Volvo - Joseph (ID #: 180220-000575): volvo1@mailmw.custhelp.com

 

I've aready posted this before, but please do reference those issue ID numbers when contacting them so they can look up my issue/correspondence so they don't have to reinvent the wheel for you. The thing to remember is Parrot built their own version of the Spotify using LibSpotify, which has been deprecated by Spotify proper, which means it is no longer supported and cannot access the Spotify service. This is their issue to fix, not Spotify's.

Re: Weird Problem with Volvo Sensus Connected Touch

Boki2
Music Fan

I have a Parrot Asteroid Tablet system, same issue. I'm worried that the issue is not so much to fix the library access, but more a commercial issue. Could it be that Spotify is blocking free (?) access to their service and is now forcing Parrot to pay them to use their service? Anyone?

Re: Weird Problem with Volvo Sensus Connected Touch

b0bben
Spotify Legend
No.

It’s simple. Parrots Spotify is built on libSpotify which has been declared dead long time ago by Spotify. They need to update it using other apis etc.

Re: Weird Problem with Volvo Sensus Connected Touch

Boki2
Music Fan

Parrot is French? Not suprised.. Thanks

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