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Weird Problem with Volvo Sensus Connected Touch

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Re: Weird Problem with Volvo Sensus Connected Touch

SASAJ
Newbie

Another dead SCT here. Email already sent to Volvo. 

Re: Weird Problem with Volvo Sensus Connected Touch

dhumble
Music Fan

I just also sent to the support and the dealer - again.

...i saw on volvos AND spotifys site, they booth still marketing the service.  

Re: Weird Problem with Volvo Sensus Connected Touch

Tenn
Regular

I have tweeted to Spotify and Volvo. Both didn' reply. Called Volvo 4 times. They would check it and call back and update their webpage with info. They have not once called back. The webpage is not updated and they have not ackowledged the issue. 

I email Bilia (Volvo dealer in Sweden that installs sct for volvo) they reply that I my self must contact Spotify and parrot.

 

The responses from these companies/partners are embarrassing. I have never met a company that rejects their responsibilit like this. Time for lawsuits?

Re: Weird Problem with Volvo Sensus Connected Touch

dhumble
Music Fan

I agree whit you. When I about to sell the car this year  the system isn't worth anything  Money in the toilet 

Re: Weird Problem with Volvo Sensus Connected Touch

Polannso
Regular

To be honest, some apps still work, but Spotify was the one I used the most.

I've been contacted today by Volvo cars France.
No way guys, they have no intention in redevelopping apps or asking Parrot to redevelopp smthg... For them, the product is quite old and has only been sold during one year, so, for them unsatisfied customers are not very numerous.
They will recontact me for a financial agreement.
You will maybe have more chance in other countries ?
Sorry for my poor english.

Re: Weird Problem with Volvo Sensus Connected Touch

dhumble
Music Fan

I just got a mail from swedish car dealer:

"

Vi har blivit informerad från Volvo Cars att ”Volvo Sensus Connected Touch” inte har Spotify längre som app i bilen. .

Detta är då Spotify har valt att avsluta samarbetet med dem som använder en ”gratis” platform som heter ”LibSpotify”.

 

Har du fler frågor eller funderingar gällande detta är det antingen Parrot som utvecklar mjukvaran för Sensus Connected Touch eller Spotify som du ska vända dig till för att få mer information.

"

Googletranslate:

"

We have been informed by Volvo Cars that the "Volvo Sensus Connected Touch" does not have Spotify anymore as the app in the car. .

This is when Spotify has chosen to terminate the collaboration with those using a "free" platform called "LibSpotify".

 

If you have any further questions or concerns about this, it is either Parrot who develops the Sensus Connected Touch or Spotify software that you will turn to for more information.

"

 

 :-[

Re: Weird Problem with Volvo Sensus Connected Touch

Tenn
Regular

That answer **bleep**. I didn't buy my sct from Spotify or parrot but I did buy it from Volvo dealer. 

It's not legal to advertise and sell a system and the short after you paid the bill the system doesn't work as advertised. They will have to fix it or reimburse the full amount. I do t let this pass.

Re: Weird Problem with Volvo Sensus Connected Touch

dhumble
Music Fan

I have got a new answer.. because i wasnt happy with the first one ;-)
In origin languange

"

Jag förstår dig och vi har framfört detta vidare till Bilias kontaktperson på Volvocars för att finna en lösning, i dagens läge avvaktar vi ett svar och så snart vi har mer information kring Volvo Sensus Connected Touch och Spotify kommer information att komma ut via Volvocars hemsida.

 

Jag beklagar att detta har skett och vi jobbar på bästa sätt för hitta en lösning på problemet.

 

Jag önskar dig trots allt en helt fantastisk dag!

 

Med vänlig hälsning

"

 

And in google translate:

"

I understand you and we have forwarded this to Bilia's contact at Volvocars to find a solution. At this point, we await a response and as soon as we have more information about the Volvo Sensus Connected Touch and Spotify, information will come out via the Volvo website.

 

I regret that this has happened and we work best to find a solution to the problem.

 

I wish you a wonderful day!

 

Sincerely

"

Re: Weird Problem with Volvo Sensus Connected Touch

smeau83
Newbie

I would also really like to know what their answer is. I have a spotify premium account but when trying to login with it in my volvo it tellls me that I need a spotify premium account...really? how much premium then "premium" should it be? :(

 

Re: Weird Problem with Volvo Sensus Connected Touch

dhumble
Music Fan

If you read the thread you see that the problem isn't about premium, it's about spotify parrot and Volvo doesn't build or take responsibility for sensus connect touch. The app is retired and no one of them care about the costumers bought the system and are upset.

 

Also ... The systems other app are also something to complain about  I mean only 4 apps  Very expansive system  If Volvo tolk a system like Android we wouldn't have this problem  

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