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When I start the web player one of my monitors shuts off/loses connection

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Re: When I start the web player one of my monitors shuts off/loses connection

Kaz10
Newbie

The same issue occurs for me and it is the strangest and is  kind of a concerning issue. I am on a custom built PC operating on Windows 10. Latest version of Chrome as a browser. It appears that simply unplugging and plugging my HDMI monitor connection brings back my display however it is by no means a solution. I shouldn't have to manually reach around and rewire my system due to a crash from what I have determined to be the web player. 

 

I have had it happen at 5 different times of the day, over two days, and everytime it was due to either opening the webplayer directly from Google or following a link to a playlist. As soon as the App opens, 3 seconds later my monitor disconnects from my system. 

 

What's up with the new update?!

 

Please keep us updated 

Re: When I start the web player one of my monitors shuts off/loses connection

nemansyed
Newbie

I'm having the same problem, three monitor setup.

HP EliteBook 9480, Windows 10, Acer (DVI) and ASUS (HDMI) monitors plugged into dock.

  1. Open Chrome (up-to-date). Everything is awesome.
  2. https://open.spotify.com/browse/ on any tab on any monitor.
  3. Acer monitor behaves as if cable was disconnected/signal was lost, 100% of the time. ASUS monitor does the same, so far 50% of the time. So far, after a short delay, the Acer monitor has recovered once. The ASUS monitor has recovered each time. Primary monitor (laptop's built-in) works fine.
  4. Close the browser tab with the Spotify web player. Everything is awesome again.
  • IE doesn't support the player
  • Edge seems to work, as does Firefox. (FF is intentionally very out-of-date, so it's not a good test.)
  • Seems all Chrome so far.

I have shot a brief video of this happening, but would prefer to send it privately.

 

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