When are Spotify stopping supporting Pioneer Receivers which support Spotify Connect?

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When are Spotify stopping supporting Pioneer Receivers which support Spotify Connect?

bradavon
Roadie

Hi,

I received an email yesterday to say Spotify are stopping support for my Pioneer Speaker soon.

 

- When is soon?

 

- Does stopping support mean Spotify just won't support it or it will stop working?
Stopping support means a company won't address issues but I believe Spotify are going to actually stop the feature from working.

 

- Why? There's no reason given why this is necessary.

 

The email rather bizzaely says:

"We want to make playing Spotify on your speaker and other devices better and easier"

How is stopping support better or easier? Why not just stop supporting it? So if it breaks too bad.

 

I only bought my receiver 2 years ago specifically as it supported Spotifty Connect. Spotify is in part more popular over rivals as Spotify works on so many devices, or did.

 

I guess like everyone else I'll need to buy a Chromecast Audio 😕

382 Replies

Danpp74
Regular
Yes, good point! I've got mine setup for 1 zone using four speakers and
'extended stereo' setting. But indeed, zoning won't work off an optical
signal. (I also tested sound quality off a regular analogue cable, cannot
really say there's a tremendous difference compared to optical. So the
Chromecast Audio DAC does an ok job).

deechtewber
Roadie

Thanks a lot Paul and Daniel!

Hikoki1
Regular

Hi Daniel, 

Thanks for your input. The big question for me now is: it it worth for me to get the Pioneer to basically use it as a DAC, albeit for half its original price? Is the quality of its onboard DAC high enough to justify the expense? 

Danpp74
Regular
Hi Hikoki,

Yeah, good question but one I cannot really give you good advise on. Of
course the Pioneer (or most other high end receiver) DACs are excellent,
but you may see if you could test something less pricey at an electronics
store to compare the quality.

On the other hand if you find a good second hand one for about $150,- that
seems a good option.

Cheers,
Daniel

prose
Regular

Using Chromecast or Chromecast audio to stream Spotify is rubbish. Many reasons have been stated already. No automatic switching of AV source when activating stream, No AV volume adjust from the spotify app and no song title info on the AV receiver.

However the biggest drawback is that chromecast dont manage gapless audio. This  means listening to albums or mixes with multiple tracks is extremely irritating and frustrating because there will be a silent gap when there shouldnt be one. Also Chromecast Audio has to be the worse solution of all because of the digital output limitation to any zone other than Main. For this very reason I aquired a separate streaming device that both does gapless and outputs both toslink and analog simultaneously.

Other than that, the interresting thing is that all pioneer receivers released late 2015 are still working with spotify connect even without any firmware update. The question is how this can be. From my understanding the receivers released late 2014 should be the same software wize with regards to spotify connect as the models released 2015, so what exactly is the difference? My bet is that support is cept for these receivers because of warranty that is still in effect with these receivers so cutting support for these devies whould result in alot of returned receivers.

 

Musicuriousity
Music Fan
I do hope none of you have given up on this issue and you still have the
energy to contact Spotify frequently. What kind of responses have you guys
received?

5tratocaster
Regular

I now believe the solution lies with Pioneer, rather than Spotify. After all, Yamaha, Sony, Marantz and Denon have all agreed to issue firmware updates so that their customers can still use Spotify on their equipment. Why haven't Pioneer?

I asked this question of Pioneer's customer service team recently and received the reply that, for now, all they can do is to record my comments as a complaint and pass it on up the line. They did say, however, that the more complaints they get,  the more chance there is of something being done.

Steffen114
Regular

I think there is coming nothing of pioneer.

The best way would be open source of the firmeware - maybe someone can fix it. 

ProximusBg
Newbie

Purchased Premium for playing on my Pioneer Vxs 824 only, now I gotta give it up. Shame on Spotify. 

Nicohack
Music Fan

@Musicuriousity wrote:
I do hope none of you have given up on this issue and you still have the
energy to contact Spotify frequently. What kind of responses have you guys
received?

I cancelled my Spotify subscription and I won't buy Pioneer products anymore. I'm tired of running after these pieces of s**t.

nick_a_james
Casual Listener
I pushed hard and got 2 months free subscription (not that useful) and
allegedly the issue pushed to the software team, let's try to get over 100
votes on this new idea, after which apparently it gets considered -
Currently 95 votes:
https://community.spotify.com/t5/Live-Ideas/All-Platforms-Connect-Spotify-Connect-on-Pioneer-devices...

You can also vote for similar ideas with the same root cause e.g. B&O who
have 174 votes
https://community.spotify.com/t5/Live-Ideas/Connect-Keep-Spotify-Connect-available-for-B-amp-O-devic...

megadro
Music Fan

To be honest, I gave up. Learned my lesson not to trust spotify in the future and I won't be buying pioneer anymore.

5tratocaster1
Regular

OK Hikoki. First of all, Spotify announced this change by saying, effectively, "never mind, you can always use Bluetooth or buy a new receiver", which seriously upset a lot of owners of Pioneer receivers who had owned them for only a few years and weren't thinking about changing for some time.

That aside, Bluetooth is universally recognised as hugely inferior to direct streaming for sound quality, and it also ties up your phone/tablet, draining its battery and only functioning when you're in the same room or nearby.

Alternative solutions work, but are far less convenient. I used to fire up Spotify on my phone, start playing a track and select my Pioneer receiver as an available device. That turned on the receiver, switched it to Spotify and I could then adjust the volume by using the volume buttons on my phone. Simple and effective.

Now, I'm using my Amazon Fire TV Stick into one of the HDMI sockets on my receiver.

I have to open the Spotify app on my phone and start playing a track, then I have to fire up the Pioneer iControl AV app, select the screen that enables me to turn on the receiver, go to another screen that allows me to select the input  for the TV Stick, turn on the TV so I can then open the Amazon Fire TV app and navigate to open Spotify on the TV Stick. Then I have to go back to the Spotify app on my phone and select the TV Stick as the available device, then I need to go back to the Pioneer iControl AV app to adjust the volume. Then I can turn off the TV and listen to the music, by which time the track has ended.

Do you get my drift?

I'm not convinced the sound quality is as good either. I can't explain it, but there are a number of reasons why it might not be quite as pure. Firstly, the TV Stick (or Chromecast if that's what you're using) both rely on a strong, interference-free wifi signal, whereas my receiver is wired direct by ethernet cable to my router.

Secondly, the data is being processed by a relatively cheap device before being fed to an HDMI output, then by cable to an HDMI socket. HDMI sockets are designed primarily to process video and accompanying audio. Hi fi purists would say that it is not as clean a path as you would get when all the processing is done internally and there's a short path between the ethernet port and the high quality DACs. I know digital is digital, but ask any enthusiast and they will tell you it's not that straighforward.

So, I'm still able to listen to Spotify, but it's far less convenient and, to my ears, not as dynamic.

I can't decide where the blame lies. On the one hand, Spotify should perhaps have designed a replacment platform that was backwards compatible. On the other hand, if Yamaha, Denon and Marantz can all issue firmware updates to keep their equipment functioning as it was advertised to do, why can't Pioneer?

I feel let down by Pioneer for not even giving an explanation as to why it can't be done. All they've said so far is "It's nothing to do with us. It's Spotify's fault".

Not good enough, is it?

Hikoki1
Regular

I completely agree with you on most points you made there. I am definitely not taking sides with Pioneer since I have never ever owned a Pioneer product in my life. It' s just that I have had the chance to buy a used Pioneer N-50A  device and have been been wondering if, even with the handicap of not being able to take advantage of Spotify Connect, it would be a kind of a bargain. I mean, the device has been  applauded in the past for its sound quality by the Hifi Choice magazine and others. 

megadro
Music Fan

Hikoki people explained their reasons for 30 pages. You can read them. Are you a representative of Spotify or Pioneer?

Hikoki1
Regular

Megadro, this is funny, I'm definitely not a representative of either. And you probably meant Sony not Panasonic, eh? I was just wondering if the device was any worth even without the Spotify Connect functionality, to cut a long story short. And I completely understand the frustration and anger of all Pioneer product owners. 

In2survive
Music Fan
I believe the comment was made in regards to Airplay/Bluetooth, not using a
device attached to the receiver like Chromcast.

Talking about AirPlay, my particular issue is that I have the receiver in
my living room and I have 2 outdoor speakers in the backyard wired to it.
When I’m in the backyard BBQing I stream to the receiver and I control what
will be playing as well as the volume from the iPhone.

Without Spotify Connect, I need to use AirPlay over my Wifi to stream from
my phone to the receiver. The problem is the Wifi in the backyard is not
that good, especially if I’m playing with the kids away from the house.
Then the sound breaks up and it is just terrible. When I use Spotify
Connect, the stream goes directly from the cloud to the receiver, the phone
is just controlling what is playing, not sourcing the stream. Same for
Bluetooth, which would be even worse.

I think I will end up connecting an Amazon Echo Dot via analog connection
to the receiver. I won’t be to use Alexa while outdoor, but I will be able
to stream to the Echo/Receiver. $50 dollars later I guess. Better than
buying a brand new receiver, which would NOT be Pioneer, I guarantee you
that! Fortunately for volume, I can use the Logitech Hub’s app on my phone
too. Not the same experience though as I will have multiple apps.

meyster
Music Fan

Chromecast Audio should be the better option than Echo for audio quality. 

With my Chromecast connected through HDMI to the LX57 I also consider the sound quality worse than through connect. With Tidal Hifi it is quite good. Maybe Spotify streams with lower data rate on Chromecast?

Hikoki1
Regular

That sounds strange, since Spotify streams at the highest possible bit rate of 320kbs over the Chromecast Audio too. I just don't see any reason it should sound any worse than with the Connect. However, the gapless playback is not supported when streaming to the Chromecast. Which is a pain in the neck. 

megadro
Music Fan

Airplay is nothing compared to built in app either. I am giving up on Pioneer for sure.

Shame on Spotify for leaving us like this.

jprins747
Regular

I have sent email. Also included screen shot of "Compatible Models" posted on their website. One of which is mine that is now no longer working.

 

https://pioneerelectronics.com/PUSA/Home/Spotify

 

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