Why i can't play this song only?

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Why i can't play this song only?

Phoebecroco1
Casual Listener

So, i'm already trying to play this song again and again and nothing happens. I got my wifi, premium spotify, and can play all songs on spotify but not this song. I already check my setting too but i think its fine. I don't know wth is happening but please tell me how I fix this. Thankyou :)

 

  • Nb : the song -> IU - Zezé

 

Screenshot_2018-04-02-23-16-32-61.png
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Re: Why i can't play this song only?

Community Manager
Community Manager

Hey, @Phoebecroco1

 

Thanks for confirming, we're happy to hear!

Any questions in the future, just give us a shout.

We'll be here to lend a hand.

 

All the best,

/M

View solution in original post

5 Replies

Re: Why i can't play this song only?

JulianDavid
Roadie

Hi @Phoebecroco1, welcome to the Spotify Community!

 

If this is happening only with that one song, send us the URI link so we can check it from our end. In order to get it you'll only need to click the 3 dot icon next to the song > Share > Copy URI or link.

 

Also, if you try to play the song from the artist profile, does the same thing happen?

 

Keep us posted.

Re: Why i can't play this song only?

Phoebecroco1
Casual Listener
Hello, thankyou for your responses. Yes, i still can't play this song even
from the artist profile. Hope that you can help me fix this problem.

Here's the link = IU - Zezé :
https://open.spotify.com/track/1dwOTQnBuN8LeVX4jNwJXS?si=rZ3l3EwtTNyeLKsy4XZIKg

Re: Why i can't play this song only?

Community Manager
Community Manager

Hey @Phoebecroco1,

 

That's odd! Could you try a quick reinstall

 

If that doesn't help, could you let us know if it's just the one song, or the whole album that you're unable to play?

 

Keep us posted!


Highlighted

Re: Why i can't play this song only?

Phoebecroco1
Casual Listener
Hello! Thanks for your help, I follow your advice and it works! I
re-install the app and finally that song can work properly.
Thank you very much :)
Solution!

Re: Why i can't play this song only?

Community Manager
Community Manager

Hey, @Phoebecroco1

 

Thanks for confirming, we're happy to hear!

Any questions in the future, just give us a shout.

We'll be here to lend a hand.

 

All the best,

/M

View solution in original post

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