Wrapped 2018 page difficult to read/view

Reply
Highlighted

Wrapped 2018 page difficult to read/view

Moderator
Moderator

Hello,

 

If you are having difficulties with viewing the Wrapped 2018 page, hit +VOTE and leave a message with a screenshot of what you see and with which browser(s) this happens.

 

This can include colors that make it hard to read the page, formatting being incorrect or other accessibility issues.

 

If you are getting a blank page with no content, head over to this Ongoing Issue.

 

We'll keep you up to date here.

 

Thanks!

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
9 Replies

Re: Wrapped 2018 page difficult to read/view - Status changed to: Under investigation

Moderator
Moderator
 
GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Wrapped 2018 page difficult to read/view

Rock Star 11
Rock Star 11

Hey! I'm having a formatting issue. I don't usually listen to podcasts but I have a "podcast" page. However, instead of podcasts, it shows "<podcast>". You can see it in the picture below. Hope this helps :)

Sin título.png

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Wrapped 2018 page difficult to read/view

Jemi
Spotify Legend

Hey @Jose_M,

 

It looks like the picture wasn't attached properly, or the format wasn't recognized. Could you try sending it again?

 

Thanks!

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf

Re: Wrapped 2018 page difficult to read/view

Rock Star 11
Rock Star 11

Oh thanks for pointing that out @Jemi. In the meantime, I tried some stuff and it turns out this only happens in the Spanish version of "My 2018 Wrapped", however, it looks fine in the English version. It happens on Chrome and Firefox (even incognito window) on desktop and I also tried Chrome on mobile and this stilll happens, even with incognito window. Hope you can take a look :) These are the two images:20181217_151256.jpg

 

20181217_150847.jpg

 

 

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Wrapped 2018 page difficult to read/view

jaxonillman
Newbie

spotify photo.PNGHappens on google chrome and on my phone every time i try

Re: Wrapped 2018 page difficult to read/view

xdxc
Music Fan

 

https://i.imgur.com/YmgBGqG.png

 

Tried across multiple browsers and OS

Re: Wrapped 2018 page difficult to read/view

JakeBirnbaum
Regular

Chrome, adblock off, logging in via facebook. Just says "Hmmm. Something's not working, so sorry about that. We'll work on it and please try again soon."

 

EDIT: Also happens on iOS, with safari.

Re: Wrapped 2018 page difficult to read/view

Moderator
Moderator

Hey there @jaxonillman@xdxc and @JakeBirnbaum,

 

This sounds like another issue. No worries, we've done some magic backstage and this should be now fixed. Could you try clearing your cache and cookies memory on your browser and launch the Wrapped page once more? You can also retry authorizing your Spotify account on the Wrapped website.

 

Let us know how you get on :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Wrapped 2018 page difficult to read/view

Moderator
Moderator

Hey there folks, 

 

Thanks for taking the time to post here in the Community :)

 

We've passed on your feedback to the right team, and we'll be using it to improve future campaigns.

 

We'll be moving this thread back to the Help Boards for now. In the meantime, you can listen to your Top Songs of 2018 here.

 

Have a lovely day!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
SUGGESTED POSTS