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Wrapped 2018 problem

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Wrapped 2018 problem

Yeison1596
Casual Listener

Plan

Premium

Country

 Colombia

Device

Xiaomi MI4

Asus X442

Operating System

Android 9

Windows 10

 

My Question or Issue

 My 2018 wrapped don´t pass the 7/10 page... no matter how much i try, stays on page 7/10 (and this one is empty), only with one yellow color per background:

 

(I even opened the page 2 times, and still had the same result)

Captura de pantalla (6).png

 

Really want to see the other pages :(

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution! 2 people liked this

Re: Wrapped 2018 problem

Moderator
Moderator

Hey @Yeison1596 and @ConnerT,

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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9 Replies
1 person liked this

Re: Wrapped 2018 problem

Rock Star 16
Rock Star 16

Hey @Yeison1596! Welcome to the Spotify Community. ^^

 

That doesn't look cool.

Have you tried to use a different browser to see if that happens there too?

And have you tried to clear your browser cache/cookies to see if that helps?

Let me know how it goes! ^^

 

Peace

NicoRock Star 16
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Note: I'm not a Spotify employee.
2 people liked this

Re: Wrapped 2018 problem

ConnerT
Newbie

i'm having the same problem, I tried using different browsers and clearing caches and cookies, didn't fix the problem for me.

1 person liked this

Re: Wrapped 2018 problem

Yeison1596
Casual Listener

Thanks for the welcome :)

 

And yep, i try with Edge and Chrome, still dont pass the 7/10 😔

Solution! 2 people liked this

Re: Wrapped 2018 problem

Moderator
Moderator

Hey @Yeison1596 and @ConnerT,

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Wrapped 2018 problem

seguidorfull
Casual Listener

I'm currently having the problem that I cannot see my Spotify Wrapped, not a single page, I tried with Chrome with the incognito mode and the normal one in my Huawei and it's not working :(.

1 person liked this

Re: Wrapped 2018 problem

Moderator
Moderator

Hey @seguidorfull

 

Do you get the same page as @Yeison1596, but you don't even get to the first page?

 

Please get back with a screenshot and we'll see how it looks. 

 

All the best!

 

JemiModerator
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"Use the force, Harry" - Gandalf
1 person liked this

Re: Wrapped 2018 problem

seguidorfull
Casual Listener

Well, the window of Spotify Wrapped charges till 100 and then nothing happens, and that's it

Screenshot_2018-12-18-11-48-27.png

Re: Wrapped 2018 problem

BartVR
Newbie

I just get an error:

 

Schermafbeelding 2018-12-18 om 17.36.34.png

1 person liked this

Re: Wrapped 2018 problem

Cesar_alejandro
Newbie

The same, the page doesn´t chargue either on mi computer and on my p10

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