Wrapped 2018 "hmmmm. something's not working"

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Wrapped 2018 "hmmmm. something's not working"

josephthe2
Casual Listener

Plan

Premium for Students

Country

 United States

Device

iPhone X

Operating System

iOS 10

 

My Question or Issue

I can't get wrapped 2018 to work. I get the message Hmmmmm. Something's not working, so sorry about that. We'll work on it and please try again soon. 

Spotify not working message.PNG
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Wrapped 2018 "hmmmm. something's not working"

josephthe2
Casual Listener

UPDATE:

 

Just saw in the other feed that someone finally had it start working. So I just checked and it finally is loading properly and working! So I assume they have it all worked out.

10 Replies

Re: Wrapped 2018 "hmmmm. something's not working"

yffitops
Newbie

Same problem in Firefox, Chromium, Chrome on Linux and in Android

Re: Wrapped 2018 "hmmmm. something's not working"

Shody27
Newbie

Same here. Tried cookie clearing and all the browsers I have installed, including the one on my Android phone.

Re: Wrapped 2018 "hmmmm. something's not working"

ciza_cz
Casual Listener

Same problem. Tried different internet clients, tried from home/school/cellular data but it shows me the same.

Re: Wrapped 2018 "hmmmm. something's not working"

RAReed83
Casual Listener

Same here. Doesn't matter what platform I use. 

Re: Wrapped 2018 "hmmmm. something's not working"

jaredleesteiner
Newbie

I've got the exact same problem. I've tried it on Android and on desktop Windows 10. Cleared cache and cookies but still nothing.

Re: Wrapped 2018 "hmmmm. something's not working"

thegiraffe12
Newbie

Same problem.

Here's what the console says in Chrome:

Screen Shot 2018-12-18 at 12.05.20 AM.png

 

Firefox (Developer Edition):

Screen Shot 2018-12-18 at 12.15.48 AM.png

 

Safari:

Screen Shot 2018-12-18 at 12.17.44 AM.png

 

Seems to be a common problem for lots of people. Please fix.

Re: Wrapped 2018 "hmmmm. something's not working"

landonharris88
Composer

Hey all! This is a common issue that Spotify is aware of and is currently in the proccess of addressing. More information on the issue can be found here, go ahead and vote for that topic to let the developers know you're having the issue as well! Make sure to leave a comment with the information requested in that topic so the devlopers are able to address it efficiently! And @thegiraffe12, definitely include those screenshots so the developers know where the error comes from!

Highlighted

Re: Wrapped 2018 "hmmmm. something's not working"

primadonnagirl
Newbie

I have the same problem with my Spotify Account. I really hope that it will get fixed soon. 

FE5AE045-36DE-4737-8D09-FDD1A3C843C8.png

Re: Wrapped 2018 "hmmmm. something's not working"

landonharris88
Composer

@thegiraffe12 can you type "page.firstLayout" (without the quotes) in the console of chrome and let me know what it says?

 

Also: does it generate a popup when you click "connect to spotify"?

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