Xbox one music keeps pausing every couple of seconds

[Flyingpotato321]

Yes, looked like that worked thanks 

[Michael2314]

It’s tricky you can’t mess with the app when it starts going but it’s a fix for now

[adamthewillie]

I had the same issue but got it working again.

Go to Spotify Account settings online and press log out of all devices or locations. Log back in again and it might work. For me it didn't seem to work to begin with but after spamming play and pause a few times its worked fine since.

[Guido · Accepted solution]

Hey everyone,

The right teams took a look backstage and this should be fixed now! Please make sure you're on the latest version of the app 🙂

If you're on the latest version of the app and you're still experiencing this, we absolutely want to know. Please post in Help - Other if you are so we can investigate ASAP.

Have a good one!

[Sixxwolfzx]

Thank you to the techs that fixed the issue!

[jstees]

Still having this issue with version 2.4.23.70

[jesscalvello]

still having this problem with the latest version

[Mihail]

Hey @jesscalvello and @jstees,

Thanks for posting here in the Community.

Have you tried reinstalling the app on your devices? This issue was reported fixed, so its more likely that some of the installation files have gotten corrupted and are causing this behavior.

You should also shut down and unplug your Xbox for a couple of seconds before giving it another go. This is a simple, but often overlooked step.

Hope this helps. Keep us posted on how it goes.  
 

[ParryForte]

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The right teams took a look backstage and this should be fixed now! Please make sure you're on the latest version of the app 🙂

I'm having these problems as of about last week? Has anything changed?

Have deleted the app, re-installed, tried internal vs. external drives on my Xbox, etc.

[Mihail]

Hey there @ParryForte,

Thanks for searching for the answer you need here! 

Good job on the troubleshooting you've done so far! We haven't received a lot of new reports of this issue, so the reason of this behavior is more likely device or account related.

One thing you can still try is to check if Xbox comes up under the list of third party apps that have access to Spotify. If that's the case, remove this access and let us know if that makes a difference. You can learn how to do this here.  

Hope you find this useful. Let us know how you get on.