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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 894 Views
  • 7 replies
  • 2 likes
  • Other
  • 894 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17306 Views
  • 8 replies
  • 1 likes
  • Other
  • 17306 Views
  • 8 replies
  • 1 likes

Superuser Contribution Estou baixando as músicas no spotify e não conseguindo estou ouvir offline

Pago o app para ouvir offline e não estou conseguindo ouvir as músicas pois aparec "Você precisa ficar online primeiro" sendo que aparece como baixadas.

  • Visitor
  • Pago o app para ouvir offline e não estou conseguindo ouvir as músicas pois aparec "Você precisa ficar online primeiro" sendo que aparece como baixadas.
  • Joan
  • Moderator
  • 151 Views
  • 2 replies
  • 1 likes
  • 151 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution wake up happy issues

I got a android phone, samsung s20 ultra 5G.For some reason every day when I pick up my phone the first thing it does it play some music from a playlist named wake up happy. I have tried to find a way to shut this service down. It is annoying me to h...

  • Regular
  • I got a android phone, samsung s20 ultra 5G. For some reason every day when I pick up my phone the first thing it does it play some music from a playlist named wake up happy. I have tried to find a ...
  • juanlorg
  • Visitor
  • 11294 Views
  • 20 replies
  • 0 likes
  • 11294 Views
  • 20 replies
  • 0 likes

Superuser Contribution incomplete songs

i'm trying to play the song "overneath the path of misery" by Marilyn Manson; this song should be arround 5:20 minutes long, but spotify only plays the first 2:06 minutes. The song is incomplete.i have tried playing it in the app and in the web; i ha...

  • Visitor
  • i'm trying to play the song "overneath the path of misery" by Marilyn Manson; this song should be arround 5:20 minutes long, but spotify only plays the first 2:06 minutes. The song is incomplete. ...
  • Eni
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why did I lose the ability to see what is playing on another device on my

Why did I lose the ability to see what is playing on another device on my account? Spotify is playing on my iPad and, before today, I could see what was playing on my iPhone and add to the queue, etc. Today I can't.

  • Casual Listener
  • Why did I lose the ability to see what is playing on another device on my account? Spotify is playing on my iPad and, before today, I could see what was playing on my iPhone and add to the queue, et...
  • Eni
  • Moderator
  • 141 Views
  • 3 replies
  • 0 likes
  • 141 Views
  • 3 replies
  • 0 likes

Podcast hosting site change

Hi, I just switched to Spotify as my podcast hosting site. However, there are now two podcasts listed and I already deleted the old podcast of RSS.com. How do I delet the old one?

  • Newbie
  • Hi,  I just switched to Spotify as my podcast hosting site. However, there are now two podcasts listed and I already deleted the old podcast of RSS.com. How do I delet the old one?
  • KatesHere
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je ne peux plus écouter de musique en entier

Bonjour J'ai un compte Spotify mais je ne peux plus écouter de musique en entier, ça me met qu'une petite partie de la musique comment je peux faire ?

  • Visitor
  • Bonjour J'ai un compte Spotify mais je ne peux plus écouter de musique en entier, ça me met qu'une petite partie de la musique comment je peux faire ?
  • KatesHere
  • Community Legend
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Tesla offline music?

Hi! Have searched but can´t find a Y/N so here goes:In the Tesla in car app, can I save music offline? Thnx in advance /jensb

  • Newbie
  • Hi!   Have searched but can´t find a Y/N so here goes: In the Tesla in car app, can I save music offline?   Thnx in advance /jensb
  • brethower_k
  • Casual Listener
  • 8735 Views
  • 10 replies
  • 6 likes
  • Other
  • 8735 Views
  • 10 replies
  • 6 likes

Superuser Contribution Can I access Spotify using an esim when on holiday in europe

I have purchased a Airalo esim card to use when traveling around Europe can I use this esim to access my Spotify account

  • Visitor
  • I have purchased a Airalo esim card to use when traveling around Europe can I use this esim to access my Spotify account
  • Vasil
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing a song from "search in playlist" only plays songs that show up on the search

Long title, I know, but this issue Is quite annoying. When using "search in playlist" or "filter" to look for a specific song, lets say a song that has the word "hey" in it, you get a reduced list of only the songs that have "hey" in them, lets say t...

  • Casual Listener
  • Long title, I know, but this issue Is quite annoying.    When using "search in playlist" or "filter" to look for a specific song, lets say a song that has the word "hey" in it, you get a ...
  • alexfountain
  • Newbie
  • 5159 Views
  • 16 replies
  • 12 likes
  • 5159 Views
  • 16 replies
  • 12 likes

Superuser Contribution presale code

I need help accessing a presale code for Gregory Alan Isakov in Kansas City on September 29. I'm in the waiting room but never received a code.

  • Visitor
  • I need help accessing a presale code for Gregory Alan Isakov in Kansas City on September 29. I'm in the waiting room but never received a code.
  • AlejaR
  • Moderator
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution when logged in spotify can't find a podcast which should be available

When i want to open this podcast: https://open.spotify.com/show/4j2PDeDcI7VHYAFoPVZZqvthere's always an exception message shown regardless if i use the webplayer, the android app or the windows application when im logged in. If I use a private Tab wi...

  • Casual Listener
  • When i want to open this podcast: https://open.spotify.com/show/4j2PDeDcI7VHYAFoPVZZqv there's always an exception message shown regardless if i use the webplayer, the android app or the windows a...
  • Lyubka
  • Moderator
  • 658 Views
  • 9 replies
  • 0 likes
  • 658 Views
  • 9 replies
  • 0 likes

(Xbox) something went wrong

Every time I click on a song that’s not in my playlist it says something went wrong, I’ve tried restarting it,logging out and back in I even deleted it and reinstalled but nothing works.

  • Visitor
  • Every time I click on a song that’s not in my playlist it says something went wrong, I’ve tried restarting it,logging out and back in I even deleted it and reinstalled but nothing works.
  • dakotagrace1
  • Visitor
  • 926 Views
  • 3 replies
  • 2 likes
  • 926 Views
  • 3 replies
  • 2 likes

Superuser Contribution Podcasts playing in random order

PlanPremiumCountryUSADeviceBoth Moto G7 Optimo Maxx and Asus laptopOperating SystemBoth Andriod 10 and Windows 10 My IssueOn both the desktop app and my phone app my podcast queue is not working right. When I play an episode from oldest to newest it ...

  • Casual Listener
  • Plan Premium Country USA Device Both Moto G7 Optimo Maxx and Asus laptop Operating System Both Andriod 10 and Windows 10   My Issue On both the desktop app and my phone app my podcast ...
  • Benjamenadict
  • Casual Listener
  • 3604 Views
  • 21 replies
  • 2 likes
  • Other
  • 3604 Views
  • 21 replies
  • 2 likes

Superuser Contribution se cobro de mi tarjeta pero sigo con spotify free

Revise el estado de mi cuenta y valido un cobro de spotify del dia 13 de abril, sin embargo al ingresar no cuento con premiun, solo tengo el free.

  • Visitor
  • Revise el estado de mi cuenta y valido un cobro de spotify del dia 13 de abril, sin embargo al ingresar no cuento con premiun, solo tengo el free.
  • Lyubka
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution TV app not connecting

It shows Error Code: -21::ERR_NETWORK_CHANGEDAll devices on same wifi. Spotify fine on phones & iPad. Deleting & reloading app didn’t help. Has worked on our TV for over a year.

  • Visitor
  • It shows Error Code: -21::ERR_NETWORK_CHANGED All devices on same wifi. Spotify fine on phones & iPad. Deleting & reloading app didn’t help. Has worked on our TV for over a year.
  • Lyubka
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes