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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 814 Views
  • 7 replies
  • 2 likes
  • Other
  • 814 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17274 Views
  • 8 replies
  • 1 likes
  • Other
  • 17274 Views
  • 8 replies
  • 1 likes

Superuser Contribution Tracks are mistakenly assigned to an existing artist

PlanPremiumCountryRussia Device(HP Notebook)Operating System(Windows 10) My Question or IssueToday was the release of my first album. Spotify automatically put him under the pseudonym of an artist already existing on Spotify's site. Can I appeal for ...

  • Visitor
  • Plan Premium Country Russia   Device (HP Notebook) Operating System (Windows 10)   My Question or Issue Today was the release of my first album. Spotify automatically put him und...
  • Xenia
  • Moderator
  • 551 Views
  • 1 replies
  • 0 likes
  • Other
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find my profile in the search

Plan: Free (for now, cause I'm new here)Country: RussiaDevice(iPhone 6 plus, Lenovo laptop) Operating System(iOS 6 plus, Windows 10) My Question or IssueI registered twice because I couldn't access my first account on the iphone, but in both of them ...

  • Regular
  • Plan: Free (for now, cause I'm new here) Country: Russia Device (iPhone 6 plus, Lenovo laptop)  Operating System (iOS 6 plus, Windows 10)   My Question or Issue I registered tw...
  • 11137056010
  • Regular
  • 368 Views
  • 2 replies
  • 0 likes
  • Other
  • 368 Views
  • 2 replies
  • 0 likes

❌ Spotify not scrobbling tracks from Garmin to Last.fm ❌

PlanPremiumCountryUkraine DeviceGarmin Forerunner 245MOperating SystemAndroid My Question or IssueHi! Spotify is not scrobbling music from my Garmin Forerunner 245M watch when syncing with Spotify. It does not scrobble my listened tracks to last.fm.H...

  • Casual Listener
  • Plan Premium Country Ukraine   Device Garmin Forerunner 245M Operating System Android   My Question or Issue Hi! Spotify is not scrobbling music from my Garmin Forerunner 245M wa...
  • hans-jürgen
  • Roadie
  • 1621 Views
  • 5 replies
  • 2 likes
  • Other
  • 1621 Views
  • 5 replies
  • 2 likes

Image blurred for no reason

PlanPremiumCountryCanadaDeviceSamsung a70 but had the issue since samsung s8Operating SystemAndroid My Question or IssueWhy is this image blurred and has a warning saying it's not an explicit or sensitive photo? I've never seen this for any other son...

  • Newbie
  • Plan Premium Country Canada Device Samsung a70 but had the issue since samsung s8 Operating System Android   My Question or Issue Why is this image blurred and has a warning saying it'...
  • NAJS
  • Regular
  • 2004 Views
  • 3 replies
  • 6 likes
  • Samsung
  • 2004 Views
  • 3 replies
  • 6 likes

Can’t play 2.1 on a Marantz SR 5012, no subwoofer

I have a typical 5.1 setup with bookshelf speakers bi-amped. Works great for tv and movies. Hoping to play Spotify on stereo setting with subwoofer. Is this possible?

  • Newbie
  • I have a typical 5.1 setup with bookshelf speakers bi-amped. Works great for tv and movies. Hoping to play Spotify on stereo setting with subwoofer. Is this possible?
  • Peterkawa
  • Visitor
  • 835 Views
  • 1 replies
  • 0 likes
  • 835 Views
  • 1 replies
  • 0 likes

access to "Spotify Canvas" feature

I am a music artist on Spotify. My artist name is "Money Mike Sandberg". I am releasing new music soon and want access to the "Spotify Canvas" feature. How can I get access to this feature? -Money Mike Sandberg

  • Casual Listener
  • I am a music artist on Spotify.  My artist name is "Money Mike Sandberg".   I am releasing new music soon and want access to the "Spotify Canvas" feature.   How can I get access to...
  • AdamDam
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • Other
  • 536 Views
  • 1 replies
  • 0 likes

Alien top50

PlanFreeCountryUkraine DeviceNubia M2Operating SystemAndroid 6 My Question or Issue I think this is not Android related issue. Yesterday Spotify application showed Regional Top50 in the notification drawer. When I tapped on it the Spotify showed Top5...

  • Visitor
  • Plan Free Country Ukraine   Device Nubia M2 Operating System Android 6   My Question or Issue   I think this is not Android related issue.   Yesterday Spotify applic...
  • 255 Views
  • 0 replies
  • 1 likes
  • Other
  • 255 Views
  • 0 replies
  • 1 likes

Spotify Disconnects from PlayStation 4

PlanPremiumCountryUSADevicePS4Operating System My Question or IssueFor months now Spotify on PS4 plays for about 20 mins or a few songs, goes mute then disconnects and I have to log in again or completely close the program and relaunch. Often times, ...

  • Newbie
  • Plan Premium Country USA Device PS4 Operating System     My Question or Issue For months now Spotify on PS4 plays for about 20 mins or a few songs, goes mute then disconnects and...
  • VizslaGuy
  • Regular
  • 373 Views
  • 1 replies
  • 1 likes
  • Other
  • 373 Views
  • 1 replies
  • 1 likes

Still getting the 10-second-song bug on the Web Player

Running Windows 10, Premium user, Web Player. Among the agonizing mess of bugs that the web player STILL has, I'm getting the bug where all songs mysteriously cut out after 10 seconds. No idea why. No idea how. Anyway, **bleep** the devs, Spotify is ...

  • Roadie
  • Running Windows 10, Premium user, Web Player.   Among the agonizing mess of bugs that the web player STILL has, I'm getting the bug where all songs mysteriously cut out after 10 seconds. &nbs...
  • 285 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 285 Views
  • 0 replies
  • 0 likes

Shuffle only does last ~200 songs or so

I am aware that this has been submitted before (I saw a post claiming this is fixed in 2016), but it's 2020 and this is still broken for me. Please fix this for Windows 10 Desktop version

  • Casual Listener
  • I am aware that this has been submitted before (I saw a post claiming this is fixed in 2016), but it's 2020 and this is still broken for me. Please fix this for Windows 10 Desktop version
  • brianthesith
  • Casual Listener
  • 569 Views
  • 3 replies
  • 2 likes
  • Desktop
    Your Library
  • 569 Views
  • 3 replies
  • 2 likes

Discover Weekly disappeared

PlanPremiumCountryUkraineDevice(Xiaomi Mi 9 SE)Operating System(Android 10) My Question or IssueI've not been using Spotify for 3 months for some reasons, but now I'm using it daily again. I noticed that my Discover Weekly is gone. I thought maybe it...

  • Casual Listener
  • Plan Premium Country Ukraine Device (Xiaomi Mi 9 SE) Operating System (Android 10)   My Question or Issue I've not been using Spotify for 3 months for some reasons, but now I'm using i...
  • Hubo
  • Community Legend
  • 730 Views
  • 3 replies
  • 0 likes
  • Other
  • 730 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mix algorithm - can I make these playlilsts better?

I used to listen to Daily Mixes a lot on different occasions, cause they were really different and could differentiate one genre from another. But now it's just a bunch of playlists with all sorts of artist. I have 6 Daily Mixes and pretty much none ...

  • Regular
  • I used to listen to Daily Mixes a lot on different occasions, cause they were really different and could differentiate one genre from another. But now it's just a bunch of playlists with all sorts of...
  • Petya
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • Other
  • 480 Views
  • 1 replies
  • 0 likes

[All Platforms][Podcasts] No genre showing on my new podcast

My podcast went up on Spotify yesterday, no problem, and I have been into the Spotify podcast manager and have added a genre, but no genre is showing when I look at the podcast on Spotify... HELP!!

  • Visitor
  • My podcast went up on Spotify yesterday, no problem, and I have been into the Spotify podcast manager and have added a genre, but no genre is showing when I look at the podcast on Spotify...  &...
  • 198 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Podcasts
  • 198 Views
  • 0 replies
  • 0 likes

Does Your Phone Need To Be On When You Want To Play Something Of Spotify On Google HOme?

HelloI would just love to link Google Home With Spotify Through my phone but then be able to play things on Spotify without my phone being on.That's the main reason why I am thinking of buying a google home.So I can just play music without checking m...

  • Regular
  • Hello I would just love to link Google Home With Spotify Through my phone but then be able to play things on Spotify without my phone being on. That's the main reason why I am thinking of buyin...
  • filipvanhoute
  • Regular
  • 329 Views
  • 2 replies
  • 0 likes
  • music
  • 329 Views
  • 2 replies
  • 0 likes

Contact

Ok.. to be honoust I have a totally different question but after spending half an hour on the spotify website I have just one question left. How on earth can I contact one person, that is actually working at Spotify, to help me with a technical quest...

  • Visitor
  • Ok..  to be honoust I have a totally different question but after spending half an hour on the spotify website I have just one question left.   How on earth can I contact one person, that...
  • Billy-J
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Chromebook] Web player stops working after extended idle

PlanPremiumCountryUSA DevicePixelbookOperating SystemChromeOS My Question or IssueThis issue is using the web app (saved as a shortcut) not using the Android app. So, I often have to pause the music (say turn it off for 2hr of meetings or something),...

  • Casual Listener
  • Plan Premium Country USA   Device Pixelbook Operating System ChromeOS   My Question or Issue This issue is using the web app (saved as a shortcut) not using the Android app. &nb...
  • benjito
  • Casual Listener
  • 335 Views
  • 3 replies
  • 0 likes
  • Other
  • 335 Views
  • 3 replies
  • 0 likes

Spotify PS4 App not Working

App will not start songs. Doesn't matter if I try to start a song with the playstation, by using my phone as a remote, my playlist, other playlist, etc. Under no circumstances can I start a song at will. As soon as i click play on a song, the song pa...

  • Newbie
  • App will not start songs. Doesn't matter if I try to start a song with the playstation, by using my phone as a remote, my playlist, other playlist, etc. Under no circumstances can I start a song at w...
  • FBAC_2019
  • Casual Listener
  • 1393 Views
  • 12 replies
  • 7 likes
  • music
  • 1393 Views
  • 12 replies
  • 7 likes

Superuser Contribution Suggested albums

PlanPremiumCountryUKDeviceOne Plus 6Operating SystemAndroid My Question or IssueHow can I stop recieving full page ads for new songs/albums when I open spotify? I don't want these as they are essentially adverts for something I didn't choose/select/a...

  • Regular
  • Plan Premium Country UK Device One Plus 6 Operating System Android   My Question or Issue How can I stop recieving full page ads for new songs/albums when I open spotify? I don't want ...
  • Elena
  • Moderator
  • 559 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to post a question in the Community?

Hello all.. sorry to hijack this thread, but I need to post a question and for the life of me I can't find any way to create a new issue / thread. I'm signed in under my account, but there are not buttons or options anywhere for this. Can someone hel...

Screen Shot 2020-07-24 at 12.53.21 PM.png
  • Visitor
  • Hello all.. sorry to hijack this thread, but I need to post a question and for the life of me I can't find any way to create a new issue / thread.  I'm signed in under my account, but there are ...
  • Xenia
  • Moderator
  • 1040 Views
  • 1 replies
  • 5 likes
  • 1040 Views
  • 1 replies
  • 5 likes