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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 832 Views
  • 7 replies
  • 2 likes
  • Other
  • 832 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17285 Views
  • 8 replies
  • 1 likes
  • Other
  • 17285 Views
  • 8 replies
  • 1 likes

Spotify Connect not interfacing with other apps

Hello, I've recently noticed an issue where when connected to Spotify Connect, connected services and applications are not updating. I'm noticing this with last.fm and Discord, they are receiving info just fine when playing natively on phone or deskt...

  • Newbie
  • Hello,   I've recently noticed an issue where when connected to Spotify Connect, connected services and applications are not updating. I'm noticing this with last.fm and Discord, they are rece...
  • StarLuck
  • Casual Listener
  • 749 Views
  • 1 replies
  • 1 likes
  • 749 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google Home: plays a random song when you request 'Blow me (one last kiss) by Pink

I have two Google Homes connected to my Spotify account, which works great! However, I have one very silly issue with the song 'Blow me (one last kiss)' by Pink.When I say 'OK Google, play Blow me by Pink' or just 'OK Google, play Blow me', Google an...

  • Newbie
  • I have two Google Homes connected to my Spotify account, which works great!   However, I have one very silly issue with the song 'Blow me (one last kiss)' by Pink. When I say 'OK Google, play...
  • ac2122
  • Visitor
  • 2486 Views
  • 2 replies
  • 1 likes
  • 2486 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked Playlist Queue Repeating From the beginning after 50 songs

My liked songs playlist has around 1000+ songs but the queue has a bug where after 50 songs it'll glitch out and start the queue from the top again. I've tried reinstalling, logging in and out and trying different platforms (desktop, web-player and m...

  • Casual Listener
  •   My liked songs playlist has around 1000+ songs but the queue has a bug where after 50 songs it'll glitch out and start the queue from the top again. I've tried reinstalling, logging in and ou...
  • Piano123
  • Newbie
  • 4650 Views
  • 4 replies
  • 0 likes
  • music
  • 4650 Views
  • 4 replies
  • 0 likes

[Playstation] Controller Shortcuts

PlanPremiumCountryLithuaniaDevice(Playstation 4) My Question or Issue I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards and forwards with R2 and L2, you could skip to the previous/next track with R1 a...

  • Newbie
  • Plan Premium Country Lithuania Device (Playstation 4)   My Question or Issue   I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards a...
  • Westy87
  • Newbie
  • 2527 Views
  • 2 replies
  • 4 likes
  • 2527 Views
  • 2 replies
  • 4 likes

Connect only works on Onkyo AVR on certain network

Plan: Premium Country:Canada Devices: iPhone x, MacBook Pro(2016ish), MacBook Pro(2009ish) Operating System(iOS 13.3.1, macOS Catalina 10.15.3, OS X Yosemite 10.10.5) My Question or IssueSo we recently upgraded our home network, and now on the new ne...

  • Newbie
  • Plan:  Premium   Country: Canada   Devices: iPhone x, MacBook Pro(2016ish), MacBook Pro(2009ish)   Operating System (iOS 13.3.1, macOS Catalina 10.15.3, OS X Yosemite 1...
  • 410 Views
  • 0 replies
  • 0 likes
  • Connect
    Onkyo
    Other
  • 410 Views
  • 0 replies
  • 0 likes

Skips multiple songs, then stops music altogether. (Web Player)

PlanFreeCountryUnited StatesDeviceLinuxOperating SystemUbuntu (Chrome 58.0) My Question or IssueI logged into my webplayer and was surprised when I attempted to play a song from my library on shuffle. It skipped two songs on my queue and played ten s...

  • Visitor
  • Plan Free Country United States Device Linux Operating System Ubuntu (Chrome 58.0)   My Question or Issue I logged into my webplayer and was surprised when I attempted to play a song f...
  • asantman529
  • Visitor
  • 2171 Views
  • 2 replies
  • 7 likes
  • Other
  • 2171 Views
  • 2 replies
  • 7 likes

Spotify won’t play music on my ps4

I Every time I select a song and hit play the button changes right back to paused I am completely unable to play music and when I connect my phone and select a song it will play but no audio will come out of my TV

  • Visitor
  • I Every time I select a song and hit play the button changes right back to paused I am completely unable to play music and when I connect my phone and select a song it will play but no audio will com...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Alexa Echo Dot

I have two echo dots in different rooms and tend to listen to different music during the day. Problem I have is that I have a routine set up to “play xxxxxx playlist, in shuffle mode” unfortunately it won’t play the desired playlist but continue wher...

  • Newbie
  • I have two echo dots in different rooms and tend to listen to different music during the day.    Problem I have is that I have a routine set up to “play xxxxxx playlist, in shuffle mode” ...
  • 424 Views
  • 0 replies
  • 0 likes
  • music
  • 424 Views
  • 0 replies
  • 0 likes

Superuser Contribution Are there Spotify curators during COVID-19 Lock down?

Greetings!My band RiFFLe Effect are planning to release a single during the Lock down period, however, we initially wanted to delay our release date in order for Spotify curators to be able to check out our track, however since the lock down is happe...

  • Music Fan
  • Greetings! My band RiFFLe Effect are planning to release a single during the Lock down period, however, we initially wanted to delay our release date in order for Spotify curators to be able to ch...
  • Ivan
  • Spotify Legend
  • 783 Views
  • 1 replies
  • 1 likes
  • Other
  • 783 Views
  • 1 replies
  • 1 likes

I noticed a bug during Spotify connect

The Chinese August A-link streamer has Spotify connect. When I release the music to that device using my iPad with Spotify connect, the screen on iOS app shows the play button symbol occasionally ON, occasionally PAUSE. Sometimes randomly alternating...

  • Visitor
  • The Chinese August A-link streamer has Spotify connect. When I release the music to that device using my iPad with Spotify connect, the screen on iOS app shows the play button symbol occasionally ON,...
  • Keanu_C
  • Community Legend
  • 427 Views
  • 2 replies
  • 0 likes
  • Connect
    iOS
  • 427 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why does spotify suggest me dutch and swedish songs?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does Spotify suggest me dutch and swedish songs on the discover weekly and the release ra...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doe...
  • Pietrooo
  • Visitor
  • 796 Views
  • 2 replies
  • 1 likes
  • music
  • 796 Views
  • 2 replies
  • 1 likes

No puedo pausar una cancion con la pantalla bloqueada

Desde hace un tiempo que no puedo pausar canciones desde la pantalla de bloqueo de mi celular huawei y6 ii, ya trate reinstalando la aplicación pero no soluciona el problema

  • Visitor
  • Desde hace un tiempo que no puedo pausar canciones desde la pantalla de bloqueo de mi celular huawei y6 ii, ya trate reinstalando la aplicación pero no soluciona el problema   
  • 708 Views
  • 0 replies
  • 0 likes
  • Other
  • 708 Views
  • 0 replies
  • 0 likes

SPOTIFY Progressive Web App on ChromeOS

Hi folks, I am using a HP Chromebook x360 utilizing CroS version 81. For the last several updates on ChromeOS the Spotify PWA for some reason will not allow me to open a specific link when sent from a friend to listen to directly rather than having t...

  • Visitor
  • Hi folks,    I am using a HP Chromebook x360 utilizing CroS version 81.    For the last several updates on ChromeOS the Spotify PWA for some reason will not allow me to open a...
  • 532 Views
  • 0 replies
  • 0 likes
  • Other
  • 532 Views
  • 0 replies
  • 0 likes

Music randomly stops on Fire Cube

PlanPremiumCountryUSADeviceFire TV CubeOperating System My Question or IssueWhile listening to Spotify on my Fire Cube the music will randomly stop and the screen will go back to the Spotify App Home Page. This happens at random, the music might play...

  • Casual Listener
  • Plan Premium Country USA Device Fire TV Cube Operating System     My Question or Issue While listening to Spotify on my Fire Cube the music will randomly stop and the screen will ...
  • 519 Views
  • 0 replies
  • 1 likes
  • Other
  • 519 Views
  • 0 replies
  • 1 likes

Spotify keeps on breaking songs off

PlanPremiumCountryGermany DeviceHuawei p smart 2019 My Question or IssueHello, my problem is that Spotify keeps on breaking songs off in the middle of listening to them and starts playing songs from some random queue Playlist. I tried to restart the ...

  • Visitor
  • Plan Premium Country Germany  Device Huawei p smart 2019  My Question or Issue Hello, my problem is that Spotify keeps on breaking songs off in the middle of listening to them and st...
  • 205 Views
  • 0 replies
  • 0 likes
  • music
  • 205 Views
  • 0 replies
  • 0 likes

After updated spotify, can't share music to instagram

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy A8Operating SystemAndroid Oreo My Question or IssueAfter I updated my spotify, the instagram icon in music sharing is disappear. Now I can't share music to instagram.

  • Visitor
  • Plan Premium Country Indonesia Device Samsung Galaxy A8 Operating System Android Oreo   My Question or Issue After I updated my spotify, the instagram icon in music sharing is dis...
  • 325 Views
  • 0 replies
  • 1 likes
  • Other
    Samsung
  • 325 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Total playlist no longer plays

I used to listen to the playlist, The Holiday (Original Motion Picture Soundtrack), which used to play completely. Now, only one sound plays, which is highlighted in white font and the other songs, which do not play, are gray-ish. Any idea why?PlanPr...

  • Casual Listener
  • I used to listen to the playlist, The Holiday (Original Motion Picture Soundtrack), which used to play completely. Now, only one sound plays, which is highlighted in white font and the other songs, w...
  • Mario
  • Spotify Legend
  • 643 Views
  • 5 replies
  • 0 likes
  • music
  • 643 Views
  • 5 replies
  • 0 likes

Superuser Contribution Delinking Playstation Account

PlanPremiumCountryUnited KingdomDevicePlayStation 4My Question or IssueQuite a while ago I linked my Spotify account to an old PlayStation account which I no longer use anymore but have forgotten the password to. This means that I can't link my Spoti...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PlayStation 4 My Question or Issue Quite a while ago I linked my Spotify account to an old PlayStation account which I no longer use anymore but have...
  • Xenia
  • Moderator
  • 482 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 482 Views
  • 1 replies
  • 0 likes

how to control Spotify on my phone with Spotify on my watch?

I'm using Spotify Premium, I live in the US, I have a Samsung Note 9, and I'm using a Galaxy W Active 2When listening to music on my phone, it would be nice if I could change songs by hitting song back or song forward on my watch. When I try this, wh...

  • Casual Listener
  • I'm using Spotify Premium, I live in the US, I have a Samsung Note 9, and I'm using a Galaxy W Active 2 When listening to music on my phone, it would be nice if I could change songs by hitting song ...
  • 280 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 280 Views
  • 0 replies
  • 0 likes

Superuser Contribution Main Website not loading

PlanPremiumCountryCanadaDevice(Macbook Pro mid 2015)Operating System(MacOS Mojave) My Question or IssueI am able to connect with my desktop app and the web player, but the main website is inaccessible. I have tried pinging the website in terminal and...

  • Casual Listener
  • Plan Premium Country Canada Device (Macbook Pro mid 2015) Operating System (MacOS Mojave)   My Question or Issue I am able to connect with my desktop app and the web player, but the ma...
  • Elena
  • Moderator
  • 423 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 423 Views
  • 3 replies
  • 0 likes