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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 892 Views
  • 7 replies
  • 2 likes
  • Other
  • 892 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17306 Views
  • 8 replies
  • 1 likes
  • Other
  • 17306 Views
  • 8 replies
  • 1 likes

Alexa Echo Dot

I have two echo dots in different rooms and tend to listen to different music during the day. Problem I have is that I have a routine set up to “play xxxxxx playlist, in shuffle mode” unfortunately it won’t play the desired playlist but continue wher...

  • Newbie
  • I have two echo dots in different rooms and tend to listen to different music during the day.    Problem I have is that I have a routine set up to “play xxxxxx playlist, in shuffle mode” ...
  • 424 Views
  • 0 replies
  • 0 likes
  • music
  • 424 Views
  • 0 replies
  • 0 likes

Superuser Contribution Are there Spotify curators during COVID-19 Lock down?

Greetings!My band RiFFLe Effect are planning to release a single during the Lock down period, however, we initially wanted to delay our release date in order for Spotify curators to be able to check out our track, however since the lock down is happe...

  • Music Fan
  • Greetings! My band RiFFLe Effect are planning to release a single during the Lock down period, however, we initially wanted to delay our release date in order for Spotify curators to be able to ch...
  • Ivan
  • Spotify Legend
  • 788 Views
  • 1 replies
  • 1 likes
  • Other
  • 788 Views
  • 1 replies
  • 1 likes

I noticed a bug during Spotify connect

The Chinese August A-link streamer has Spotify connect. When I release the music to that device using my iPad with Spotify connect, the screen on iOS app shows the play button symbol occasionally ON, occasionally PAUSE. Sometimes randomly alternating...

  • Visitor
  • The Chinese August A-link streamer has Spotify connect. When I release the music to that device using my iPad with Spotify connect, the screen on iOS app shows the play button symbol occasionally ON,...
  • Keanu_C
  • Community Legend
  • 427 Views
  • 2 replies
  • 0 likes
  • Connect
    iOS
  • 427 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why does spotify suggest me dutch and swedish songs?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does Spotify suggest me dutch and swedish songs on the discover weekly and the release ra...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doe...
  • Pietrooo
  • Visitor
  • 799 Views
  • 2 replies
  • 1 likes
  • music
  • 799 Views
  • 2 replies
  • 1 likes

No puedo pausar una cancion con la pantalla bloqueada

Desde hace un tiempo que no puedo pausar canciones desde la pantalla de bloqueo de mi celular huawei y6 ii, ya trate reinstalando la aplicación pero no soluciona el problema

  • Visitor
  • Desde hace un tiempo que no puedo pausar canciones desde la pantalla de bloqueo de mi celular huawei y6 ii, ya trate reinstalando la aplicación pero no soluciona el problema   
  • 709 Views
  • 0 replies
  • 0 likes
  • Other
  • 709 Views
  • 0 replies
  • 0 likes

SPOTIFY Progressive Web App on ChromeOS

Hi folks, I am using a HP Chromebook x360 utilizing CroS version 81. For the last several updates on ChromeOS the Spotify PWA for some reason will not allow me to open a specific link when sent from a friend to listen to directly rather than having t...

  • Visitor
  • Hi folks,    I am using a HP Chromebook x360 utilizing CroS version 81.    For the last several updates on ChromeOS the Spotify PWA for some reason will not allow me to open a...
  • 534 Views
  • 0 replies
  • 0 likes
  • Other
  • 534 Views
  • 0 replies
  • 0 likes

Music randomly stops on Fire Cube

PlanPremiumCountryUSADeviceFire TV CubeOperating System My Question or IssueWhile listening to Spotify on my Fire Cube the music will randomly stop and the screen will go back to the Spotify App Home Page. This happens at random, the music might play...

  • Casual Listener
  • Plan Premium Country USA Device Fire TV Cube Operating System     My Question or Issue While listening to Spotify on my Fire Cube the music will randomly stop and the screen will ...
  • 520 Views
  • 0 replies
  • 1 likes
  • Other
  • 520 Views
  • 0 replies
  • 1 likes

Spotify keeps on breaking songs off

PlanPremiumCountryGermany DeviceHuawei p smart 2019 My Question or IssueHello, my problem is that Spotify keeps on breaking songs off in the middle of listening to them and starts playing songs from some random queue Playlist. I tried to restart the ...

  • Visitor
  • Plan Premium Country Germany  Device Huawei p smart 2019  My Question or Issue Hello, my problem is that Spotify keeps on breaking songs off in the middle of listening to them and st...
  • 206 Views
  • 0 replies
  • 0 likes
  • music
  • 206 Views
  • 0 replies
  • 0 likes

After updated spotify, can't share music to instagram

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy A8Operating SystemAndroid Oreo My Question or IssueAfter I updated my spotify, the instagram icon in music sharing is disappear. Now I can't share music to instagram.

  • Visitor
  • Plan Premium Country Indonesia Device Samsung Galaxy A8 Operating System Android Oreo   My Question or Issue After I updated my spotify, the instagram icon in music sharing is dis...
  • 325 Views
  • 0 replies
  • 1 likes
  • Other
    Samsung
  • 325 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Total playlist no longer plays

I used to listen to the playlist, The Holiday (Original Motion Picture Soundtrack), which used to play completely. Now, only one sound plays, which is highlighted in white font and the other songs, which do not play, are gray-ish. Any idea why?PlanPr...

  • Casual Listener
  • I used to listen to the playlist, The Holiday (Original Motion Picture Soundtrack), which used to play completely. Now, only one sound plays, which is highlighted in white font and the other songs, w...
  • Mario
  • Spotify Legend
  • 643 Views
  • 5 replies
  • 0 likes
  • music
  • 643 Views
  • 5 replies
  • 0 likes

Superuser Contribution Delinking Playstation Account

PlanPremiumCountryUnited KingdomDevicePlayStation 4My Question or IssueQuite a while ago I linked my Spotify account to an old PlayStation account which I no longer use anymore but have forgotten the password to. This means that I can't link my Spoti...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PlayStation 4 My Question or Issue Quite a while ago I linked my Spotify account to an old PlayStation account which I no longer use anymore but have...
  • Xenia
  • Moderator
  • 483 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 483 Views
  • 1 replies
  • 0 likes

how to control Spotify on my phone with Spotify on my watch?

I'm using Spotify Premium, I live in the US, I have a Samsung Note 9, and I'm using a Galaxy W Active 2When listening to music on my phone, it would be nice if I could change songs by hitting song back or song forward on my watch. When I try this, wh...

  • Casual Listener
  • I'm using Spotify Premium, I live in the US, I have a Samsung Note 9, and I'm using a Galaxy W Active 2 When listening to music on my phone, it would be nice if I could change songs by hitting song ...
  • 280 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 280 Views
  • 0 replies
  • 0 likes

Superuser Contribution Main Website not loading

PlanPremiumCountryCanadaDevice(Macbook Pro mid 2015)Operating System(MacOS Mojave) My Question or IssueI am able to connect with my desktop app and the web player, but the main website is inaccessible. I have tried pinging the website in terminal and...

  • Casual Listener
  • Plan Premium Country Canada Device (Macbook Pro mid 2015) Operating System (MacOS Mojave)   My Question or Issue I am able to connect with my desktop app and the web player, but the ma...
  • Elena
  • Moderator
  • 425 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution Links to playlists not working in web player

PlanPremiumCountryUSDeviceChromebookOperating System My Question or IssueWhen I try to open a link to a playlist in chrome web player, it just takes me to my home page with the link still in the address bar. I used to be able to open links to playlis...

  • Visitor
  • Plan Premium Country US Device Chromebook Operating System     My Question or Issue When I try to open a link to a playlist in chrome web player, it just takes me to my home page ...
  • Ivan
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Other
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song not playing from the first song from playlist

PlanPremiumCountryMalaysiaDeviceAsus ZenbookOperating SystemWindows 10My Issue1. Whenever I rearrange my songs according to the dates (newest to oldest) in my album, after double-clicking the album, it would still play from the bottom, which is the d...

  • Casual Listener
  • Plan Premium Country Malaysia Device Asus Zenbook Operating System Windows 10 My Issue 1. Whenever I rearrange my songs according to the dates (newest to oldest) in my album, after doubl...
  • Mario
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Other
  • 421 Views
  • 1 replies
  • 0 likes

Coronavirus songs

Hi All, I hope you are all staying safe during what can only be described as a pretty terrible time. I wanted to share some thoughts with everyone on the growing number of corona related songs popping up on Spotify at the moment. I am not someone who...

  • Visitor
  • Hi All,   I hope you are all staying safe during what can only be described as a pretty terrible time.   I wanted to share some thoughts with everyone on the growing number of corona re...
  • 191 Views
  • 0 replies
  • 0 likes
  • Other
  • 191 Views
  • 0 replies
  • 0 likes

Superuser Contribution kept playing the first track after playing other songs

Hi, I have encountered a problem while using Spotify. No matter which songs I clicked to play in the "liked songs" album, it seems to play back to the first song in the 'liked songs" album after that song has finished playing. I have tried to uninsta...

  • Casual Listener
  • Hi, I have encountered a problem while using Spotify. No matter which songs I clicked to play in the "liked songs" album, it seems to play back to the first song in the 'liked songs" album after that...
  • Ivan
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • music
  • 282 Views
  • 1 replies
  • 0 likes

[Android][Connect] Disable jvc car stereo app pop up

Stereo at work doesnt have bluetooth so i plug my phone via usb so i can use play pause prev next. Problem is every single time i plug it in, this pop up comes along messes the spotify playback etc. Any way to disable this and auto open spotify and a...

  • Gig Goer
  • Stereo at work doesnt have bluetooth so i plug my phone via usb so i can use play pause prev next. Problem is every single time i plug it in, this pop up comes along messes the spotify playback etc. ...
  • 768 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
  • 768 Views
  • 0 replies
  • 0 likes

Missing bar?

A couple days ago, the bar that shows the length of the song isn't showing up anymore. Like, it's totally cut off so I can't move what place of the song I want to listen anymore. Has anyone else had this problem? It was clearly visible before, I don'...

  • Casual Listener
  • A couple days ago, the bar that shows the length of the song isn't showing up anymore. Like, it's totally cut off so I can't move what place of the song I want to listen anymore. Has anyone else had ...
  • Keanu_C
  • Community Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • music
  • 477 Views
  • 3 replies
  • 0 likes

Can't scroll to the bottom of playlist

PlanFreeCountryUnited StatesDeviceVizio TVOperating SystemAmazon Fire TV Stick My Question or IssueWhen I use the Spotify app on my Fire Stick, I'm unable to scroll to the bottom of a long playlist. When I get at least halfway through the warning "So...

  • Visitor
  • Plan Free Country United States Device Vizio TV Operating System Amazon Fire TV Stick    My Question or Issue When I use the Spotify app on my Fire Stick, I'm unable to scroll to ...
  • 658 Views
  • 0 replies
  • 0 likes
  • TV
  • 658 Views
  • 0 replies
  • 0 likes