Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 836 Views
  • 7 replies
  • 2 likes
  • Other
  • 836 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17285 Views
  • 8 replies
  • 1 likes
  • Other
  • 17285 Views
  • 8 replies
  • 1 likes

Pressing play button now requires Google recaptcha?

Cheers, with some more or less recent update to the open.spotify.com player, Spotify stopped working for me (Firefox).Browsing Spotify works perfectly fine but anytime I press the play button nothing happens, meaning no music is played and the time i...

  • Casual Listener
  • Cheers,   with some more or less recent update to the open.spotify.com player, Spotify stopped working for me (Firefox). Browsing Spotify works perfectly fine but anytime I press the play but...
  • wellington1993
  • Newbie
  • 932 Views
  • 1 replies
  • 3 likes
  • Other
  • 932 Views
  • 1 replies
  • 3 likes

Superuser Contribution [BMW Connected] Queue/Playlist never loads into car's headunit

PlanPremiumCountryGermanyDevicePixel 2 XL, Samsung A8 2018, Samsung S10+Operating SystemAndroid9, Android10, BMW Connected App 6.1.1.5396 My Question or IssueThe queue, i. e. current playlist doesn't show up in the car's headunit, only ever showing "...

  • Casual Listener
  • Plan Premium Country Germany Device Pixel 2 XL, Samsung A8 2018, Samsung S10+ Operating System Android9, Android10, BMW Connected App 6.1.1.5396   My Question or Issue The queue, i. e....
  • claim
  • Regular
  • 3237 Views
  • 7 replies
  • 2 likes
  • Other
  • 3237 Views
  • 7 replies
  • 2 likes

[iOS][Connect] Chromecast

Please please please improve the chromecast experience. If I’m playing on any device over wifi with chromecast, it will randomly disconnect me extremely often! Sometimes I can’t even make it through a song. I don’t experience this problem with any ot...

  • Visitor
  • Please please please improve the chromecast experience. If I’m playing on any device over wifi with chromecast, it will randomly disconnect me extremely often! Sometimes I can’t even make it through ...
  • 448 Views
  • 0 replies
  • 0 likes
  • Connect
    iOS
  • 448 Views
  • 0 replies
  • 0 likes

[Xbox One] Large playlist scrolling - "Something went wrong"

PlanFreeCountryCanadaDeviceXbox One My Question or IssueWhenever I try to scroll through a long playlist of mine on the Xbox One, it scrolls for around 96 songs before returning a "Something went wrong" error. I can still shuffle the playlist with so...

  • Casual Listener
  • Plan Free Country Canada Device Xbox One   My Question or Issue Whenever I try to scroll through a long playlist of mine on the Xbox One, it scrolls for around 96 songs before returning ...
  • 627 Views
  • 0 replies
  • 0 likes
  • Other
  • 627 Views
  • 0 replies
  • 0 likes

Collaborative Public Playlist

Need help, is it possible to publicate a collaborative playlist but without the editing permission. example : me and my friend are on the same collaborative playlist but i want to make other friends able to see it but not editing, possible ?

  • Visitor
  • Need help,  is it possible to publicate a collaborative playlist but without the editing permission.  example : me and my friend are on the same collaborative playlist but i want to m...
  • Nico
  • Community Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 667 Views
  • 1 replies
  • 0 likes

Skipping songs

I have Spotify premium and whenever I play a song (from the search bar) when the song is over it just replays the song it had just played And when i try skipping it just replays the same song over and over If I want a new song I have to go into the a...

  • Casual Listener
  • I have Spotify premium and whenever I play a song (from the search bar) when the song is over it just replays the song it had just played And when i try skipping it just replays the same song over ...
  • Aharona
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • Other
  • 649 Views
  • 2 replies
  • 0 likes

Cannot play Musik on google home mini

My Question or IssueI cannot play music from spotify on my google home minis anymore. It only work on my google home nest. When I try to cast to a google home mini device (or them all as a speaker group) the songs start to shuffle on Spotify, then st...

  • Visitor
  •   My Question or Issue I cannot play music from spotify on my google home minis anymore. It only work on my google home nest. When I try to cast to a google home mini device (or them all as a ...
  • 789 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 789 Views
  • 0 replies
  • 0 likes

BMW iDrive sound quality

PlanPremiumCountryGermanyDeviceiPhone 10s, BMW X5 G05Operating SystemiOS 13.3.1 My Question or IssueI connected my Spotify Premium account with the iDrive OS of my BMW and it's working fine (most of the time). Nonetheless I observe that the sound qua...

  • Visitor
  • Plan Premium Country Germany Device iPhone 10s, BMW X5 G05 Operating System iOS 13.3.1   My Question or Issue I connected my Spotify Premium account with the iDrive OS of my BMW and it...
  • 1461 Views
  • 0 replies
  • 7 likes
  • Other
  • 1461 Views
  • 0 replies
  • 7 likes

I generated Spotify codes and now they give error

Good morning to everybody. I sent this same message by email to 'spotifycodes@spotify.com' but I haven't received a response yet. I hope you can help me. Regards. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -...

  • Casual Listener
  • Good morning to everybody.   I sent this same message by email to 'spotifycodes@spotify.com' but I haven't received a response yet. I hope you can help me. Regards.   - - - - - - - - - ...
  • 413 Views
  • 0 replies
  • 0 likes
  • Other
  • 413 Views
  • 0 replies
  • 0 likes

Rattling sounds with Bluetooth headset

PlanPremiumCountryLatvia DeviceXiaomi 4 Prime (Android 6), Lenovo T540p (Windows 10)Headset: Anker Soundcore Life P2Spotify VersionWindows: 1.1.27.472.gf6574b97Andriod: 8.5.2.759 My Question or IssueWhen I listen with Spotify some types of tracks, mo...

  • Newbie
  • Plan Premium Country Latvia   Device Xiaomi 4 Prime (Android 6), Lenovo T540p (Windows 10) Headset: Anker Soundcore Life P2 Spotify Version Windows: 1.1.27.472.gf6574b97 Andriod: ...
  • 564 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 564 Views
  • 0 replies
  • 0 likes

Generé codigos de Spotify y ahora dan error

Buenos días a todos. Escribo este mensaje en español y, si no consigo ayuda en mi idioma, lo transcribo en inglés para intentar obtener más información. Este mismo mensaje lo envie por correo electrónico a 'spotifycodes@spotify.com' pero no he obteni...

  • Casual Listener
  • Buenos días a todos. Escribo este mensaje en español y, si no consigo ayuda en mi idioma, lo transcribo en inglés para intentar obtener más información.   Este mismo mensaje lo envie por corre...
  • 542 Views
  • 0 replies
  • 0 likes
  • Other
  • 542 Views
  • 0 replies
  • 0 likes

Solved!! Beginnings and endings of songs cut off on Amazon Echo Dot

I purchased a few Echo Dots which I connected via miniplug to two separate stereo systems in different rooms. When I play playlists I made, the first two or three seconds and last two or three seconds of every song is abruptly cut off, and there are ...

  • Casual Listener
  •  I purchased a few Echo Dots which I connected via miniplug to two separate stereo systems in different rooms.  When I play playlists I made, the first two or three seconds and last two or ...
  • Nativson
  • Casual Listener
  • 19643 Views
  • 14 replies
  • 5 likes
  • 19643 Views
  • 14 replies
  • 5 likes

Superuser Contribution Spotify Connect Keeps Defaulting to Max Volume

PlanPremiumCountryUSADeviceAndroid, Alexa, Onkyo Reciever My Question or IssueWhen trying to play music from my Spotify account on my Alexa's or Onkyo receiver the volume keeps turning itself to max. This has been happening for about a month. If I us...

  • Newbie
  • Plan Premium Country USA Device Android, Alexa, Onkyo Reciever   My Question or Issue When trying to play music from my Spotify account on my Alexa's or Onkyo receiver the volume keeps t...
  • Intelli32
  • Casual Listener
  • 3338 Views
  • 3 replies
  • 4 likes
  • Connect
    Other
  • 3338 Views
  • 3 replies
  • 4 likes

Superuser Contribution Subaru (Car Brand)

PlanPremiumCountryCanada DeviceSamsung Galaxy S7 My Question or Issue My question/issue is that spotify isn't compatible with the subaru cars, espeically the news one. I have 2015 subaru legacy and if I use spotify the first song I listen to shows up...

  • Newbie
  • Plan Premium Country Canada   Device Samsung Galaxy S7   My Question or Issue  My question/issue is that spotify isn't compatible with the subaru cars, espeically the news...
  • Ivan
  • Spotify Legend
  • 2629 Views
  • 3 replies
  • 2 likes
  • Samsung
  • 2629 Views
  • 3 replies
  • 2 likes

Superuser Contribution A way to leave feedback for customer support personal at the end of a chat.

Joey B. the online customer support tech was amazing. I have NEVER had a more positive interaction in a situation that didn't start out that way. He was polite and ensured all my questions were answered, he was natural and didn't come across like a r...

  • Newbie
  • Joey B. the online customer support tech was amazing. I have NEVER had a more positive interaction in a situation that didn't start out that way. He was polite and ensured all my questions were ...
  • erinliebenow1
  • Visitor
  • 1879 Views
  • 4 replies
  • 1 likes
  • 1879 Views
  • 4 replies
  • 1 likes

Superuser Contribution streaming quality Spotify free connect

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,When you have a Spotify FREE account, and you play music through a streaming device with S...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, Wh...
  • 1150939828
  • Regular
  • 733 Views
  • 2 replies
  • 0 likes
  • Connect
  • 733 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms] Promoting for artists

Is it against spotify's terms and conditions to promote music for artist? Note: I am speaking only letgitimate promotion to real people. No SpammingNo ScammingNo botsNo BS

  • Casual Listener
  • Is it against spotify's terms and conditions to promote music for artist?    Note: I am speaking only letgitimate promotion to real people.     No Spamming No Scamming ...
  • iAmASA
  • Casual Listener
  • 758 Views
  • 4 replies
  • 0 likes
  • All Platforms
  • 758 Views
  • 4 replies
  • 0 likes

Superuser Contribution Are URL's of music/songs dynamic or static ?

It is possible to get a URL from a song, but will this stay the same in the course of time?For instance, I taken an URL from a certain song and paste it in a word document or wherever. If I visit the URL a few months later will it still be referring ...

  • Casual Listener
  • It is possible to get a URL from a song, but will this stay the same in the course of time? For instance, I taken an URL from a certain song and paste it in a word document or wherever. If I visit t...
  • Ivan
  • Spotify Legend
  • 1511 Views
  • 1 replies
  • 0 likes
  • Other
  • 1511 Views
  • 1 replies
  • 0 likes

Amazon Echo (Spotify) won't play the correct artist...

Before nap time, I would usually ask Alexa (via Spotify) to play songs by Elmo (the Sesame Street puppet) which is a nice set list of 8 or 9 songs. For the past few days, however, Alexa defaults to playing songs by this other artist named Elmo...not ...

  • Visitor
  • Before nap time, I would usually ask Alexa (via Spotify) to play songs by Elmo (the Sesame Street puppet) which is a nice set list of 8 or 9 songs. For the past few days, however, Alexa defaults to p...
  • 677 Views
  • 0 replies
  • 0 likes
  • music
  • 677 Views
  • 0 replies
  • 0 likes