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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 874 Views
  • 7 replies
  • 2 likes
  • Other
  • 874 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17301 Views
  • 8 replies
  • 1 likes
  • Other
  • 17301 Views
  • 8 replies
  • 1 likes

Solved!! [Spotify for Artists] Upload a GIF as a band's album cover

Dear all,I would like the artists (and users) to be able to upload a GIF as a cover of their album/EP/song/playlist. As a band member, I think this would be a great feature to draw attention of listeners. Note: I have only seen the GIF only for certa...

  • Casual Listener
  • Dear all, I would like the artists (and users) to be able to upload a GIF as a cover of their album/EP/song/playlist. As a band member, I think this would be a great feature to draw attention of lis...
  • Luan
  • Spotify Star
  • 31871 Views
  • 4 replies
  • 3 likes
  • Spotify for Artists
  • 31871 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Expanded album on Web Player

PlanPremium CountryBrasil DeviceWeb Player Operating SystemUbuntu 18.04.3 LTS My Question or IssueOn Spotify Web Player, when you expand the album art, the link to download the desktop app is over the Create Playlist link option.This may a bug or jus...

spotify_web_bug.gif image.png
  • Composer
  • Plan Premium 😎 Country Brasil 🇧🇷 Device Web Player 🖥 Operating System Ubuntu 18.04.3 LTS 🖥   My Question or Issue On Spotify Web Player, when you e...
  • ma_marquezini
  • Composer
  • 1802 Views
  • 4 replies
  • 0 likes
  • Other
  • 1802 Views
  • 4 replies
  • 0 likes

Superuser Contribution Follow button : one code not working properly

Follow button not always displayed correctly Everything was working perfectly on all browsers before February 20, 2020 and the embed issues. Follow button codes : CODE 1 (basic) : button displaying only number of followers but NOT user name * Win 7 ...

  • Spotify Star
  • Spotify Star
  • Follow button not always displayed correctly   Everything was working perfectly on all browsers before February 20, 2020 and the embed issues.   Follow button codes :   COD...
  • Xenia
  • Moderator
  • 940 Views
  • 1 replies
  • 0 likes
  • Desktop
    Follow button
  • 940 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Volvo Sensus app not downloading

PlanPremiumCountryCyprusDeviceVolvo XC90Operating System sensus My Question or IssueI used to have Spotify on my Volvo, the app requested for an update, after the update the app icon disappeared. I tried to download the app again but once the install...

  • Casual Listener
  •   Plan Premium Country Cyprus Device Volvo XC90 Operating System  sensus   My Question or Issue I used to have Spotify on my Volvo, the app requested for an update, after th...
  • Peter
  • Spotify Legend
  • 37118 Views
  • 120 replies
  • 8 likes
  • Other
  • 37118 Views
  • 120 replies
  • 8 likes

There is no volume control on any Spotify embed

I asked a major website why I couldn't turn the volume down in an embed. And they said: This page, like thousands of entries on the site, contains an embed from Spotify. There is no volume control on any Spotify embed.

  • Visitor
  • I asked a major website why I couldn't turn the volume down in an embed. And they said: This page, like thousands of entries on the site, contains an embed from Spotify. There is no volume contr...
  • 1470 Views
  • 0 replies
  • 5 likes
  • Other
  • 1470 Views
  • 0 replies
  • 5 likes

Solved!!Superuser Contribution Podcast glitching out; won't allow play on select episodes

PlanPremiumCountryUSADeviceiPhone 7+ My Question or IssueI am attempting to listen to BBC's Global News Podcast. However, episodes will seemingly randomly not play on my phone (no issue on PC). I will be able to listen to one just fine, and then the ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7+   My Question or Issue I am attempting to listen to BBC's Global News Podcast. However, episodes will seemingly randomly not play on my phone (n...
  • MMM77
  • Casual Listener
  • 66317 Views
  • 54 replies
  • 104 likes
  • 66317 Views
  • 54 replies
  • 104 likes

All Spotify links go to the home page

PlanFreeCountryNorwayDevicePixel SlateOperating SystemChrome OS 79 My Question or IssueWhen clicking a Spotify link (album page, artist page, etc.) from any website (Google, Reddit, etc.), I'm sent to the Home page of Spotify instead of the page I'm ...

  • Casual Listener
  • Plan Free Country Norway Device Pixel Slate Operating System Chrome OS 79   My Question or Issue When clicking a Spotify link (album page, artist page, etc.) from any website (Goo...
  • lasse1106
  • Casual Listener
  • 1682 Views
  • 2 replies
  • 0 likes
  • Other
  • 1682 Views
  • 2 replies
  • 0 likes

Tesla and Spotify podcasts

Tesla Spotify app (Tesla Model 3 with software version v10) doesn't have Podcast category and search doesn't find any podcasts. Only workaround is to make a playlist with mobile app and add podcast episodes manually which is pretty cumbersome. Any po...

  • Visitor
  • Tesla Spotify app (Tesla Model 3 with software version v10) doesn't have Podcast category and search doesn't find any podcasts.   Only workaround is to make a playlist with mobile app and...
  • jeverest
  • Newbie
  • 3656 Views
  • 1 replies
  • 24 likes
  • Other
  • 3656 Views
  • 1 replies
  • 24 likes

Problem with Sonos&Chromecast

PlanPremiumCountryGermanyDeviceSamsung S10Operating SystemAndroid 10 My Question or IssueI recently set a device password (always used Facebook as my login but I want to delete my Facebook account) and since then I'm unable to use Spotify connect to ...

  • Visitor
  • Plan Premium Country Germany Device Samsung S10 Operating System Android 10   My Question or Issue I recently set a device password (always used Facebook as my login but I want to dele...
  • 328 Views
  • 0 replies
  • 0 likes
  • Connect
  • 328 Views
  • 0 replies
  • 0 likes

Track doesn't show up in search

PlanPremiumCountryNorwayDeviceiPhone XS, and also desktop.Operating SystemiOS 13.3.1, and Windows 10 My Question or IssueI have Spotify premium, and this is a problem happening on both desktop and mobile Spotify.It's not a problem just on my devices,...

  • Casual Listener
  • Plan Premium Country Norway Device iPhone XS, and also desktop. Operating System iOS 13.3.1, and Windows 10   My Question or Issue I have Spotify premium, and this is a problem happeni...
  • Magnuspedersen
  • Casual Listener
  • 1416 Views
  • 1 replies
  • 1 likes
  • music
  • 1416 Views
  • 1 replies
  • 1 likes

Superuser Contribution only a local language supported in podcasts?

I have moved to Germany recently, so podcasts appear in German. Can I opt for showing podcasts only in English without changing a billing address?

  • Newbie
  • I have moved to Germany recently, so podcasts appear in German. Can I opt for showing podcasts only in English without changing a billing address?   
  • Mario
  • Spotify Legend
  • 1454 Views
  • 1 replies
  • 0 likes
  • Other
  • 1454 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Web Player stops after three (3) songs

PlanPremiumCountrySpainDeviceWeb PlayerOperating SystemWindows 10 My Question or IssueWhen on the Web Player, a playlist only runs up to three (3) songs even when there are songs remaining.

  • Visitor
  • Plan Premium Country Spain Device Web Player Operating System Windows 10   My Question or Issue When on the Web Player, a playlist only runs up to three (3) songs even when there are s...
  • Ivan
  • Spotify Legend
  • 832 Views
  • 1 replies
  • 0 likes
  • music
  • 832 Views
  • 1 replies
  • 0 likes

[Web app] Clicking on ad crashes player

PlanFreeCountrySingaporeDeviceSpotify Web App on Microsoft Edge Dev (Version 82.0.425.3 ) /Mozilla Firefox (73.0.1)Device : ASUS K20CD, Windows 10 HomeRemote control via Spotify Connect:Spotify 8.5.46.859 on Android 7.0 (Samsung Galaxy Note5, reloads...

  • Newbie
  • Plan Free Country Singapore Device Spotify Web App on Microsoft Edge Dev (Version 82.0.425.3 ) /Mozilla Firefox (73.0.1) Device : ASUS K20CD, Windows 10 Home Remote control via Spoti...
  • 430 Views
  • 0 replies
  • 0 likes
  • Other
  • 430 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music in regions

I'm student of Czech Technical University in Prague. I have to do some interesting map as school project. I would like to do map of which music people listen in regeions. Is it possible to get spatial data from spotify? Ti will be used only for schoo...

  • Visitor
  • I'm student of Czech Technical University in Prague. I have to do some interesting map as school project. I would like to do map of which music people listen in regeions. Is it possible to get spatia...
  • Ivan
  • Spotify Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • Other
  • 466 Views
  • 1 replies
  • 0 likes

Limited remote playback smartwatch functionality

PlanPremiumCountryCanadaDeviceSamsung Galaxy Active 2Operating SystemTizen My Question or IssueWhenever is set to remote playback mode the UI for the app switches to a list random categories each containing another list of random playlists and I am u...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy Active 2 Operating System Tizen   My Question or Issue Whenever is set to remote playback mode the UI for the app switches to a list r...
  • 905 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 905 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution My G613 play button.

My Question or Issue Ok so. I use G613 gaming wireless keyboard from Logitech. I wanted to play music while playing the game, but when I press the play/pause button on the keyboard, it doesn't work. But my volume and mute button works. And the way to...

  • Casual Listener
  •   My Question or Issue   Ok so. I use G613 gaming wireless keyboard from Logitech. I wanted to play music while playing the game, but when I press the play/pause button on the keyboard, ...
  • WilPower
  • Visitor
  • 4643 Views
  • 5 replies
  • 0 likes
  • music
  • 4643 Views
  • 5 replies
  • 0 likes

Superuser Contribution Incorrect information under artist profile

I am not a distributor, label, just an active listener of a group that I like (Beast). I have noticed many songs that are not by this artist being uploaded onto this artist's page (attached screenshot for reference). I have been reporting the problem...

Screenshot 2020-02-15 at 4.51.19 PM.png
  • Newbie
  • I am not a distributor, label, just an active listener of a group that I like (Beast). I have noticed many songs that are not by this artist being uploaded onto this artist's page (attached screensho...
  • Mario
  • Spotify Legend
  • 483 Views
  • 2 replies
  • 0 likes
  • Other
  • 483 Views
  • 2 replies
  • 0 likes

Superuser Contribution My and my fiances spotify seem connected?

PlanPremiumCountryUsaDevice Operating System My Question or IssueI've noticed that my fiance seems to be able to 'hijack' my Spotify account. We both have premium. I like to sign into my Spotify on my work's iPad to listen to music, however I've noti...

  • Visitor
  • Plan Premium Country Usa Device   Operating System     My Question or Issue I've noticed that my fiance seems to be able to 'hijack' my Spotify account.   We both have...
  • Ivan
  • Spotify Legend
  • 2030 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 2030 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ask for add albums in the Spotify Library

Hello, Is there a way to propose to Spotify to add album to the general Library ? Thanks for your answer PlanPremiumCountryFrance DeviceAll Operating SystemAll platform My Question or Issue

  • Regular
  • Hello,   Is there a way to propose to Spotify to add album to the general Library ?   Thanks for your answer   Plan Premium Country France   Device All  Operatin...
  • Ivan
  • Spotify Legend
  • 615 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 615 Views
  • 1 replies
  • 0 likes

Spotify connect & Chromecast

PlanPremiumCountryKSADevice(Samsung Note 9, Amazon Fire 10, Onkyo TX-RZ830)Operating System(Android 10)My Question or IssueI am using Onkyo TX-RZ830 to stream Spotify. Two questions. 1-Is quality of streaming better with Spotify Connect compared to C...

  • Visitor
  • Plan Premium Country KSA Device (Samsung Note 9, Amazon Fire 10, Onkyo TX-RZ830) Operating System (Android 10) My Question or Issue I am using Onkyo TX-RZ830 to stream Spotify. Two questions...
  • 1157 Views
  • 0 replies
  • 0 likes
  • Onkyo
  • 1157 Views
  • 0 replies
  • 0 likes