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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • stev12312wer
  • Newbie
  • 794 Views
  • 6 replies
  • 2 likes
  • Other
  • 794 Views
  • 6 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17273 Views
  • 8 replies
  • 1 likes
  • Other
  • 17273 Views
  • 8 replies
  • 1 likes

Blocking covers of songs

Hi All, Recently I have been getting a lot of obscure covers of songs in my weekly/daily mixes (really annoying). I like the original songs but not those covers. If I block and say " I don't like this song", will it block the originals too? Is there ...

  • Visitor
  • Hi All,  Recently I have been getting a lot of obscure covers of songs in my weekly/daily mixes (really annoying). I like the original songs but not those covers. If I block and say " I don't l...
  • Emilia_8
  • Community Legend
  • 707 Views
  • 1 replies
  • 2 likes
  • music
  • 707 Views
  • 1 replies
  • 2 likes

Haven't received my Google Home Mini, yet?

Hi there! I'm a Spotify Premium member, and claimed my Google Home Mini long ago and was approved. I was quick enough to redeem this offer prior to the deadline as well as before there was a lack of stock.Now, I didn't receive a follow-up email or an...

  • Visitor
  • Hi there! I'm a Spotify Premium member, and claimed my Google Home Mini long ago and was approved. I was quick enough to redeem this offer prior to the deadline as well as before there was a lack of ...
  • OviiiOne
  • Community Legend
  • 1509 Views
  • 1 replies
  • 1 likes
  • Other
  • 1509 Views
  • 1 replies
  • 1 likes

is Bang Bang from Dua Lipa not on Spotify?

Plan:PremiumCountry:AustraliaDevice:(Samsung Galaxy A30)Operating System:(Android Pie 9)My Question or Issue:G'Day, I searched everywhere and typed every word I can think of, but there's no sign of this song on Spotify? Why? It's one of my fav songs ...

  • Newbie
  • Plan: Premium Country: Australia Device: (Samsung Galaxy A30) Operating System: (Android Pie 9) My Question or Issue: G'Day, I searched everywhere and typed every word I can think of, but ...
  • eltoch
  • Composer
  • 4105 Views
  • 1 replies
  • 0 likes
  • music
  • 4105 Views
  • 1 replies
  • 0 likes

Solved!! Hey Hey What can I do - Led Zeppelin

Where is it?? This is a travesty! Best song ever, is not on Spotify. I have to go to youtbe! Please fix this massive oversite. Hey Hey What Can I do ~ Zepp

  • Regular
  • Where is it??  This is a travesty!  Best song ever, is not on Spotify.  I have to go to youtbe!  Please fix this massive oversite. 🙂   Hey Hey What Can I do ~ Zepp
  • Deaf_ear
  • Music Fan
  • 3700 Views
  • 14 replies
  • 2 likes
  • 3700 Views
  • 14 replies
  • 2 likes

web player search field

PlanFreeCountryFranceDevicePC desktopOperating SystemWindows 7, Linux Ubuntu and Debian My Question or IssueHello everybody, I encounter following problem under these environments :Windows 7 - Firefox Quantum 68.0.2 - 64bitsLinux Ubuntu 18.04 LTS - F...

  • Regular
  • Plan Free Country France Device PC desktop Operating System Windows 7, Linux Ubuntu and Debian   My Question or Issue Hello everybody,   I encounter following problem under thes...
  • lgentis
  • Regular
  • 688 Views
  • 1 replies
  • 0 likes
  • Other
  • 688 Views
  • 1 replies
  • 0 likes

I can't see my friends adding music to the Collaborative playlist

I created a collaborative playlist. My friends added music. But I can't see their music. Looks from other accounts. But it doesn't appear in my account. I've tried all the devices. I reset the memory. But my problem was not solved. Please help me.

  • Newbie
  • I created a collaborative playlist. My friends added music. But I can't see their music. Looks from other accounts. But it doesn't appear in my account. I've tried all the devices. I reset the memory...
  • 481 Views
  • 0 replies
  • 0 likes
  • Other
  • 481 Views
  • 0 replies
  • 0 likes

Copying Liked songs to another account

I want to copy Liked songs from one spotify account to another spotify account I do NOT want any songs on the old account deleted, only copied. Premium Samsung galaxy s7Android 8.0

  • Newbie
  • I want to copy Liked songs from one spotify account to another spotify account I do NOT want any songs on the old account deleted, only copied.   Premium   Samsung galaxy s7 Android 8....
  • Jacob
  • Community Legend
  • 917 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 917 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connects to unknown PlayStation 4 via Spotify Connect

Since the last few days there is PS4 in my Spotify Connect devices. I don't own one and no one has my log in info. I also contacted the support and they locked my account but it still didn't help. It seems like Spotify Connect works even though the d...

  • Casual Listener
  • Since the last few days there is PS4 in my Spotify Connect devices. I don't own one and no one has my log in info. I also contacted the support and they locked my account but it still didn't help. It...
  • xqc0zo_sv-9q
  • Casual Listener
  • 1128 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Connect
  • 1128 Views
  • 2 replies
  • 0 likes

Playlist Embeds sometimes not playing

Hi there, We have experienced issues with playing spotify embeds. When you open the embed in the browser (e.g. https://open.spotify.com/embed/playlist/37i9dQZF1DX4jP4eebSWR9) and you try to click play it sometimes (around 30% of the time) will not st...

  • Visitor
  • Hi there,   We have experienced issues with playing spotify embeds. When you open the embed in the browser (e.g. https://open.spotify.com/embed/playlist/37i9dQZF1DX4jP4eebSWR9) and you tr...
  • 879 Views
  • 0 replies
  • 0 likes
  • Other
  • 879 Views
  • 0 replies
  • 0 likes

Several Google Home

We have 1 Google Home and 2 Home mini. We have a spotify family account. When playing music from Spotify my account is always used wich means when I'm at work listening to music my music stops. How do we fix it so that the devices recognize which use...

  • Visitor
  • We have 1 Google Home and 2 Home mini. We have a spotify family account. When playing music from Spotify my account is always used wich means when I'm at work listening to music my music stops. How d...
  • Jacob
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Entire album unplayable

Whilst browsing around online, I came across the complete album that had 2 of my favorite Wishka tracks on it, and wanted to check the other songs out. However, every single track on the album is unplayable, even the ones that are playable elsewhere ...

  • Casual Listener
  • Whilst browsing around online, I came across the complete album that had 2 of my favorite Wishka tracks on it, and wanted to check the other songs out. However, every single track on the album is unp...
  • Mudkipsforumacc
  • Casual Listener
  • 563 Views
  • 2 replies
  • 0 likes
  • music
  • 563 Views
  • 2 replies
  • 0 likes

Spofity Won't Open

Everytime I try to open Spotify on my Roku TV, it immediately closes again and I'm back at the home page. There are no new updates and I've tried uninstalling and reinstalling three seperate times. Please help!

  • Visitor
  • Everytime I try to open Spotify on my Roku TV, it immediately closes again and I'm back at the home page. There are no new updates and I've tried uninstalling and reinstalling three seperate times. P...
  • tatumvannie
  • Newbie
  • 675 Views
  • 1 replies
  • 3 likes
  • Other
  • 675 Views
  • 1 replies
  • 3 likes

Solved!! Unable to use Spotify on PS4 - Already linked to PSN error

PlanPremiumCountry IndiaDevicePS4 My Question or IssueI'm trying to use spotify with my PS4.1. The spotify app doesn't show the PS4 on devices list (PS4 and iPhone are on the same network)2. If I try to login manually, I get an error that Spotify acc...

  • Casual Listener
  • Plan Premium Country  India Device PS4   My Question or Issue I'm trying to use spotify with my PS4. 1. The spotify app doesn't show the PS4 on devices list (PS4 and iPhone ar...
  • mjumrani
  • Casual Listener
  • 1658 Views
  • 1 replies
  • 0 likes
  • 1658 Views
  • 1 replies
  • 0 likes

Problem with connect to device

PlanPremiumCountryUSADeviceLaptop, SamsungOperating SystemWindows 10, Android 9.0 My Question or IssueI am listening to spotify on my desktop right now, but my android device doesn't recognize now playing song. Actually I can play two different songs...

  • Casual Listener
  • Plan Premium Country USA Device Laptop, Samsung Operating System Windows 10, Android 9.0   My Question or Issue I am listening to spotify on my desktop right now, but my android device...
  • Emilia_8
  • Community Legend
  • 820 Views
  • 3 replies
  • 0 likes
  • Connect
  • 820 Views
  • 3 replies
  • 0 likes

Chromecast Audio can't play new albums?

Very strange behaviour since a few weeks using my chromecast in combination with multiple Samsung Android devices (S9, S7, TAB4). I can play albums using the search function or using my playlists. If I use the albums tab, I can play 'old' albums but ...

  • Music Fan
  • Very strange behaviour since a few weeks using my chromecast in combination with multiple Samsung Android devices (S9, S7, TAB4). I can play albums using the search function or using my playlists. If...
  • e5nduui-9a_l7
  • Regular
  • 744 Views
  • 1 replies
  • 2 likes
  • 744 Views
  • 1 replies
  • 2 likes

Superuser Contribution Xbox one app is very lacklustre

My artists are in a completely random order! That is very bad. It means spotify has jumbled them up, why do that? For example I have no idea where to find arctic monkeys and it should be very near the beginning but no. Please sort that out asap it is...

  • Casual Listener
  • My artists are in a completely random order! That is very bad. It means spotify has jumbled them up, why do that? For example I have no idea where to find arctic monkeys and it should be very near th...
  • Blicker
  • Casual Listener
  • 627 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Other
  • 627 Views
  • 2 replies
  • 0 likes

[PS4] Playback Issues

PlanPremiumCountryUSA DevicePS4 My Question or IssuePlayback on the PlayStation app keeps stopping. The time for songs keeps counting, but no audio plays. I've tried logging out and back in on my Spotify account, I've uninstalled and reinstalled the ...

  • Newbie
  • Plan Premium Country USA   Device PS4   My Question or Issue Playback on the PlayStation app keeps stopping. The time for songs keeps counting, but no audio plays. I've tried loggi...
  • 694 Views
  • 0 replies
  • 1 likes
  • PlayStation
  • 694 Views
  • 0 replies
  • 1 likes

Superuser Contribution Glitch/distortion beteween songs Chromecast Audio

PlanPremiumCountrySwedenDeviceChromecast audioOperating System(iOS 12) My Question or Issue I’ve been having issues with a glitchy/distorted noise that plays during the last 5 seconds of songs on some albums. The sound alternates from channel to chan...

  • Casual Listener
  • Plan Premium Country Sweden Device Chromecast audio Operating System (iOS 12)   My Question or Issue   I’ve been having issues with a glitchy/distorted noise that plays during th...
  • Abolf_a
  • Casual Listener
  • 835 Views
  • 2 replies
  • 0 likes
  • Connect
  • 835 Views
  • 2 replies
  • 0 likes

auto play is turned on but not working?

normally when a playlist, album, song, etc. finishes spotify will begin to play music based on whatever was playing. i’ve checked settings and it’s still turned on, however now it just starts the playlist over and doesn’t play new music. that’s how i...

  • Visitor
  • normally when a playlist, album, song, etc. finishes spotify will begin to play music based on whatever was playing. i’ve checked settings and it’s still turned on, however now it just starts the pla...
  • sigmundslim
  • Casual Listener
  • 1447 Views
  • 3 replies
  • 0 likes
  • Marantz
    music
    Onkyo
    Other
    Samsung
  • 1447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked songs deleted by mistake

PlanPremiumCountryFranceDevice(iPhone 7, PC windows 10)Operating System(iOS 10, Windows 10) My Question or IssueHi everybody,I need you help because I think that I've just deleted more than 2000 songs on my account !!I wanted to erase the tag "loved ...

  • Casual Listener
  • Plan Premium Country France Device (iPhone 7, PC windows 10) Operating System (iOS 10, Windows 10)   My Question or Issue Hi everybody, I need you help because I think that I've just ...
  • Guido
  • Spotify Legend
  • 3113 Views
  • 3 replies
  • 0 likes
  • music
  • 3113 Views
  • 3 replies
  • 0 likes