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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 846 Views
  • 7 replies
  • 2 likes
  • Other
  • 846 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17288 Views
  • 8 replies
  • 1 likes
  • Other
  • 17288 Views
  • 8 replies
  • 1 likes

Solved!! Recover songs from playlist

I used the website http://sortyourmusic.playlistmachinery.com/ to re arrange a playlist and it messed up and deleted half my songs and added some from other playlists. Is there a way this can be reversed as I have nearly 1000 songs missing. I contact...

  • Regular
  • I used the website http://sortyourmusic.playlistmachinery.com/ to re arrange a playlist and it messed up and deleted half my songs and added some from other playlists. Is there a way this can be...
  • Rossyp
  • Regular
  • 1483 Views
  • 2 replies
  • 1 likes
  • music
  • 1483 Views
  • 2 replies
  • 1 likes

Solved!! Google home keeps stopping to buffer

Hi, I just recently got a Google Home and I can't seem to get a consistent stream when playing spotify through the device. Spotify works flawlessly when I play through a device on the same network. Is there a way I can change the streaming bitrate fo...

  • Casual Listener
  • Hi, I just recently got a Google Home and I can't seem to get a consistent stream when playing spotify through the device. Spotify works flawlessly when I play through a device on the same network. I...
  • schouffy
  • Casual Listener
  • 153030 Views
  • 122 replies
  • 5 likes
  • 153030 Views
  • 122 replies
  • 5 likes

Can't Sort Saved Songs by Artist Anymore - Please Help

My Question or IssueOne of the most often used features by myself (and I assume others) was to view all of my saved songs by artist. This was my go-to way to listen to music. I would get a list of all the artists for which I have saved songs, then I ...

  • Casual Listener
  • My Question or Issue One of the most often used features by myself (and I assume others) was to view all of my saved songs by artist.  This was my go-to way to listen to music.  I would ge...
  • Bendupont
  • Casual Listener
  • 7089 Views
  • 5 replies
  • 27 likes
  • Samsung
  • 7089 Views
  • 5 replies
  • 27 likes

Spotify isnt working on my roku

I have a roku TV, and its been working fine with spotify, however for the past week it wont play songs at all on the app on my roku. It will let me search and heart songs but will not play any songs at all. Ive always have been usuing spotify free. C...

  • Newbie
  • I have a roku TV, and its been working fine with spotify, however for the past week it wont play songs at all on the app on my roku. It will let me search and heart songs but will not play any songs ...
  • Alacor
  • Newbie
  • 1107 Views
  • 1 replies
  • 0 likes
  • Other
  • 1107 Views
  • 1 replies
  • 0 likes

Album songs won’t play in order

When I play an album the songs won’t play in order. It’s skipping to random songs from playlists. I don’t have shuffle on and it just started doing this. I’m experiencing this problem on my iPhone and MacBook. I’m a Premium user. How can I fix?

  • Newbie
  • When I play an album the songs won’t play in order. It’s skipping to random songs from playlists. I don’t have shuffle on and it just started doing this. I’m experiencing this problem on my iPhone an...
  • 1061 Views
  • 0 replies
  • 0 likes
  • music
  • 1061 Views
  • 0 replies
  • 0 likes

Spotify Premium Problem

Yesterday night I was trying to register for spotify premium with one of my gmail accounts to get the free google home mini but I only managed to get the premium spotify and not the google home mini. Is there someone I can call I need spotify to help...

  • Regular
  • Yesterday night I was trying to register for spotify premium with one of my gmail accounts to get the free  google home mini but I only managed to get the premium spotify and not the google home...
  • 524 Views
  • 0 replies
  • 0 likes
  • music
  • 524 Views
  • 0 replies
  • 0 likes

Make a playlist not connected to the discover weekly list

I´m sure there´s an simple answer to this but this is my question: My son has a playlist in my account. When I listen to discover weekly I used to get a lot of interesting listening options. Now I suppose that my discover weekly list is beeing corrup...

  • Newbie
  • I´m sure there´s an simple answer to this but this is my question:   My son has a playlist in my account. When I listen to discover weekly I used to get a lot of interesting listening opt...
  • Nico
  • Community Legend
  • 727 Views
  • 1 replies
  • 0 likes
  • music
  • 727 Views
  • 1 replies
  • 0 likes

[All Platforms][Social] Google home mini for prepaid

Just wondering why spotify wont offer the deal to a prepaid customer in canada. I pay the same as people paying monthly but have guaranteed for 1 year and we get no deal. Not very fair to customers who have committed to the company. I see its the sam...

  • Newbie
  • Just wondering why spotify wont offer the deal to a prepaid customer in canada. I pay the same as people paying monthly but have guaranteed for 1 year and we get no deal. Not very fair to customers w...
  • 385 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Social
  • 385 Views
  • 0 replies
  • 1 likes

Daily mix now filtering familiar songs?

PlanPremiumCountryUSADeviceWindows / Samsung Galaxy S10eOperating SystemWindows 10 My Question or IssueIt seems that the daily mix feature is now deliberately trying not to play songs that I have saved/have in a playlist. My question is, is the daily...

  • Casual Listener
  • Plan Premium Country USA Device Windows / Samsung Galaxy S10e Operating System Windows 10   My Question or Issue It seems that the daily mix feature is now deliberately trying not to p...
  • NeonNocturne
  • Casual Listener
  • 1568 Views
  • 5 replies
  • 2 likes
  • music
  • 1568 Views
  • 5 replies
  • 2 likes

Most of my albums are missing

PlanPremiumCountryUnited State DeviceiPhone 6s, DesktopOperating SystemiOS 12, Windows 10 My Question or IssueStarting this morning most of my music has disappeared. All of my playlists are still present, but a large number of my albums have dissappe...

  • Newbie
  • Plan Premium Country United State   Device iPhone 6s, Desktop Operating System iOS 12, Windows 10   My Question or Issue Starting this morning most of my music has disappeared. A...
  • Mantisentil
  • Community Legend
  • 9890 Views
  • 3 replies
  • 11 likes
  • Other
  • 9890 Views
  • 3 replies
  • 11 likes

Superuser Contribution Issues With Posting Regarding the Automated Moderator

My Question or IssueSo I'm trying to post an edit (and now a reply because that didn't work) to my own post and I keep getting the error message asking me to "correct the highlighted errors and try again". The edit is attached with the message. I att...

  • Casual Listener
  • My Question or Issue So I'm trying to post an edit (and now a reply because that didn't work) to my own post and I keep getting the error message asking me to "correct the highlighted errors and try...
  • bldninja
  • Music Fan
  • 609 Views
  • 2 replies
  • 0 likes
  • Other
  • 609 Views
  • 2 replies
  • 0 likes

Rejecting other accounts to connect to a Playstation System

PlanPremiumCountryNetherlandsDevicePlaystation 4 My Question or IssueI’ll have party at my place soon and I do not want other people to connect their Spotify to my Playstation 4 to play their music i.e. I want to be the only one that can do that. How...

  • Newbie
  • Plan Premium Country Netherlands Device Playstation 4   My Question or Issue I’ll have party at my place soon and I do not want other people to connect their Spotify to my Playstation 4 ...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution I can't save any song in my library anymore but I haven't saved 10.000 tracks yet.

When I save a track in my library the thing seems going well, but as soon as I close spotify app and open again that track isn't in my library anymore; same problem with tracks I want to remove from the library, they are removed as normal but when i ...

  • Casual Listener
  • When I save a track in my library the thing seems going well, but as soon as I close spotify app and  open again that track isn't in my library anymore; same problem with tracks I want to remove...
  • SamCell
  • Casual Listener
  • 940 Views
  • 2 replies
  • 0 likes
  • music
  • 940 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to connect to Sonos speakers

PlanPremiumCountryThe NetherlandsDeviceiPhone 6s and Macbook ProOperating SystemTested on iOS and MacOS My Question or IssueI've got the following set up at home. A router, a wifi repeater which is connected to the router (but casting it's own networ...

  • Newbie
  • Plan Premium Country The Netherlands Device iPhone 6s and Macbook Pro Operating System Tested on iOS and MacOS   My Question or Issue I've got the following set up at home. A router, a...
  • Guido
  • Spotify Legend
  • 1470 Views
  • 1 replies
  • 0 likes
  • 1470 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I need to change rss feed of my podcast and have any answer

I need to change the RSS feed of the podcast named CULTURA BAT, i´ve already deleted the previous RSS feed and this is the current: http://www.ivoox.com/cultura-bat_fg_f1686302_filtro_1.xml I need help please

  • Newbie
  • I need to change the RSS feed of the podcast named CULTURA BAT, i´ve already deleted the previous RSS feed and this is the current:  http://www.ivoox.com/cultura-bat_fg_f1686302_filtro_1.xml &...
  • Guido
  • Spotify Legend
  • 3856 Views
  • 1 replies
  • 0 likes
  • Other
  • 3856 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favourite songs disappeared after upgrading to premium

PlanPremiumCountrySpainDeviceMacbook Pro late 2016Operating SystemiOS 10 My Question or IssueMy favourite songs have disappeared after having upgraded to premium. I have tried searching on my Macbook Pro, iPhone and Windows. Any ideas on how I can fi...

  • Newbie
  • Plan Premium Country Spain Device Macbook Pro late 2016 Operating System iOS 10   My Question or Issue My favourite songs have disappeared after having upgraded to premium. I have trie...
  • Guido
  • Spotify Legend
  • 1208 Views
  • 1 replies
  • 0 likes
  • Other
  • 1208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist no longer on Spotify but artist page URL still opens

Hello, It seems that if an artist no longer is on Spotify, the artist URL (open.spotify.com/artist/XXXXXX) doesn't dissapear or become invalid, it still opens the artist page but it has no music. If you proceed to search for the artist in Spotify how...

  • Casual Listener
  • Hello,   It seems that if an artist no longer is on Spotify, the artist URL (open.spotify.com/artist/XXXXXX) doesn't dissapear or become invalid, it still opens the artist page but it has no m...
  • Unanswered_man
  • Casual Listener
  • 1227 Views
  • 2 replies
  • 0 likes
  • music
  • 1227 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song titles are swapped

PlanPremiumCountryLTDeviceMotorola Moto Z2 PlayOperating SystemAndroid 8.0 My Question or IssueTwo songs:spotify:track:2mvHn8MJHm5VAwPpbhSLouspotify:track:0sxE814IZSFiGB06ozzlh7 Titles of this songs are swapped in Spotify database. Please fix it.

  • Casual Listener
  • Plan Premium Country LT Device Motorola Moto Z2 Play Operating System Android 8.0   My Question or Issue Two songs: spotify:track:2mvHn8MJHm5VAwPpbhSLou spotify:track:0sxE814IZSFiGB0...
  • Guido
  • Spotify Legend
  • 502 Views
  • 1 replies
  • 1 likes
  • Other
  • 502 Views
  • 1 replies
  • 1 likes