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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 875 Views
  • 7 replies
  • 2 likes
  • Other
  • 875 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17301 Views
  • 8 replies
  • 1 likes
  • Other
  • 17301 Views
  • 8 replies
  • 1 likes

Spotify offline on Samsung Gear is not working

PlanPremiumCountryGermanyDeviceSamsung Gear SportOperating SystemTizen My Question or Issue Dear Spotify Team, the offline feature does not work on the Gear Sport. It is terrible. I bought the watch especially for that. Apparently this problem exists...

  • Newbie
  • Plan Premium Country Germany Device Samsung Gear Sport Operating System Tizen   My Question or Issue  Dear Spotify Team, the offline feature does not work on the Gear Sport. It is...
  • asmyth
  • Casual Listener
  • 646 Views
  • 1 replies
  • 2 likes
  • Samsung
  • 646 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Connect on Echo Dot stutters, choppy.

Alrighty, so here is my issue. I use my Echo Dot often as a speaker for Spotify, and last week I began to notice stuttering when it would play songs. It has since gotten way worse, as the song cuts out constantly-it's gotten quite infuriating. The Ec...

  • Casual Listener
  •   Alrighty, so here is my issue.  I use my Echo Dot often as a speaker for Spotify, and last week I began to notice stuttering when it would play songs. It has since gotten way worse, as ...
  • czandor
  • Regular
  • 42266 Views
  • 35 replies
  • 26 likes
  • Other
  • 42266 Views
  • 35 replies
  • 26 likes

Cannot view/edit queue on mobile

I do not know how to view/edit the queue. I listen to a lot of podcasts and like to set them up in my queue before work. When I press the three dots in the top right corner I only have an option to add to queue, but do not have an option to view or e...

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  • Casual Listener
  • I do not know how to view/edit the queue. I listen to a lot of podcasts and like to set them up in my queue before work. When I press the three dots in the top right corner I only have an option to a...
  • 446 Views
  • 0 replies
  • 1 likes
  • Other
  • 446 Views
  • 0 replies
  • 1 likes

Solved!! Spotify Web Player not working anymore since a couple of weeks

PlanFreeCountryItalyDeviceMacbook Pro 2014Operating System10.12.6 My Question or IssueI already tried all the solution posted before (incognito mode/clearing cookies, temp files/reinstalling Chrome but still nothing here.Web Player don't work anymore...

  • Music Fan
  • Plan Free Country Italy Device Macbook Pro 2014 Operating System 10.12.6   My Question or Issue I already tried all the solution posted before (incognito mode/clearing cookies, temp fi...
  • Bittencourt
  • Spotify Star
  • 9694 Views
  • 19 replies
  • 0 likes
  • music
  • 9694 Views
  • 19 replies
  • 0 likes

PS4 Shuffle Problem

PlanFreeCountry United KingdomDevicePS4 My Question or Issue When listening to music through my PS4, whenever I click shuffle on my PC (it has no speakers, hence the PS4 usage) it displays the details for a random song (album art, song title, artist,...

  • Newbie
  • Plan Free Country  United Kingdom Device PS4     My Question or Issue  When listening to music through my PS4, whenever I click shuffle on my PC (it has no speakers, henc...
  • thamernegash
  • Newbie
  • 1558 Views
  • 2 replies
  • 2 likes
  • 1558 Views
  • 2 replies
  • 2 likes

doesn’t play ONE song

PlanPremiumCountry The NetherlandsDeviceiPhone 6 My Issue: I wanted to play the song ‘queen’ by History, but it won’t play. It does play all other songs. I would like to know if anyone knows why it doesn’t play that song.

  • Newbie
  • Plan Premium Country  The Netherlands Device iPhone 6   My Issue:  I wanted to play the song ‘queen’ by History, but it won’t play. It does play all other songs. I would like t...
  • Nico
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Other
  • 434 Views
  • 1 replies
  • 0 likes

Spotify randomly plays on Denon CEOL

PlanFreeCountryUKDeviceDenon CEOL RCD9. Operating System My Question or IssueMy Denon CEOL has the ability to play directly from Spotify (using Connect?). However this requires Spotify Premium. I have Spotify Free, therefore CANNOT use Spotify to pla...

  • Casual Listener
  •   Plan Free Country UK Device Denon CEOL RCD9.  Operating System   My Question or Issue My Denon CEOL has the ability to play directly from Spotify (using Connect?). However ...
  • 1025 Views
  • 0 replies
  • 0 likes
  • Connect
    Denon
  • 1025 Views
  • 0 replies
  • 0 likes

Premium Question

If I purchase Spotify Premium, will I be able to access the offline features on my Chromebook and Roku tv, if my internet is down?

  • Casual Listener
  • If I purchase Spotify Premium, will I be able to access the offline features on my Chromebook and Roku tv, if my internet is down?
  • Bethany_Dawn
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 398 Views
  • 1 replies
  • 0 likes

Como funciona lista de favoritas no se eliminan las canciones

que tal no entiendo como funciona la lista de favoritos en la nueva actualizacion, en la aterior solo se presionaba el corazon y aparecian en la lista se quitaba el corazon y se iban ahora no entiendo como funciona la cruz y la paloma quito la paloma...

  • Newbie
  • que tal no entiendo como funciona la lista de favoritos en la nueva actualizacion, en la aterior solo se presionaba el corazon y aparecian en la lista se quitaba el corazon y se iban ahora no entiend...
  • 543 Views
  • 0 replies
  • 0 likes
  • music
  • 543 Views
  • 0 replies
  • 0 likes

Hacked account?

I have a premium account. Recently songs I know I've never listened to has appeared in my "heavy rotation" section. Tonight, while listening to podcast while going to sleep, my Android app stopped the podcast and started to play music from random "ne...

  • Newbie
  • I have a premium account. Recently songs I know I've never listened to has appeared in my "heavy rotation" section. Tonight, while listening to podcast while going to sleep, my Android app stopped th...
  • Noah
  • Spotify Star
  • 780 Views
  • 3 replies
  • 0 likes
  • Other
  • 780 Views
  • 3 replies
  • 0 likes

E gift card

Hi, are e gift cards not available in the uk anymore? Ive looked everywhere on the site and the page usually used to purchase them just says page not available or something like that.

  • Casual Listener
  • Hi, are e gift cards not available in the uk anymore? Ive looked everywhere on the site and the page usually used to purchase them just says page not available or something like that.   
  • Furious666
  • Casual Listener
  • 549 Views
  • 2 replies
  • 0 likes
  • Other
  • 549 Views
  • 2 replies
  • 0 likes

Superuser Contribution J. Cole explicit songs issue

PlanPremiumCountry United StatesDeviceSamsung Galaxy S7 My Question or Issue J. Cole's album, 2014 Forest Hills Drive, although clearly marked explicit, play the clean version when I'm listening on my phone. Strangely, when I'm listening to the same ...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy S7   My Question or Issue  J. Cole's album, 2014 Forest Hills Drive, although clearly marked explicit, play the clean ...
  • Guido
  • Spotify Legend
  • 4464 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 4464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs list suggesting explicit songs to child with only kids songs ever saved

We have Spotify for Family and I am setting up my son an account from brand new so he has a curated list of music to play. I cant turn off recommended songs so I hoped only inputting clean music would help. Nothing has been 'played', and I am creatin...

  • Newbie
  • We have Spotify for Family and I am setting up my son an account from brand new so he has a curated list of music to play. I cant turn off recommended songs so I hoped only inputting clean music woul...
  • Guido
  • Spotify Legend
  • 806 Views
  • 1 replies
  • 0 likes
  • Other
  • 806 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing music with artists

Premium accountiphone 8 I recently attended a concert and one of the artists asked for me to share my playlists with them. Found them on Spotify and followed them but can’t find a way to share my playlists. Need to know if it’s possible, and if so, h...

  • Casual Listener
  • Premium account iphone 8   I recently attended a concert and one of the artists asked for me to share my playlists with them. Found them on Spotify and followed them but can’t find a way to s...
  • Guido
  • Spotify Legend
  • 633 Views
  • 3 replies
  • 0 likes
  • music
  • 633 Views
  • 3 replies
  • 0 likes

Superuser Contribution JBL Link View not playing Spotify Playlists as requested

I recently purchased a JBL Link View speaker and when I Chromecast to it from Spotify on my Samsung S9 it does not play my my playlist in a Shuffled fashion and tends to play them in a group of "Artists" or Genres". If I reopen the playlist and Shuff...

  • Newbie
  • I recently purchased a JBL Link View speaker and when I Chromecast to it from Spotify on my Samsung S9 it does not play my my playlist in a Shuffled fashion and tends to play them in a group of "Arti...
  • Guido
  • Spotify Legend
  • 1464 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 1464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song playback stops in the middle

PlanPremiumCountryIrelandDeviceDesktopOperating SystemRodete Debian (4.18.10-1rodete2)BrowserGoogle Chrome Version 72.0.3626.119 (Official Build) (64-bit) My Question or IssueThe song "Venom of Venus" by Powerwolf (album: https://open.spotify.com/alb...

  • Casual Listener
  • Plan Premium Country Ireland Device Desktop Operating System Rodete Debian (4.18.10-1rodete2) Browser Google Chrome Version 72.0.3626.119 (Official Build) (64-bit)   My Question or Is...
  • Guido
  • Spotify Legend
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes

Superuser Contribution problem with windows phone

PlanPremiumCountry UKDeviceWindows phoneOperating SystemWindows 10 My Question or Issue I am unable to search for artists or songs. I understand that support for Windows is ending and some functionality is being withdrawn but this seems a pretty basi...

  • Newbie
  • Plan Premium Country  UK Device Windows phone Operating System Windows 10   My Question or Issue  I am unable to search for artists or songs. I understand that support for Wi...
  • Guido
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Other
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Low music quality even after setting high standars

Very Low music quality(music quality standards are set to very high and not auto) when compared to amazon music. I expected Spotify to be better than other music streaming apps.

  • Casual Listener
  • Very Low music quality(music quality standards are set to very high and not auto) when compared to amazon music. I expected Spotify to be better than other music streaming apps.
  • Guido
  • Spotify Legend
  • 1006 Views
  • 5 replies
  • 0 likes
  • Other
  • 1006 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify not showing any options on Samsung Gear Sport

Hi everyone. I recently bought a Samsung gear sport and tried to install and login to Spotify on it. Firstly, the login was very hard, but I used the same process to login to a TV: I started Spotify on my phone, clicked on "listen on other devices" a...

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  • Casual Listener
  • Hi everyone.   I recently bought a Samsung gear sport and tried to install and login to Spotify on it. Firstly, the login was very hard, but I used the same process to login to a TV: I started...
  • Guido
  • Spotify Legend
  • 685 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify on Sonos in India

PlanPremiumCountry India DeviceMotorolaOperating System Android Oreo My Question or IssueWith today's launch in India, I have taken a premium subscription to play Spotify Connect via my Sonos speakers. While the speakers are seen when available devic...

  • Casual Listener
  • Plan Premium Country India   Device Motorola Operating System Android Oreo   My Question or Issue With today's launch in India, I have taken a premium subscription to pla...
  • Guido
  • Spotify Legend
  • 1101 Views
  • 4 replies
  • 1 likes
  • 1101 Views
  • 4 replies
  • 1 likes