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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 677 Views
  • 4 replies
  • 2 likes
  • Other
  • 677 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17233 Views
  • 8 replies
  • 1 likes
  • Other
  • 17233 Views
  • 8 replies
  • 1 likes

Superuser Contribution Bose verbindt alleen met Spotify Connect . Niet met radio

Sinds enkele dagen heb ik Spotify Premium. Als ik de Bose Soundtouch in de keuken aanzet, krijg ik direct muziek van Spotify van mijn GSM. Ik kan geen radiozender ontvangen. Hoe kan ik dat veranderen !! ML

  • Newbie
  • Sinds enkele dagen heb ik Spotify Premium.  Als ik de Bose Soundtouch in de keuken aanzet, krijg ik direct muziek van Spotify van mijn GSM. Ik kan geen  radiozender ontvangen.  Hoe kan...
  • Jemi
  • Spotify Legend
  • 1243 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Radio
  • 1243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Platform Podcasting - Hispanic marketers

Hi guys! At Mas Academy, we are working on a new podcasting platform, focused on Spanish speaking marketers. We are a little lost regarding the process of integrating with Spotify and publishing our users' programs from the API. Any advice? Big!

  • Newbie
  • Hi guys!   At Mas Academy, we are working on a new podcasting platform, focused on Spanish speaking marketers.   We are a little lost regarding the process of integrating with Spotify a...
  • Jemi
  • Spotify Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • Desktop
    Partnership
  • 451 Views
  • 1 replies
  • 0 likes

Ads freezing yet playlist continues in background

As previously posted the destop version of Spotify is freezing up on certain Ads (Aquafina sparkling ad speicifcally but also KFC, etc). Once you reload the page and press play, playback continues but it's in the middle of the next song which means i...

  • Regular
  • As previously posted the destop version of Spotify is freezing up on certain Ads (Aquafina sparkling ad speicifcally but also KFC, etc).  Once you reload the page and press play, playback contin...
  • Nico
  • Community Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 596 Views
  • 1 replies
  • 0 likes

Spotify on PS4

Hello. Why I can't run my Spotify Family Premiun account on my PlayStation 4 Pro? I situated in Cyprus.

  • Newbie
  • Hello. Why I can't run my Spotify Family Premiun account on my PlayStation 4 Pro? I situated in Cyprus.
  • Nico
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Is there a multi-user shared playlist feature?

Hey there,Me and my girlfriend are both premium users. We were thinking about how it would be nice to have a comon playlist for us both to add in our fav songs so we can listen to each others'. Thing is we would need to both be able to add songs to t...

  • Regular
  • Hey there, Me and my girlfriend are both premium users. We were thinking about how it would be nice to have a comon playlist for us both to add in our fav songs so we can listen to each others'. Thi...
  • Nico
  • Community Legend
  • 2103 Views
  • 3 replies
  • 0 likes
  • Other
  • 2103 Views
  • 3 replies
  • 0 likes

spotify web player will not work/connect to other devices

hi. i am having a problem with the spotify web player currently where it will not play at all and my phone won't let me connect my spotify to it (many solves to this say to connect your phone to play on spotify web browser). can i please get help? i'...

  • Regular
  • hi. i am having a problem with the spotify web player currently where it will not play at all and my phone won't let me connect my spotify to it (many solves to this say to connect your phone to play...
  • Nico
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 366 Views
  • 1 replies
  • 0 likes

Can’t play playlist videos

Ok so when spotify goes on playlist videos my music stops (which is really annoying) and when i go in the app it says “we are not able to play this video in your current location” Account region is US and the ip address is from US too i wonder if vid...

  • Newbie
  • Ok so when spotify goes on playlist videos my music stops (which is really annoying) and when i go in the app it says “we are not able to play this video in your current location”  Account regi...
  • 642 Views
  • 0 replies
  • 1 likes
  • music
  • 642 Views
  • 0 replies
  • 1 likes

Spotify won't play any song

PlanPremiumCountry EstoniaDevicePCOperating SystemWindows 7 My spotify is completley broken to point where i can play any song, see any playlist or do nothing. Im getting slowly mad already, it worked fine few days ago and on my phone it works fine, ...

  • Casual Listener
  • Plan Premium Country  Estonia Device PC Operating System Windows 7   My spotify is completley broken to point where i can play any song, see any playlist or do nothing. Im getting ...
  • AngryDevilDog
  • Casual Listener
  • 579 Views
  • 4 replies
  • 0 likes
  • Other
  • 579 Views
  • 4 replies
  • 0 likes

Can't delete queue

PlanPremiumCountry UKDeviceWIndows 10 pc and Apple Ipad 2 with latest IOS updatedOperating SystemWin 10 and IOS My Question or Issue CAn't delete queue full stop. It insists on playing everything and then it still leaves the tracks in a queue which I...

  • Visitor
  • Plan Premium Country  UK Device WIndows 10 pc and Apple Ipad 2 with latest IOS updated Operating System Win 10 and IOS   My Question or Issue  CAn't delete queue full stop. I...
  • 417 Views
  • 0 replies
  • 1 likes
  • Other
  • 417 Views
  • 0 replies
  • 1 likes

No music playing

PlanFreeCountryDenmark DevicepcOperating SystemWindows 10 My Question or IssueLately, I haven't been capable of playing any music. As you can see in the pictures I can't play anything. I can play everything on my Oneplus 5T. But not on pc.

  • Casual Listener
  • Plan Free Country Denmark  Device pc Operating System Windows 10   My Question or Issue Lately, I haven't been capable of playing any music. As you can see in the pictures I can't...
  • Antonbp5
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • Other
  • 379 Views
  • 2 replies
  • 0 likes

Spotify is not playing songs

PlanFreeCountryMéxico DevicePC and MacOperating SystemWindows 10 and MacOS High Sierra My Question or IssueSpotify is not playing any song available in the artist current playlist, or any playlist, and it's not displaying songs in the playlists. I un...

  • Newbie
  • Plan Free Country México   Device PC and Mac Operating System Windows 10 and MacOS High Sierra   My Question or Issue Spotify is not playing any song available in the artist curr...
  • Nico
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • Other
  • 442 Views
  • 1 replies
  • 0 likes

[Webplayer] Ads play sound while music is playing

I'm using the webplayer and ads are playing sound while music is playing. This is unacceptable.

  • Casual Listener
  • I'm using the webplayer and ads are playing sound while music is playing.  This is unacceptable.
  • Nico
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 296 Views
  • 1 replies
  • 0 likes

Delete songs off phone

So I hit "remove download" on one of my playlists as I was running out of room on my phone, but all the songs are still on my phone. I'm wondering how I can actually delete them off my phone without removing Spotify off my phone.

  • Visitor
  • So I hit "remove download" on one of my playlists as I was running out of room on my phone, but all the songs are still on my phone. I'm wondering how I can actually delete them off my phone without ...
  • Nico
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • music
  • 247 Views
  • 1 replies
  • 0 likes

Cant link my account to my PlayStation

Recently I tried to link my Spotify account to my PlayStation but for some reason it says I have already linked it with another account and when I try to log out from everything through the Spotify web page it still doesn't work and I really like lis...

  • Newbie
  • Recently I tried to link my Spotify account to my PlayStation but for some reason it says I have already linked it with another account and when I try to log out from everything through the Spotify w...
  • Nico
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Workaround/3rd party app so I can get Playlist Notifications

PlanPremiumCountryU.S.DeviceSamsung Galaxy S8Operating SystemAndroid, but this is a general question that applies to Spotify overall My Question or IssueSo I have searched the Spotify community to find out if there is a way to get notified whenever s...

  • Casual Listener
  • Plan Premium Country U.S. Device Samsung Galaxy S8 Operating System Android, but this is a general question that applies to Spotify overall   My Question or Issue So I have searched th...
  • 346 Views
  • 0 replies
  • 0 likes
  • Other
  • 346 Views
  • 0 replies
  • 0 likes

Web player only plays one song

Please help! I'm using web player in Internet Explorer v11 and Spotify seemed to update its player at the end of last week - now it only plays one song and stops I have cleared my cache and restarted IE numerous times, but the problem is recurring. C...

  • Visitor
  • Please help! I'm using web player in Internet Explorer v11 and Spotify seemed to update its player at the end of last week - now it only plays one song and stops 😞   I have cleared my ca...
  • Nico
  • Community Legend
  • 637 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 637 Views
  • 1 replies
  • 1 likes

[Web Player] The new web player says it's not compatible

Since the past few days I can't use the web player anymore. I get a message saying my browser is not compatible. I'm using:Linux cent os firefox esr 52.2.0 64bitwith light point web legacy addon

  • Casual Listener
  • Since the past few days I can't use the web player anymore. I get a message saying my browser is not compatible.   I'm using: Linux cent os   firefox esr 52.2.0 64bit with light point...
  • Nico
  • Community Legend
  • 709 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 709 Views
  • 1 replies
  • 0 likes

Can't properly sign into PS4

I've had this issue with my PS3 that we couldn't seem to resolve but I bought a PS4 recently in hopes it'll work in here BUT I'm still getting the same error screen as I was on PS3. "Error connecting to PlayStation™Network Please try again later" I'v...

  • Casual Listener
  • I've had this issue with my PS3 that we couldn't seem to resolve but I bought a PS4 recently in hopes it'll work in here BUT I'm still getting the same error screen as I was on PS3. "Error connecting...
  • Nico
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • Sony
  • 746 Views
  • 1 replies
  • 0 likes

Randomly Pausing at end of Track

Using Web Player on Internet Explorer 11.608.15063.0. When listening to a playlist, tracks will stop at the end of the song and will not auto play the next. I have to go in and manually hit the next track button for the next song to play. Searched th...

  • Newbie
  • Using Web Player on Internet Explorer 11.608.15063.0.  When listening to a playlist, tracks will stop at the end of the song and will not auto play the next.  I have to go in and manually h...
  • Nico
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Web player won't play music (Chrome)

Playing any song or playlist gives no result. They just stay at 0:00 time and don't play. I've tried clearing the Spotify Connect thing to make sure it isn't interfering via my phone, but that doesn't help. Why is open.spotify.com so bad?

  • Newbie
  • Playing any song or playlist gives no result. They just stay at 0:00 time and don't play. I've tried clearing the Spotify Connect thing to make sure it isn't interfering via my phone, but that doesn'...
  • Nico
  • Community Legend
  • 474 Views
  • 1 replies
  • 3 likes
  • 474 Views
  • 1 replies
  • 3 likes