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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • stev12312wer
  • Newbie
  • 800 Views
  • 6 replies
  • 2 likes
  • Other
  • 800 Views
  • 6 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17273 Views
  • 8 replies
  • 1 likes
  • Other
  • 17273 Views
  • 8 replies
  • 1 likes

Solved!! Does Spotify WRAPPED count Web Player listens?

I use the Web Player quite often. I just want to know if plays be on there get counted than just the phone and desktop app towards Wrapped 2019. I'm a newer user so thank you for the help. PlanPremium

  • Casual Listener
  • I use the Web Player quite often. I just want to know if plays be on there get counted than just the phone and desktop app towards Wrapped 2019. I'm a newer user so thank you for the help.   &...
  • landonharris88
  • Composer
  • 6667 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 6667 Views
  • 1 replies
  • 0 likes

Xbox One App

PlanPremiumCountryUnited StatesDeviceXbox OneOperating System10.0.17763.3066 (12/13/2018) My Question or Issue Hi all, I sometimes use Spotify on my Xbox and ever since the Xbox One Update on Dec 13th, 2018 I've been getting weird bugs. 1: This isn't...

  • Newbie
  •   Plan Premium Country United States Device Xbox One Operating System 10.0.17763.3066 (12/13/2018)   My Question or Issue   Hi all,   I sometimes use Spotify on my X...
  • 1248787571
  • Newbie
  • 1043 Views
  • 1 replies
  • 2 likes
  • Other
  • 1043 Views
  • 1 replies
  • 2 likes

Microsoft to sponsor Discover Weekly. no thanks

We PlanPremiumCountry DeviceMacOperating SystemMac My Question or IssueI saw an announcement that Microsoft will provide Discover Weekly using their AI. No thanks. I do not authorise Spotify to share any information about me or my listening preferenc...

  • Casual Listener
  • We Plan Premium Country   Device Mac Operating System Mac   My Question or Issue I saw an announcement that Microsoft will provide Discover Weekly using their AI.  No thanks...
  • redsquarejapan
  • Casual Listener
  • 436 Views
  • 2 replies
  • 0 likes
  • Other
  • 436 Views
  • 2 replies
  • 0 likes

Solved!! So you've discovered the tab limit...

PlanFree DevicePC/Web Player Operating SystemWindows 10 My Question or Issue I've recently pinned Spotify's web player in Chrome, so I have it ready as soon as it starts up... but now it says that the tab limit has been reached...Removed cookies, rel...

  • Casual Listener
  • Plan Free   Device PC/Web Player   Operating System Windows 10   My Question or Issue  I've recently pinned Spotify's web player in Chrome, so I have it ready as soon as...
  • gonzalo3k
  • Newbie
  • 23306 Views
  • 20 replies
  • 8 likes
  • Other
  • 23306 Views
  • 20 replies
  • 8 likes

Local Files not able to play

PlanPremium My Question or IssueI have some local files that I am able to play on desktop version of Spotify. I then created a playlist and added those files to it, and they could still play on my desktop. However, when I open the mobile version and ...

  • Newbie
  •   Plan Premium     My Question or Issue I have some local files that I am able to play on desktop version of Spotify. I then created a playlist and added those files to it, and t...
  • 337 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 337 Views
  • 0 replies
  • 0 likes

Language problem in web player

PlanFreeCountryPortugalDevice Operating SystemWindows 7 My Question or IssueHello,The language of my web player was in English but a few days ago it was changed to Spanish! In the account window the language is in English. Can you help me with this s...

  • Newbie
  •     Plan Free Country Portugal Device   Operating System Windows 7   My Question or Issue Hello, The language of my web player was in English but a few days ago it wa...
  • 398 Views
  • 0 replies
  • 0 likes
  • Other
  • 398 Views
  • 0 replies
  • 0 likes

Alexa doesn't recognize my Premium family membership

Trying to get Alexa to recognize that my Spotify account on my Echo Dot is part of a premium family plan set up by my daughter. I can login to Spotify on my laptop just fine, using the credentials her invite provided (some waaaaay long user name, wha...

  • Casual Listener
  • Trying to get Alexa to recognize that my Spotify account on my Echo Dot is part of a  premium family plan set up by my daughter. I can login to Spotify on my laptop just fine, using the cre...
  • eppack
  • Casual Listener
  • 1091 Views
  • 1 replies
  • 0 likes
  • Other
  • 1091 Views
  • 1 replies
  • 0 likes

Cannot select a song in daily mix

Premium account Operating SystemWindows 10, web player Chrome Why can't I just select any song from the daily mix? All songs are grayed out and the only way to change them is by clicking on the next song button.

  • Casual Listener
  • Premium account   Operating System Windows 10, web player Chrome   Why can't I just select any song from the daily mix? All songs are grayed out and the only way to change them is by c...
  • 808 Views
  • 0 replies
  • 0 likes
  • music
  • 808 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot play music on Pioneer N-50AE

Plan: PremiumCountry: PolandDevice: Pioneer N-50AEOperating System: Windows 10/Android I use Spotify Player on PC and my phone and plays music on my Pioneer N-50AE network player via local network. A few days ago everything worked well but today I ca...

  • Newbie
  • Plan: Premium Country: Poland Device: Pioneer N-50AE Operating System: Windows 10/Android   I use Spotify Player on PC and my phone and plays music on my Pioneer N-50AE network player via l...
  • Jemi
  • Spotify Legend
  • 899 Views
  • 1 replies
  • 0 likes
  • Other
  • 899 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ask not to hear a specific ad

PlanFreeCountry Belgium My Question or IssueFor a few days, I've hearing an advertisment that I find offensive. Is it possible to ask not to hear a specific ad?

  • Newbie
  • Plan Free Country  Belgium  My Question or Issue For a few days, I've hearing an advertisment that I find offensive. Is it possible to ask not to hear a specific ad?  
  • Jemi
  • Spotify Legend
  • 425 Views
  • 1 replies
  • 2 likes
  • Other
  • 425 Views
  • 1 replies
  • 2 likes

Superuser Contribution I can´t log in my PS4 with my Spotify account

Hi,I can´t log in my PS account with my spotify account. Its said that my account its already link to another PS account. And its true. But i dont have that account anymore. What can i do? ( I already try to account-apps and remove acess but everytim...

  • Visitor
  • Hi, I can´t log in my PS account with my spotify account. Its said that my account its already link to another PS account. And its true. But i dont have that account anymore. What can i do? ( I alre...
  • Jemi
  • Spotify Legend
  • 760 Views
  • 1 replies
  • 0 likes
  • PlayStation
    Sony
  • 760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone created an artist account for me.

Hello, Someone created an artist account with myname i don't know who is and also i dont have any agreement with agency? How can I complain to this artist page? or what should I do to get this page on me. Below Page:https://open.spotify.com/artist/74...

  • Newbie
  • Hello,    Someone created an artist account with myname i don't know who is and also i dont have any agreement with agency? How can I complain to this artist page? or what should I d...
  • Jemi
  • Spotify Legend
  • 1151 Views
  • 1 replies
  • 0 likes
  • music
  • 1151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web player not working - Too many tabs message

PlanFreeCountry SpainDeviceComputerOperating SystemWindows 10 (chrome) My Question or IssueI have always used the web player without problems but from last week It always appera a message saying I have too many tabs opened. But I only have one tab op...

  • Newbie
  • Plan Free Country  Spain Device Computer Operating System Windows 10 (chrome)   My Question or Issue I have always used the web player without problems but from last week It alway...
  • Jemi
  • Spotify Legend
  • 1075 Views
  • 1 replies
  • 0 likes
  • Other
  • 1075 Views
  • 1 replies
  • 0 likes

Superuser Contribution playing album problem

hello,recently I realized there is this album that I can't play on Spotify and the songs are unavailable for me saying "Spotify can't play this right now. If you have this file on your computer you can import it"I have no problem playing any other ne...

  • Casual Listener
  • hello, recently I realized there is this album that I can't play on Spotify and the songs are unavailable for me saying "Spotify can't play this right now. If you have this file on your compute...
  • Jemi
  • Spotify Legend
  • 734 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 734 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with opening of app on LG smart tv

PlanFree/PremiumCountry ItalyDeviceLG smart TV. My Question or Issue Hi, I just downloaded Spotify app for my webos lg smart TV, but when I start it l, or whenever I try to open it with the remote connection from my pjone, it get stucked on the Spoti...

  • Newbie
  • Plan Free/Premium Country  Italy Device LG smart TV.   My Question or Issue  Hi, I just downloaded Spotify app for my webos lg smart TV, but when I start it l, or whenever I tr...
  • Jemi
  • Spotify Legend
  • 4654 Views
  • 1 replies
  • 1 likes
  • Other
  • 4654 Views
  • 1 replies
  • 1 likes

My Daily mixes are not playing certain artists

PlanPremiumCountry DeviceAndroid phone and laptopOperating SystemAndroid Oreo, Windows 10 My Question or Issue For the whole time the Daily mixes have existed, they've seemed to leave out certain artists, at least for me. Most notable in my case is L...

  • Newbie
  • Plan Premium Country   Device Android phone and laptop Operating System Android Oreo, Windows 10   My Question or Issue   For the whole time the Daily mixes have existe...
  • 596 Views
  • 0 replies
  • 2 likes
  • Sony
  • 596 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution What's wrong with the pink season album on desktop?

The pink season album is completely broken. Song 22 isn't "we fall again", it's "Dog festival directions" (which isn't even on spotify anywhere else) even though it appears as we fall again in the album, although hte lengths of the songs aren't even ...

  • Newbie
  • The pink season album is completely broken. Song 22 isn't "we fall again", it's "Dog festival directions" (which isn't even on spotify anywhere else) even though it appears as we fall again in the al...
  • Jemi
  • Spotify Legend
  • 900 Views
  • 1 replies
  • 0 likes
  • Other
  • 900 Views
  • 1 replies
  • 0 likes

Superuser Contribution Echo Dot

PlanPremiumCountry United States of AmericaDeviceIphone Xs Operating SystemLatest IOS My Question or Issue I just received an Amazon Echo Dot for Christmas. I have connected it and linked my Spotify account (which is premium) and whenever I try to us...

  • Newbie
  •   Plan Premium Country  United States of America Device Iphone Xs  Operating System Latest IOS   My Question or Issue  I just received an Amazon Echo Dot for Chris...
  • Jemi
  • Spotify Legend
  • 1291 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 1291 Views
  • 1 replies
  • 0 likes

Daily Mixes Disappeared

I used to have 6 daily mixes and I listened to them all, but now 2 of them disappeared and I only have 4. Those 2 were my favorites so it kinda sucks. Is there any way that I can get those two again or are they gone for good? I'm a premium if that he...

  • Newbie
  • I used to have 6 daily mixes and I listened to them all, but now 2 of them disappeared and I only have 4. Those 2 were my favorites so it kinda sucks. Is there any way that I can get those two again ...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Songs I couldn’t find

PlanPremiumCountry PhilippinesDeviceiphone xs maxOperating SystemiOS 12.1 My Question or Issue I am looking for the songs:”Without You” by Charlie Wilsonand”In a Rush” by Blackstreet. both artists are in Spotify already and i just can’t locate those ...

  • Casual Listener
  • Plan Premium Country  Philippines Device iphone xs max Operating System iOS 12.1   My Question or Issue  I am looking for the songs: ”Without You” by Charlie Wilson and ”I...
  • Corleyo
  • Music Fan
  • 1404 Views
  • 6 replies
  • 0 likes
  • music
  • 1404 Views
  • 6 replies
  • 0 likes