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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 845 Views
  • 7 replies
  • 2 likes
  • Other
  • 845 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17288 Views
  • 8 replies
  • 1 likes
  • Other
  • 17288 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Spotify spielt fremde Musik

Hallo,ich finde einfach keine Lösung bei google oder sontiges für mein Problem. Wenn ich die App Spotify auf meinem Android Smartphone neu starte fragt er mich jedesmal ob ich über Web Player (Chrome) oder Smartphone hören will. Zusätzlich löscht er ...

  • Newbie
  • Hallo, ich finde einfach keine Lösung bei google oder sontiges für mein Problem.   Wenn ich die App Spotify auf meinem Android Smartphone neu starte fragt er mich jedesmal ob ich über Web Pla...
  • Peter
  • Spotify Legend
  • 65803 Views
  • 2 replies
  • 4 likes
  • Other
  • 65803 Views
  • 2 replies
  • 4 likes

Superuser Contribution playlist not in order on echo dot.

i have echo dots connected to wireless speakers, now when I ask alexa to play an artist from spotify I hear a mix of their music in no particular order. BEFORE (a few months ago) I would hear the playlist in order of popularity, just the way it appea...

  • Gig Goer
  • i have echo dots connected to wireless speakers, now when I ask alexa to play an artist from spotify I hear a mix of their music in no particular order. BEFORE (a few months ago) I would hear the pla...
  • Peter
  • Spotify Legend
  • 2544 Views
  • 3 replies
  • 0 likes
  • Other
  • 2544 Views
  • 3 replies
  • 0 likes

Denon Receivers and Spotify Connect Woes

Hey all, So I am at my wits end regarding this, and I'd appreciate any suggestions. I have a HTPC setup in my livingroom. It is used for both TV and music. I have it configured as the center of a multi-room system via the analogue Zone2 outputs on th...

  • Music Fan
  • Hey all,   So I am at my wits end regarding this, and I'd appreciate any suggestions.   I have a HTPC setup in my livingroom.  It is used for both TV and music.  I have it con...
  • 2958 Views
  • 0 replies
  • 10 likes
  • Denon
    Marantz
  • 2958 Views
  • 0 replies
  • 10 likes

Solved!! Anomaly web player chrome

PlanPremiumCountry ItalyDeviceIpod, PC Windows 7 My Question or Issue Sometime when I open spotify on my PC or Ipod it appears a green light that tell me that I listening on web player chrome (that I didn't use) with songs or playlists that I never l...

  • Music Fan
  • Plan Premium Country  Italy Device Ipod, PC Windows 7     My Question or Issue   Sometime when I open spotify on my PC or Ipod it appears a green light that tell me that...
  • Nico
  • Community Legend
  • 965 Views
  • 1 replies
  • 0 likes
  • 965 Views
  • 1 replies
  • 0 likes

Superuser Contribution PlayStation Music Account

PlanPremiumCountry TaiwanDevicePS4My Question or IssueWhen I tried to log Spotify in my new PS4, it shows that I have to disconnect the old account(which might be my old PS3) However, I forgot all of my account and passwords, so I couldn’t log in the...

  • Visitor
  • Plan Premium Country  Taiwan Device PS4 My Question or Issue When I tried to log Spotify in my new PS4, it shows that I have to disconnect the old account(which might be my old PS3) Howev...
  • Jemi
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • Connect
    PlayStation
  • 490 Views
  • 1 replies
  • 0 likes

web player

My Question or IssueI've enabled the web player in my browser, but whenever I try to play music Spotify tells me to "Enable player in your browser". How do I get past it?

  • Newbie
  • My Question or Issue I've enabled the web player in my browser, but whenever I try to play music Spotify tells me to "Enable player in your browser". How do I get past it?    
  • Nico
  • Community Legend
  • 932 Views
  • 6 replies
  • 1 likes
  • Account
  • 932 Views
  • 6 replies
  • 1 likes

Solved!! all my songs and playlists missing

PlanPremiumCountrySlovakiaDevicePC and Huawei P8 LiteOperating systemWindows 10 and Android 6.0 My Question or Issue After last update I missing all my saved song and playlists. I have just 2 saved songs, which I saved after update and some weird son...

  • Regular
  • Plan Premium Country Slovakia Device PC and Huawei P8 Lite Operating system Windows 10 and Android 6.0   My Question or Issue  After last update I missing all my saved song and pl...
  • Nico
  • Community Legend
  • 1527 Views
  • 9 replies
  • 0 likes
  • music
  • 1527 Views
  • 9 replies
  • 0 likes

Beat Fever

Chicos necesito de su ayuda. Hace un tiempo estoy en um juego de musica llamado Beat Fever. El problema es que por un error del juego, mi cuenta de spotify, se asoció a otra cuenta de beat fever (no la mía) y no puedo desvincular esa cuenta erronea y...

  • Newbie
  • Chicos necesito de su ayuda. Hace un tiempo estoy en um juego de musica llamado Beat Fever. El problema es que por un error del juego, mi cuenta de spotify, se asoció a otra cuenta de beat fever (no ...
  • Jose_M
  • Spotify Star
  • 517 Views
  • 1 replies
  • 1 likes
  • Other
  • 517 Views
  • 1 replies
  • 1 likes

Samsung Smart TV UI bug

PlanPremiumCountryUnited KingdomDeviceSamsung UE49MU8000Operating SystemTizen? My IssueWhen launching songs from playlists that have a genius behind the lyrics supplement, the actual play screen will close to the main browse screen. This also happens...

  • Newbie
  • Plan Premium Country United Kingdom Device Samsung UE49MU8000 Operating System Tizen?   My Issue When launching songs from playlists that have a genius behind the lyrics supplement, ...
  • Nico
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 442 Views
  • 1 replies
  • 0 likes

Solved!! Problems following Web API Tutorial

Sorry if this is not the right place to post about this.But I'm following the Web API Tutorial at https://developer.spotify.com/documentation/web-api/quick-start/I have a problem and after Login in, the page returns to the same Login and not as shown...

  • Casual Listener
  • Sorry if this is not the right place to post about this. But I'm following the Web API Tutorial at https://developer.spotify.com/documentation/web-api/quick-start/ I have a problem and after Login ...
  • Nico
  • Community Legend
  • 864 Views
  • 3 replies
  • 0 likes
  • Connect
  • 864 Views
  • 3 replies
  • 0 likes

Solved!! Discover Weekly image not changing

So my discover weekly has stayed the same for a year or so even tho i've change my Facebook profile picture multiple times. I've tried various things to resolve this: Removed facebook link, unfollowed playlist, waited a while, etc but none have worke...

  • Casual Listener
  • So my discover weekly has stayed the same for a year or so even tho i've change my Facebook profile picture multiple times.   I've tried various things to resolve this: Removed facebook link, ...
  • Nico
  • Community Legend
  • 700 Views
  • 4 replies
  • 0 likes
  • Other
  • 700 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify for samsung gear fit 2 pro

PlanPremiumCountry IsarelDeviceSamsung Gear Fit2 ProOperating SystemTizen My Question or Issue Hello,It seems that there is no way for me to install spotify on my Gear Fit2 Pro.is there a way to get spotify on my device no through the Galaxy Apps app...

  • Casual Listener
  •   Plan Premium Country  Isarel Device Samsung Gear Fit2 Pro Operating System Tizen   My Question or Issue  Hello, It seems that there is no way for me to install spoti...
  • Peter
  • Spotify Legend
  • 1279 Views
  • 3 replies
  • 0 likes
  • Samsung
  • 1279 Views
  • 3 replies
  • 0 likes

Spotiify Web Player issues?

Plan*PremiumCountry *USADeviceWeb player My Question or Issue SO I kinda let a week pass with my Web player not working. First, if i click on a song i want to hear, it 'skips' 3-5 songs down a list and plays the one it landed on. But it doesn't play ...

  • Newbie
  • Plan *Premium Country  *USA Device Web player      My Question or Issue  SO I kinda let a week pass with my Web player not working. First, if i click on a song i wan...
  • Nico
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • Other
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support for Samsung gear fit2 (Israel)?

Hi, I have recently purchased a Samsung gear fit2 pro Smart Watch, with the promise that it enables Spotify. However, the Spotify app isn't available for installation in my Samsung "Smart Gear" app store. Any idea why?* I am a premium Spotify user.* ...

  • Newbie
  • Hi, I have recently purchased a Samsung gear fit2 pro Smart Watch, with the promise that it enables Spotify. However, the Spotify app isn't available for installation  in my Samsung "Smart ...
  • Peter
  • Spotify Legend
  • 730 Views
  • 3 replies
  • 2 likes
  • 730 Views
  • 3 replies
  • 2 likes

Superuser Contribution Cannot Reconnect to Hulu

PlanStudent PremiumCountry United States My Question or Issue I am not able to reconnect my hulu account with my spotify account. I missed a payment, and I have not figured out to reconnect since. Under my account overview, it just says "start watchi...

  • Newbie
  • Plan Student Premium Country  United States   My Question or Issue  I am not able to reconnect my hulu account with my spotify account. I missed a payment, and I have not figured...
  • Peter
  • Spotify Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • Connect
  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Play Button only preview

PlanFree/PremiumCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueSpotify Play Button doesn't seem to work anymore the way it did before, on any browser. Now, when you choose a track in the Spotify Play Button, you can only listen to...

  • Newbie
  • Plan Free/Premium Country Italy Device PC Operating System Windows 10   My Question or Issue Spotify Play Button doesn't seem to work anymore the way it did before, on any browser. Now...
  • Ivellios
  • Casual Listener
  • 20278 Views
  • 7 replies
  • 4 likes
  • music
  • 20278 Views
  • 7 replies
  • 4 likes

Superuser Contribution Bad music quality after upload!?

PlanFree/PremiumCountryRich Text The NetherlandsDeviceSamsung galaxyOperating System windows 10My Question or Issue Today my first 2 songs are released on spotify, I was so happy untill I listened to the songs... The quality seems to be so much lower...

  • Newbie
  • Plan Free/Premium CountryRich Text  The Netherlands Device Samsung galaxy Operating System   windows 10 My Question or Issue  Today my first 2 songs are released on spotify, ...
  • Peter
  • Spotify Legend
  • 2047 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 2047 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cant move songs to "next in queue" when playing on a Sonos

Hello everyone, I'm experiencing trouble with moving songs from one of my playlists to the playing queue whenever I'm playing a song on my Sonos. Spotify confirms that the song was added to the queue but the queue is still empty. When I switch from p...

  • Newbie
  • Hello everyone,   I'm experiencing trouble with moving songs from one of my playlists to the playing queue whenever I'm playing a song on my Sonos. Spotify confirms that the song was added to ...
  • Peter
  • Spotify Legend
  • 1336 Views
  • 3 replies
  • 2 likes
  • Connect
  • 1336 Views
  • 3 replies
  • 2 likes

Superuser Contribution Estou sendo cobrado por uma conta que não tenho acesso

Fiz uma conta, mas perdi o acesso a ela (não sei mais a senha nem o e-mail) e quero cancelar ela porque estou sendo cobrado e já tenho outra conta. Vou ter que cancelar o cartão ? ou alguém pode me dar uma ajuda aqui ?

  • Newbie
  • Fiz uma conta, mas perdi o acesso a ela (não sei mais a senha nem o e-mail) e quero cancelar ela porque estou sendo cobrado e já tenho outra conta. Vou ter que cancelar o cartão ? ou alguém pode me d...
  • Peter
  • Spotify Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • Connect
    music
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio function

Maybe i am completely backward and not up to speed with how the latest technology operates, but i feel its impossible to make a comment on this tedious forum. This commet has no reference or connection with the above topic, however I am appallled how...

  • Newbie
  • Maybe i am completely backward and not up to speed with how the latest technology operates, but i feel its impossible to make a comment on this tedious forum. This commet has no reference or connecti...
  • Peter
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes