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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 894 Views
  • 7 replies
  • 2 likes
  • Other
  • 894 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17306 Views
  • 8 replies
  • 1 likes
  • Other
  • 17306 Views
  • 8 replies
  • 1 likes

My Podcast has disappeared. Can someone help?

My podcast is online but when I go to Anchor.fm and Spotify for Podcasters it shows nothing on my dashboard. https://open.spotify.com/show/22EcExoqnipK6kMACynBgT?si=70197faa5aea4a04I had many episodes in the queue which do not appear anywhere. Can so...

  • Visitor
  • My podcast is online but when I go to Anchor.fm and Spotify for Podcasters it shows nothing on my dashboard.   https://open.spotify.com/show/22EcExoqnipK6kMACynBgT?si=70197faa5aea4a04 I h...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Help
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but I can't log in

I get the message "This app is only available to premium users". I pay for Spotify premium every month - last time 21 july.

  • Visitor
  • I get the message "This app is only available to premium users". I pay for Spotify premium every month - last time 21 july.
  • Eni
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution mixes don't allow me to select specific songs

PlanFreeCountryhong kong Device(iPhone 8Operating System(iOS 15) My Question or Issue recently, i went on vacation to japan, and when spotify prompted me to change my account region to japan, my spotify on mobile wouldn't let me pick specific songs t...

  • Regular
  • Plan Free Country hong kong   Device (iPhone 8 Operating System (iOS 15)   My Question or Issue   recently, i went on vacation to japan, and when spotify prompted me to cha...
  • OscarDC
  • Moderator
  • 140 Views
  • 1 replies
  • 1 likes
  • Other
  • 140 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Connect skips the end of songs

PlanPremium CountryFrance DeviceTangent Spectrum W1 (Google Cast) & Android Phone My Question or IssueFor a few weeks now my device skips the last few seconds of many tracks and jumps to the start of the next track (a bit more than 50% of the time). ...

  • Newbie
  • Plan Premium   Country France   Device Tangent Spectrum W1 (Google Cast) & Android Phone   My Question or Issue For a few weeks now my device skips the last few seconds o...
  • Dian
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Chromecast
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello! My Spotify keeps saying the device limit reached.

This can't be possible because I've already removed the downloaded songs from another device I previously logged in on.

  • Visitor
  • This can't be possible because I've already removed the downloaded songs from another device I previously logged in on.
  • 21_karaa
  • Visitor
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

can I stop sexually explicit podcasts from autoplaying?

...or, do I need to close this account? I listened to like 2 adult episodes, months ago, in the midst of a bunch of politics and automotive podcasts. I've tried repeatedly clicking "not interested" to no avail. It's too bad there isn't a "no really, ...

  • Newbie
  • ...o no avail. It's too bad there isn't a "no really, I mean it, I'm not interested, and if you autoplay sexually explicit material around my family or in public then this is my last straw" button.
  • 114 Views
  • 0 replies
  • 1 likes
  • Other
  • 114 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Activity not shared to discord when using the AI DJ feature

PlanPremiumCountryUSDeviceIphone/ DesktopOperating SystemWindows, iOS My Question or IssueI have noticed that when using the AI DJ feature activity is not shared to Discord. It updates as normal when selecting a song to play i.e. outside the AI DJ fe...

  • Casual Listener
  • Plan Premium Country US Device Iphone/ Desktop Operating System Windows, iOS   My Question or Issue I have noticed that when using the AI DJ feature activity is not shared to Discord. ...
  • magicfroggi
  • Casual Listener
  • 2266 Views
  • 14 replies
  • 9 likes
  • Other
  • 2266 Views
  • 14 replies
  • 9 likes

Superuser Contribution [All Platforms] We, your premium members, are sick of ads being interjected into podcasts

Spotify moderators keep closing ideas with "answers" that don't answer anything and just sweep concerns under the rug. Podcasts are having ads interjected into them (not just being read by the podcaster) and we're all tired of it. We voiced out opini...

  • Music Fan
  • Spotify moderators keep closing ideas with "answers" that don't answer anything and just sweep concerns under the rug. Podcasts are having ads interjected into them (not just being read by the podcas...
  • Puckertoe
  • Casual Listener
  • 831 Views
  • 5 replies
  • 1 likes
  • All Platforms
  • 831 Views
  • 5 replies
  • 1 likes

Superuser Contribution How do I stop radio from always repeating the same songs in the same order ???

New spotify user here. Why is radio repeating songs so often by default, and is there a way to make it not repeat the same dozen or so songs over and over and over? Even if this can be fixed by a change in settings, I'm shocked the default behavior i...

  • Regular
  • New spotify user here.  Why is radio repeating songs so often by default, and is there a way to make it not repeat the same dozen or so songs over and over and over?   Even if this can be...
  • Dimonasdf
  • Newbie
  • 13559 Views
  • 22 replies
  • 33 likes
  • Other
  • 13559 Views
  • 22 replies
  • 33 likes

playback stops on AppleTV

Plan- freeCountry- U.S.A.Device- AppleTV A2169 (64GB)Operating System- tvOS 16.6 i select an album and click to play the first track. Track 1 through 3 are played, then a couple of commercials at excessive volume are played. Then playback stops, the ...

  • Casual Listener
  • Plan- free Country- U.S.A. Device- AppleTV A2169 (64GB) Operating System- tvOS 16.6   i select an album and click to play the first track.  Track 1 through 3 are played, then a couple ...
  • 0nextlifemaybe
  • Casual Listener
  • 133 Views
  • 1 replies
  • 1 likes
  • Other
  • 133 Views
  • 1 replies
  • 1 likes

Album Not Appearing in Google Maps

Google Maps or Spotify seems to have updated and now albums no longer appear when Google Maps is the main screen. Every single album is like this. Just a gray box with nothing there. I’ve tried uninstalling both apps and disconnecting them but nothin...

433F6F12-B8CE-4E79-9A91-52A7F9214A7D.png
  • Newbie
  • Google Maps or Spotify seems to have updated and now albums no longer appear when Google Maps is the main screen. Every single album is like this. Just a gray box with nothing there. I’ve tried unins...
  • paygrant
  • Casual Listener
  • 1444 Views
  • 8 replies
  • 6 likes
  • 1444 Views
  • 8 replies
  • 6 likes

Superuser Contribution Attractive drag&drop way of adding a song to a playlist

Recently I have noticed when I touch and hold the song title or the album cover in the player and in the home section of the app, the track is being selected but no action buttons appear. I feel like it would be super awesome and easy to be able to a...

  • Visitor
  •  Recently I have noticed when I touch and hold the song title or the album cover in the player and in the home  section of the app, the track is being selected but no action buttons appear....
  • MihailY
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline listening

I set offline mode on spotify and when I want to change it back the app freezes and doesn't respond and shows me another logged in profile please help and how to return online mode

  • Visitor
  • I set offline mode on spotify and when I want to change it back the app freezes and doesn't respond and shows me another logged in profile please help and how to return online mode
  • MihailY
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't collaborate on playlists in Spotify lite

PlanPremium CountryUnited States of America DevicePixel 4a Operating SystemAndroid 13 My Question or IssueI can't add songs to playlists I've been invited to collaborate on while I'm using Spotify lite.

  • Casual Listener
  • Plan Premium   Country United States of America   Device Pixel 4a   Operating System Android 13   My Question or Issue I can't add songs to playlists I've been invite...
  • Dian
  • Spotify Legend
  • 211 Views
  • 3 replies
  • 0 likes
  • Other
  • 211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Xbox app issue

PlanPremiumCountryUSADeviceXbox One SOperating System My Question or IssueWhen I try to play a song nothing plays but I get forwarded 4 or 5 tracks in the queue and if I press play again after that it refuses to accept my command. No music is able to...

  • Casual Listener
  • Plan Premium Country USA Device Xbox One S Operating System     My Question or Issue When I try to play a song nothing plays but I get forwarded 4 or 5 tracks in the queue and if ...
  • MattLopez1
  • Casual Listener
  • 164 Views
  • 2 replies
  • 0 likes
  • Other
  • 164 Views
  • 2 replies
  • 0 likes

Solved!! How to minimize Spotify on LG smart tv and keep music playing?

I would like to watch TV at the same time while having spotify in the background playing music playing. Is this possible?

  • Newbie
  • I would like to watch TV at the same time while having spotify in the background playing music playing. Is this possible?
  • 31vrk3niiiu3lv6zrwrk
  • Visitor
  • 12525 Views
  • 3 replies
  • 0 likes
  • 12525 Views
  • 3 replies
  • 0 likes

Superuser Contribution Make keyboard focus on »add to playlist« sub-dropdown when »search for playlist« is active/focused.

When I context-click a song to add it to a playlist, and search for the playlist using the search-bar in the »add to playlist« dropdown menu, I'd expect to be able to use the & keys on my keyboard to select the playlist from the search results below....

  • Gig Goer
  • When I context-click a song to add it to a playlist, and search for the playlist using the search-bar in the »add to playlist« dropdown menu, I'd expect to be able to use the ⬇️ & ⬆️ keys on my k...
  • Eni
  • Moderator
  • 388 Views
  • 5 replies
  • 0 likes
  • 388 Views
  • 5 replies
  • 0 likes

Superuser Contribution When you play an artist only that artist music plays unless suggestions are on

I want to be able to turn off recommendations and only play and artist music when I choose a certain artist to listen to. I don't care if when the discography is finished it pauses the music all together, that's actually prefer to me

  • Newbie
  • I want to be able to turn off recommendations and only play and artist music when I choose a certain artist to listen to. I don't care if when the discography is finished it pauses the music all toge...
  • Yordan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to have shuffle on as default when starting app, not manually after.

PlanPremiumCountryUSA DeviceAny, PC, Android, Alexa, etc. My Question or IssueI primarily use Spotify via Alexa devices throughout the house. I hate having her start my liked songs only to always hear the same starting song for the 1000th time, then ...

  • Casual Listener
  • Plan Premium Country USA   Device Any, PC, Android, Alexa, etc.   My Question or Issue I primarily use Spotify via Alexa devices throughout the house. I hate having her start my li...
  • Fogyreef
  • Casual Listener
  • 129 Views
  • 2 replies
  • 0 likes
  • Other
  • 129 Views
  • 2 replies
  • 0 likes