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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 882 Views
  • 7 replies
  • 2 likes
  • Other
  • 882 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17302 Views
  • 8 replies
  • 1 likes
  • Other
  • 17302 Views
  • 8 replies
  • 1 likes

Only certain songs in playlists are playing?

Every time I try and shuffle a playlist, it only plays a few songs within a certain range, seemingly alphabetically.. Basically, I have a playlist with 158 songs, if I start with a song by Demi Lovato for example, and shuffle the songs, it only plays...

  • Newbie
  • Every time I try and shuffle a playlist, it only plays a few songs within a certain range, seemingly alphabetically.. Basically, I have a playlist with 158 songs, if I start with a song by Demi Lovat...
  • 217 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 217 Views
  • 0 replies
  • 0 likes

Philips 42PFK7109 stops playing songs in playlist randomly

Hi Every time i select a playlist to play on my tv (Philips 42PFK7109) it plays the first song, most of the time also the second song but then it stops playing for no reason. I need to grap the remote, push the "next song" button and than it continue...

  • Casual Listener
  • Hi Every time i select a playlist to play on my tv (Philips 42PFK7109) it plays the first song, most of the time also the second song but then it stops playing for no reason. I need to grap the rem...
  • PRAERO
  • Casual Listener
  • 1535 Views
  • 18 replies
  • 1 likes
  • Philips
  • 1535 Views
  • 18 replies
  • 1 likes

Make Playlists In A Folder Available Offline And Other Solutions

Hi I've read theric and thelimopit posts now hoping that an idea like their was something spotify was working on. Link to posts here and here. I'm looking for a feature letting us make a folder available offline, with all it's containing playlists of...

  • Casual Listener
  • Hi   I've read theric and thelimopit posts now hoping that an idea like their was something spotify was working on. Link to posts here and here.   I'm looking for a feature le...
  • 283 Views
  • 0 replies
  • 1 likes
  • Other
  • 283 Views
  • 0 replies
  • 1 likes

Duplicate artist items

How comes that the artist Týr has been divided into 2 items?spotify:artist:2nArWtHKw6CDyGsmcSJPtPspotify:artist:6TmGNPW2oDM5uaXBILozGa I am on premium but I am getting tired of bugs so that I will likely cancel it.I am also having a problem with disa...

  • Newbie
  • How comes that the artist Týr has been divided into 2 items? spotify:artist:2nArWtHKw6CDyGsmcSJPtP spotify:artist:6TmGNPW2oDM5uaXBILozGa   I am on premium but I am getting tired of bugs so t...
  • najarnosferatu
  • Newbie
  • 198 Views
  • 1 replies
  • 1 likes
  • Other
  • 198 Views
  • 1 replies
  • 1 likes

Cant login Spotify

HelloYesterday while working i just opened my Spotify app from mobile and its instantly logged off.when i try to connect its says "Cant login". My account connectted via facebook and now when i try to connect from my PC its the same..i have been trie...

  • Regular
  • Hello Yesterday while working i just opened my Spotify app from mobile and its instantly logged off.when i try to connect its says "Cant login". My account connectted via facebook and now when i try...
  • 161 Views
  • 0 replies
  • 0 likes
  • Other
  • 161 Views
  • 0 replies
  • 0 likes

Album doesn't play in desktop app but plays in web player

Hello, I was listening to one of my playlists in the desktop app (on Windows 8.1) when I noticed it kept skipping over a certain song - "Wildfire" by SBTRKT. (https://open.spotify.com/track/2WMRd3xAb9FwXopCRNWDq1) I tried to play the album that song ...

  • Casual Listener
  • Hello,   I was listening to one of my playlists in the desktop app (on Windows 8.1) when I noticed it kept skipping over a certain song - "Wildfire" by SBTRKT. (https://open.spotify.com/t...
  • efernandez1014
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 276 Views
  • 2 replies
  • 0 likes

Problems with Saved Albums

Today I started having several issues with the saved music in my 'Your Music' section. When I click to open a saved album I get the message that I have no saved songs from that album. At one point every saved album was gone but thankfully they all ca...

  • Roadie
  • Today I started having several issues with the saved music in my 'Your Music' section. When I click to open a saved album I get the message that I have no saved songs from that album. At one poi...
  • 155 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 155 Views
  • 0 replies
  • 0 likes

Spotify Connect Denon 730AE Connection Loss

Hi,I'm spotify user since few months and my spotify connect connection worked like a charm since October.Today I can't anylonger play a song using spotify connect from my ipHon to my Denon 730AE.I didn't change anything, I restored factory settings o...

  • Regular
  • Hi, I'm spotify user since few months and my spotify connect connection worked like a charm since October. Today I can't anylonger play a song using spotify connect from my ipHon to my Denon 730AE....
  • 285 Views
  • 0 replies
  • 0 likes
  • Connect
    Denon
  • 285 Views
  • 0 replies
  • 0 likes

Queueing songs on PS4 app

I have the Spotify app on my PS4 and it works perfectly fine apart from one annoying problem. Whenever I queue songs or try to play a playlist the my system plays the first two songs normally but after that it starts to repeat the same song two times...

  • Newbie
  • I have the Spotify app on my PS4 and it works perfectly fine apart from one annoying problem. Whenever I queue songs or try to play a playlist the my system plays the first two songs normally but aft...
  • 4034 Views
  • 0 replies
  • 2 likes
  • Other
  • 4034 Views
  • 0 replies
  • 2 likes

Samsung Smart tv

I can't find the spotify app for my samsung smart tv model = ue46d7005luxxe

  • Newbie
  • I can't find the spotify app for my samsung smart tv model = ue46d7005luxxe
  • xzorcious
  • Newbie
  • 15454 Views
  • 27 replies
  • 1 likes
  • 15454 Views
  • 27 replies
  • 1 likes

Web Player doesn't work

Hi, it's been 2 days i'm having problems with the web version of the Spotify Player. The page does't load, is there anyone having the same problem? Thanks!!

  • Casual Listener
  • Hi, it's been 2 days i'm having problems with the web version of the Spotify Player. The page does't load, is there anyone having the same problem? Thanks!!
  • ajevans2674
  • Newbie
  • 418 Views
  • 3 replies
  • 0 likes
  • Other
  • 418 Views
  • 3 replies
  • 0 likes

Bizet carmen l'oiseau est un amour rebelle wrong song

spotify:track:59mDeHRA4lKNxVcXLBIyvyThe song I link here is not the song I expected. I suppose it is possible they replaced this song for this performance, but it seems unlikely as it is one of the more famous arias. I was expecting l'oiseau est un a...

  • Gig Goer
  • spotify:track:59mDeHRA4lKNxVcXLBIyvy The song I link here is not the song I expected. I suppose it is possible they replaced this song for this performance, but it seems unlikely as it is one of t...
  • 129 Views
  • 0 replies
  • 0 likes
  • Other
  • 129 Views
  • 0 replies
  • 0 likes

website language settings

I am a user in the Netherlands and even though I am a native Dutch speaker I find it extremely annoying that the Spotify website presents in Dutch and has no choice in language (yes, you can choose the country but that is not the same as language). I...

  • Gig Goer
  • I am a user in the Netherlands and even though I am a native Dutch speaker I find it extremely annoying that the Spotify website presents in Dutch and has no choice in language (yes, you can choose t...
  • 212 Views
  • 0 replies
  • 0 likes
  • Other
  • 212 Views
  • 0 replies
  • 0 likes

Solved!! Playback stops with "Can't play the current track"

Windows 7 x64 EnterpriseSpotify 1.0.16.104.g3b776c9ePremium account Around a week ago a new issue appeared: Each day, after playing several tracks, spotify would suddenly begin stopping playback after each played track, displaying a generic "Can't pl...

  • Casual Listener
  • Windows 7 x64 Enterprise Spotify 1.0.16.104.g3b776c9e Premium account   Around a week ago a new issue appeared: Each day, after playing several tracks, spotify would suddenly begin stop...
  • xazzaxas
  • Casual Listener
  • 718 Views
  • 5 replies
  • 1 likes
  • Web Player
    Windows
  • 718 Views
  • 5 replies
  • 1 likes

Problem using Spotify as non-admin

At work we are deploying new machines. The users used to be local admins at their machines but those privileges have been revoked and from now on people are ordniary users on their machines. We are going to let people listen to music (Tidal/Wimp and ...

  • Casual Listener
  • At work we are deploying new machines. The users used to be local admins at their machines but those privileges have been revoked and from now on people are ordniary users on their machines. We are g...
  • ilpostino
  • Casual Listener
  • 397 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 397 Views
  • 4 replies
  • 0 likes

Spotify connection request times out from iPhone (9.1)

When trying to connect to both Chromecast Audio, and regular Chromecast plugged into my tv (2nd gen) Spotify does not connect. Spotify does recognize that I can stream to both Chromecast devices, and sends the signal to connect (Audio bleeps and TV s...

  • Casual Listener
  • When trying to connect to both Chromecast Audio, and regular Chromecast  plugged into my tv (2nd gen) Spotify does not connect. Spotify does recognize that I can stream to both Chromecast device...
  • 218 Views
  • 0 replies
  • 0 likes
  • Connect
  • 218 Views
  • 0 replies
  • 0 likes

How to get a new Found Them First playlist?

So I tried Found Them First and I really loved the playlist it generated for me. However I would like to get a new playlist of undiscovered artists. But I keep getting the same playlist as previously even though on the website it shows the album art ...

  • Music Fan
  • So I tried Found Them First and I really loved the playlist it generated for me. However I would like to get a new playlist of undiscovered artists. But I keep getting the same playlist as previously...
  • endless1337
  • Newbie
  • 755 Views
  • 1 replies
  • 2 likes
  • music
  • 755 Views
  • 1 replies
  • 2 likes

[LG Smart TV] low volume, crashes

Hi Spotify team, I use the spotify app on my LG 47LA6918 TV which is connected to an Onkyo AV-receiver via S/PDIF (opical). I have a few sporadic issues with the app: 1. Usually my AV-receiver's volume is set to 15-20 (min:0, max 100 I think). Someti...

  • Newbie
  • Hi Spotify team,   I use the spotify app on my LG 47LA6918 TV which is connected to an Onkyo AV-receiver via S/PDIF (opical). I have a few sporadic issues with the app:   1. Usually...
  • sarlacpit
  • Newbie
  • 3720 Views
  • 7 replies
  • 0 likes
  • Other
  • 3720 Views
  • 7 replies
  • 0 likes

Add to playlist button?

Hello, I have the spotify iframe player on my site but would also like to add an "add song to playlist" button on my site. Is there such a button? If yes, how do I implement it? thanks!D

  • Casual Listener
  • Hello,   I have the spotify iframe player on my site but would also like to add an "add song to playlist" button on my site. Is there such a button? If yes, how do I implement it?   tha...
  • Dreadlord
  • Community Legend
  • 1820 Views
  • 3 replies
  • 0 likes
  • Other
  • 1820 Views
  • 3 replies
  • 0 likes