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black screen with my samsung smart tv since uptade of spotify 07 sept 2018

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black screen with my samsung smart tv since uptade of spotify 07 sept 2018

Didi777
Casual Listener

Plan

Premium

Country

 switzerland

Device

Samsung smart tv MU61700

Operating System

? tv from 2017

 

My Question or Issue

 since the uptade of spotify on my smart tv (07 sept 2018) i cannot use spotify on it. i open the app, but i cannot do anything the screen is black...then i have to switch off my tv to get out of the app. 

the only way to listen my spotify on my tv is to do it via my iphone (spotify connect)...then the sound is playing on my tv but the screen stays black....

all other app tv are working properly! 

 

is this a bug of the new update? thanks for your help! (btw sorry for my english ;) )

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Re: black screen with my samsung smart tv since uptade of spotify 07 sept 2018

Didi777
Casual Listener
hi!

thanks for your reply!
i actually reinstalled spotify on my tv and it works now properly... also i have the last firmware version as i activated the automatic update for my tv!

thanks
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Re: black screen with my samsung smart tv since uptade of spotify 07 sept 2018

Rock Star 16
Rock Star 16

Hey @Didi777! Welcome to the Spotify Community. ^^

 

That's odd.

 

Have you tried updating the firmware on your Samsung Smart TV? If not, please check if there is an update for your TV.

 

Let me know how it goes! ^^

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
Solution!

Re: black screen with my samsung smart tv since uptade of spotify 07 sept 2018

Didi777
Casual Listener
hi!

thanks for your reply!
i actually reinstalled spotify on my tv and it works now properly... also i have the last firmware version as i activated the automatic update for my tv!

thanks

Re: black screen with my samsung smart tv since uptade of spotify 07 sept 2018

Rock Star 16
Rock Star 16

@Didi777

 

I'm glad it's working for you now. ^^

 

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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