cant play tracks on my samsung tv

[ukura]

I get this when i try to play tracks on my premium account "An error has occurred. Error ID: 2" I have a UE40ES5505 samsung smart tv..can someone help me? Thank you 🙂

[Peter__]

Is your TV firmware up to date?

[ukura]

Yes the tv is updated to max and have tested reinstall spotify to

[Joe]

ID 2 is some sort of communication error which used to come up regularly on Samsung TVs until a firmware release fixed it. It might be worth checking that your TV has a good network connection and doble-check there isn't another firmware update available from the support menu. In my experience, auto update never seems to work.

[ukura]

It says its 1028 and it says it cant find any new updates, but it is a 1030update right?

[Joe]

Depends on the TV and country. I'm no Samsung TV expert but maybe their support guys can help?

[ukura]

Ok Im may be needed to get update 1030 to get it work? Gonna try to get some help from samsung thank you all for trying to help ❤️

[ukura]

I live in sweden