if I had already purchased the premium service appears why my features as a free subscription

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if I had already purchased the premium service appears why my features as a free subscription

user-removed
Not applicable
I bought spotify Premium on 11 April and had no problem with service but three days ago I appeared as a free subscription. why is this happening? how I can fix it?
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Re: if I had already purchased the premium service appears why my features as a free subscription

user-removed
Not applicable

Have you tried log out and log in back? Any joy.

 

If no, please come back. I will escalate this.

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Re: if I had already purchased the premium service appears why my features as a free subscription

Rock Star 24
Rock Star 24

Read this post for troubleshooting steps and how to contact support if the steps don't work

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

MattSudaRock Star 24
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