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latest installer fails and hangs error code 13

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latest installer fails and hangs error code 13

wesno9
Casual Listener

i have uninstalled it, re booted then downloaded and tried the latest installer from the spotify home page, it came up with this then hanged, took 20 mins to end the installer? any ideas ?????? cheers     windows 7 ultimate 64 good spec systemspotify fail.jpg

3 Replies

Re: latest installer fails and hangs error code 13

Rock Star 24
Rock Star 24

Try a clean reinstall:

First uninstall Spotify and then delete this folder:

C:\Users\YOURUSERNAME\AppData\Roaming\Spotify
and C:\Users\YOURUSERNAME\AppData\Local\Spotify

After that reinstall Spotify


If you can't find the folder, try this:

Uninstall Spotify: Start > Control Panel > Programs / Uninstall a Program > Spotify
Find your AppData folder and delete all Spotify data.
Start, run, type: %appdata% and hit enter
You probably see 4 folders; enter each and see if they contain a folder called Spotify. Delete the entire Spotify folder.
Restart your computer at this point.
Reinstall Spotify (download)

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: latest installer fails and hangs error code 13

wesno9
Casual Listener

thanks,

done all that, now a month on its doing the same. i have tried removing it from start up otherwise it tries to instal itself every time i boot up. 

used the latest installer and still doing it. 

?????????

 

getting desperate as i cant listen to music on my main rig and paying out £10 for a service i cant use :(

Re: latest installer fails and hangs error code 13

heyokayo
Newbie

The installer link below works for me in a post from a moderator in a thread on error 13 from 2014. I can't post the link itself but  it's part of the discussion below

 

"Re: Anyone know how to fix error code 13 when trying to install spotify?

 

 

 

 

 

 

 

 

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