Lineup Signup
Hi! We're just rearranging some Desktop boards to make it easier to find what you're looking for. Please bear with us, and we'll be done very soon.
To post a new question or issue, please go here: Desktop (Windows), Desktop (Mac), Desktop (Linux), Web Player.

offline not working with Samsung Gear Sport

Solved!
Reply
Highlighted

Re: offline not working with Samsung Gear Sport

Travandlyn
Casual Listener

Hi all... I think I have a fix....maybe.... Have had same issue with new gear sport.

 

This is what I did. I assume you all have premium Spotify also....I don’t believe the app works without this level of membership.

 

log in to Spotify account on computer. Go to the set device password or similar. It will issue you with a device username number and an email to set up a password for this device. 

 

Use the new device username and password and hopefully ...you should be worry free...hopefully. The device password / username is linked to your normal Spotify account with all playlists etc.

 

Hope this helps.

Re: offline not working with Samsung Gear Sport

Pilliwynx
Casual Listener
This is also what I ended up doing – getting a device password using my computer, then on the gear sport logging in to the normal spotify login, not the facebook one. I did have to delete and then re-download a few playlists but it seems to work fine now.
Having said that, I now appear to have a dead pixel so that’s another issue to worry about. Sigh.

Re: offline not working with Samsung Gear Sport

jless1020
Newbie

Hey what 3rd party app did you use?

 

Thanks

Re: offline not working with Samsung Gear Sport

Travandlyn
Casual Listener
No third party app. Spotify app on watch.

Re: offline not working with Samsung Gear Sport

reiter444
Newbie

I also have the same issues as all of you reported. I contacted the support team and Jerry S said he is here to help and that the development team will be notifed. So at least we know someone on the Spotify team is aware of this issue. He also said we will hear a formal response from someone on the team soon so everyone keep your eyes out for that. Let's hope we are closer to solving the issue!

DeepinScreenshot_select-area_20180113234659.jpg

Re: offline not working with Samsung Gear Sport

mikeprag
Music Fan

Travandlyn - Thanks for the update. I assume you mean when you have previously logged in with a facebook account. I don't have a facebook account (I know, probably the only one on the planet) so I have always used a normal login. I'm pretty sure this was actually working at some point but has now become totally unreliable.

reiter444 - Thanks for this - Do let us know if they get back to you

Cheers

Mike

 

Re: offline not working with Samsung Gear Sport

mikeprag
Music Fan

Has anyone had a reply from Spotify on this issue?

I logged it with Samsung and they just told me to factory reset (the equivalent of have you rebooted your PC). They also said it was a 3rd party app so not much they could do which is rubbish considering the integration with samsung health and the main point of us buying the watch. I might drop Wareable or one of the other sites an email and see if they can get further!

 

Thanks

 

Mike

Re: offline not working with Samsung Gear Sport

TonnyJoost
Casual Listener

I’ve returned mine - not working at all together with Spotify. Ordered the upcoming Garmin FR 645 Music instead. 

Re: offline not working with Samsung Gear Sport

Tre_21
Newbie

Hi,

I had this problem and I just made a playlist of 150 songs and downloaded it to the gear sport while I was on Wi-Fi, then I set the spotify app on the gear sport to offline mode before I left the Wi-Fi. This solved my problem.It works fine for me now. However if I try to set it in offline mode while not on Wi-Fi the app freezes. 

 

Hope this helps. Good luck!

Re: offline not working with Samsung Gear Sport

mikeprag
Music Fan

Hi Newbie,

Unfortunately, this does not work for me (and many others). It starts off ok and then 5 or 6 tracks in, it just stops working. I have no idea if the app is trying to read the music off the watch but most of the time it just stops. If I'm lucky I will be able to get it going by frantically pressing back/forward/pause/play - usually, I end up going back or skipping too many tracks. If I'm unlucky, I just won't be able to play any other tracks. Mostly, it interferes with my workout or run which given the limited time I have for these activities, is frustrating. As I said, in the end it's a music player and we've had these for years and they have worked fine - I still have my wheelie iPod with 80GB of music on and never had a single issue in playing music. What's frustrating for me is neither Spotify or Samsung are taking any ownership (maybe Spotify from the post above) so until I see a bug report and a fix timeframe, I'm thinking I have a very expensive watch that does not do what it says on the tin.

Mike

SUGGESTED POSTS