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I have the same exact issue...not very enjoyable .....even when I'm connected to the gyms Internet!!
I bought a new smartwatch, hoping the software had improved in the last few years ...
It's still unbelievably crappy! All of a sudden, volume control of my headphones stopped working, other controls work, but not volume (most important!) this drives me crazy, you spend hundreds of pounds and the basics don't work.
I am utterly disappointed.
I sold my smart watch because I only bought it for playing spotify offline. I am so much disappointed by the quality of the software.