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offline not working with Samsung Gear Sport

Solved!
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Re: offline not working with Samsung Gear Sport

Regular
I had the same issue also. I found that if I alter the playlist on my phone
I need to:
1) Make sure watch and phone are connected via bluetooth and wifi on Auto.
Then go into 'Device manager' on my samsung phone to clear cache (this
secretly clears spotify cache on watch also).
2) On watch open Spotify and it will now ask you to log back in
3) On watch - offline and delete download
4) Connect to wifi (on not auto) with watch
5) playlist - download again
6) Wifi - turn off
7) On phone - turn off bluetooth

As mentioned in my previous posts, it is the phone's maintenance/cleaner
that screws up the Spotify app on the watch.
Highlighted

Re: offline not working with Samsung Gear Sport

Regular

had the same issue also. I found that if I alter the playlist on my phone I need to:

1) Make sure watch and phone are connected via bluetooth and wifi on 'Auto'. Then go into 'Device manager' on my samsung phone to clear cache (this also clears spotify cache on watch).
2) On watch open Spotify and it will now ask you to log back in
3) On watch - offline and delete download
4) Connect to wifi (on NOT auto) with watch
5) playlist - download again
6) Wifi - turn off
7) On phone - turn off bluetooth
 
As mentioned in my previous posts, it is the phone's maintenance/cleaner that screws up the Spotify app on the watch. 
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Re: offline not working with Samsung Gear Sport

Casual Listener

This is ridiculous. I bought the Gear Sport exactly for the offline play feature and it is broken. The workaround is a joke and a bad one. I will return the watch.

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Re: offline not working with Samsung Gear Sport

Regular

Does anyone know if this thread has lost its impact because it has been marked as Solved? Surely it would be better to remain unsolved as the solution is not good enough. I'm assuming that anyone from Spotify won't look at solved issues. 

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Re: offline not working with Samsung Gear Sport

Music Fan

Yes, I agree that it is not solved at all.
It seems that when it comes to external integration Spotify is becoming terrible (see also the horrible auto shuffling with Alexa).
There is no way to have a decent offline experience on devices that are no phones (Maybe Garmin? but I am scared to try given the horrible experiences with Samsung).

Who can remove the solved from the ticket?

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Re: offline not working with Samsung Gear Sport

Regular

What impact? 

Spotify **bleep**s for his customer and Samsung either. They have the policy "too big to fail"

Nobody will care anymore. The watch is already on outsale for half of price. 

The garmin experience is to dangerous for me too. 

The garmin is 500€ 😬😬😬

Regards 

PS I don't know how to get to unsolved! Maybe new thread 

PS2 never buy any item from Samsung and my family is with 5 persons of 6 on apple. Guess what is my next step? Apple music! And it works with the apple watch perfect 😃

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Re: offline not working with Samsung Gear Sport

Casual Listener

I'm still wondering why they hire low qualified software developers when it comes to a feature that is supposed to be a unique selling point. My grandma would have done better and at least tested the offline mode a single time. How dumb must you be not to figure it is broken? It is not a minor glitch it is a f*****g major bug.

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Re: offline not working with Samsung Gear Sport

Casual Listener

I wonder who changed it to solved as it is NOT solved for sure!

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Re: offline not working with Samsung Gear Sport

Casual Listener
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Re: offline not working with Samsung Gear Sport

Newbie

 and you reboot the watch and you start again...

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