play counts not updating

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play counts not updating

derricklongway
Newbie

for the past week, spotify has not updated ANY play counts.  i've seen it on several artists.  and i did some testing by playing a few tracks a dozen times or so and still no updates.  any idea when this will be fixed?

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Solution!

fixed

Snozberry
Regular
40 Replies
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Re: play counts not updating

atom1989
Community Legend

Hello @derricklongway thanks for your post.

 

I escalated this problem to staff. They will reply as soon as possible.

If my post helped you to fix your problem, please press "Accept as Solution" button.
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Re: play counts not updating

Pete
Roadie

Hey @derricklongway

 

Play counts update periodically and not normally instantaneously. We'll definitely pass on your comments to the relevant team regarding the issue you're experiencing however.

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Re: play counts not updating

atom1989
Community Legend
Play counts just updated!
If my post helped you to fix your problem, please press "Accept as Solution" button.
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Re: play counts not updating

IPCara
Regular
The play counts for an artist I listen to regularly haven't updated since early April 2015.
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Re: play counts not updating

IPCara
Regular
I have an album where the play counts haven't changed in over 6 months, and I know I have played songs from the album hundreds of times.
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Re: play counts not updating

user-removed
Not applicable
I am having the same problem. Two days and the play counts haven't moved. Do I need to flag this with Spotify or will it fix itself in the next few days?
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Re: play counts not updating

IPCara
Regular
Flag it. Hasn't been fixed since April.
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Re: play counts not updating

IPCara
Regular
Flag it. Hasn't been fixed since April.
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Re: play counts not updating

user-removed
Not applicable
Thank you, I will. I'll let you know if I hear back as to what the cause could be.
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