sync is extremely slow on my Nokia Lumia 930

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sync is extremely slow on my Nokia Lumia 930

Fluffy2k14
Casual Listener

Hello,

 

I've upgraded my Spotify account today to a premium with offline-sync function.
Now my problem is, that it takes nearly 2 hours to syncronise one single track on my Nokia Lumia 930 with Windowsphone 8.1.

 

Connection is Wifi (fully connected with a very good signal) and my Internet speed is roundabout 11 MB/s so it shouldn't take longer than 1 second per song, shouldn't it?

 

Please help me ;(

3 Replies

Re: sync is extremely slow on my Nokia Lumia 930

Peter__
Community Legend
Nah, shouldn't take more than a few seconds per song max. Are you saving onto an SD card or the phones internal storage?

Peter
Spotify Community Mentor and Troubleshooter

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Re: sync is extremely slow on my Nokia Lumia 930

Fluffy2k14
Casual Listener

The Lumia 930 doesn't have an external storage device. So I save them onto the internal storage.

 

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Re: sync is extremely slow on my Nokia Lumia 930

MichaelW
Community Legend

Hi there, sorry for the late reply. 

Have you already fixed this problem?  If not, have you already tried to reinstall Spotify?

You may try to fix it by reinstalling Spotify. To do that, please follow the steps in the link below:
https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify

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