wont disconnect from facebook

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wont disconnect from facebook

helenevolgsten
Newbie

Hi, 

My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as though no account is connected. I have tried connecting to my own facebook instead but it doesn't work. What do I do to disconnect? 

Thanks!

1 Reply

Re: wont disconnect from facebook

kbrooksc
Community Legend

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!



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