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Premium subscribers that joined before our partnership with Facebook can log into Sonos with their unique username and password.
However, users that login with their Facebook details will need to retrieve a username and create a device password.
With this username (a series of digits) and password, Facebook users can login to their partner devices (Sonos, Squeezebox, Onkyo, WD, Boxee Box or TiVo system).
Solved! Go to Solution.
Hi tdirks- We've forwarded your query to the customer service department. A member of our support team will be in touch shortly--we just need to confirm some personal details in order set you up with a password.
If you think you're also experiencing this issue, please get in touch via the contact form.
i am having the same issue - driving me crazy
please do the same for me
1231319584
Yes, sorted
Thankyou
Sam
I am having the same problem as the rest of the folks in this thread. Trying to get password info so I can sign in and use on Sonos.
No email to be found from Spotify.
My email is jonnytino at aol
Please help. Thanks
Jonny
I have the same issue. I have been waiting 4 days for the device password email.
I opend a support ticket: reference number enquiry: 475726
Please address my issue as well.
dpreilan - I'll be in touch!
Thanks Richard. I got email and now working!!!
I also am not getting an email at my @aol.com address. Ticket is 483816 username is 128348600 please help..
I recently attempted to get my mpbile password and have yet to receive an email after a couple of weeks. The online system doesn't seem to work as expected. Can I be sent the login ID and password manually? I purchased the premium package befcause I bought a sonos system. If I can't connect the two I will just drop my subscription.
Not to worry, joeylevi41 - I'll be in touch to help you out.
Hi GeorgeMay - I'm sorry to hear you've had some trouble setting your password.
We can sort this out for you quite easily. I've just sent you a direct email asking to confirm a few details. Thanks!
Hi I am having the same issue. Could someone please look into it?
id #1231798348
Dear,
I have the same problem as well.
I cannot get a password for my sonos.
All i get is the message:
An email featuring your device username and a link to set your password has been sent to ...@....com
My device username is: 119414779
Can somebody help me??
thx
G
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