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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 893 Views
  • 7 replies
  • 2 likes
  • Other
  • 893 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17306 Views
  • 8 replies
  • 1 likes
  • Other
  • 17306 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify free with DTS play Fi

I have a DTS play Fi speaker which fails to connect to WiFi. I have a Spotify Free for a month. The failure message says 'subscribe to Premium ' . I. Can only connect via Bluetooth. Can you confirm if I am correct, or is there a method that will allo...

  • Visitor
  • I have a DTS play Fi speaker which fails to connect to WiFi. I have a Spotify Free for a month. The failure message says 'subscribe to Premium ' . I. Can only connect via Bluetooth. Can you confirm i...
  • OscarDC
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocking

Hi, my friend and I accidentally blocked each other at the same time and now cannot unblock each other as we aren’t able to see each others accounts to do so. Is there a solution to this?

  • Visitor
  • Hi, my friend and I accidentally blocked each other at the same time and now cannot unblock each other as we aren’t able to see each others accounts to do so. Is there a solution to this? 
  • fqrlnish
  • Casual Listener
  • 348 Views
  • 5 replies
  • 0 likes
  • 348 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Pourquoi est ce que j'ai de la pub alors que j'ai un abonnement premium?

J'ai les pubis qui s'enclencher quand j'écoute des podcast ce qui n'était pas le cas avant. jai6un abonnement premium (tjr en cours j'ai verifié)

  • Visitor
  • J'ai les pubis qui s'enclencher quand j'écoute des podcast ce qui n'était pas le cas avant. jai6un abonnement premium (tjr en cours j'ai verifié)
  • Grybou
  • Visitor
  • 10724 Views
  • 25 replies
  • 5 likes
  • 10724 Views
  • 25 replies
  • 5 likes

Superuser Contribution Why can’t I connect my Spotify to a website?

I’ve been trying to connect Spotify to a website, I agree to the terms and an error page keeps popping up, telling me to go to the help area. I have a premium account and payments are up to date.

  • Casual Listener
  • I’ve been trying to connect Spotify to a website, I agree to the terms and an error page keeps popping up, telling me to go to the help area. I have a premium account and payments are up to date.
  • Joan
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution On tracks with multiple artists, I should be able to click on any of the artists name

On tracks with multiple artists, I can't click on the secondary artists name.It still takes me to the main artist.Like for Eastside by Benny Blanco, Halsey and Khalid, there is no way to visit Halsey or Khalid's artist page, only Benny Blanco's.I can...

  • Regular
  • On tracks with multiple artists, I can't click on the secondary artists name.It still takes me to the main artist.Like for Eastside by Benny Blanco, Halsey and Khalid, there is no way to visit Halsey...
  • Ivelina
  • Moderator
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

Superuser Contribution AI Djay not acknowledging me by name

Hello! I love this AI DJay feature. I have been using itsinceits release, and it was really cool! AI has honestly come so far since GPT'sdiscovery.I had a concern... My DJay won't recognize me by name, but it calls my sister by name as well. Is there...

  • Newbie
  • Hello!  I love this AI DJay feature. I have been using itsinceits release, and it was really cool! AI has honestly come so far since GPT'sdiscovery. I had a concern... My DJay won't recogn...
  • Ivelina
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • music
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist radio is shuffled even when shuffle is turned off

PlanPremiumCountryEuropeDeviceSamsung Galaxy S9, Windows Desktop appOperating SystemWindows 10 My Question or Issue Even when shuffle is disabled, the artist radio plays in a shuffled order. What's strange is that when I start it again from the first...

spotify-shuffle.gif
  • Roadie
  • Plan Premium Country Europe Device Samsung Galaxy S9, Windows Desktop app Operating System Windows 10   My Question or Issue   Even when shuffle is disabled, the artist radio pla...
  • Yordan
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • Other
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keine Musik

Titell werden nur angespielt dann pausiert oder übersprungen alles ohne ton Sowohl über android und Apple Ansonsten laufen 4k videos ohne Probleme. Am Internet liegt es nicht.

  • Visitor
  • Titell werden nur angespielt dann pausiert oder übersprungen alles ohne ton Sowohl über android und Apple Ansonsten laufen 4k videos ohne Probleme. Am Internet liegt es nicht.
  • Maria
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue about the Spotify Community Website

PlanFreeCountryUSADeviceSAMSUNG Galaxy S24Operating SystemONEUI 6.1, ANDROID 14 My Question or IssueWhenever I try to use the "SUGGEST AN IDEA" section of the Spotify Community Website, I always get this Error Message:

  • Roadie
  • Plan Free Country USA Device SAMSUNG Galaxy S24 Operating System ONEUI 6.1, ANDROID 14   My Question or Issue Whenever I try to use the "SUGGEST AN IDEA" section of the Spotify Communi...
  • Yordan
  • Moderator
  • 123 Views
  • 3 replies
  • 0 likes
  • Other
  • 123 Views
  • 3 replies
  • 0 likes

Superuser Contribution Xbox playback stutters

PlanPremiumCountryUSADeviceXbox Series X My Question or IssueI've been using Spotify on my Xbox Series X for a year now, and it always stutters exactly once for almost a second near the last half a minute of every song. I've tried reinstalling it, bu...

  • Regular
  • Plan Premium Country USA Device Xbox Series X   My Question or Issue I've been using Spotify on my Xbox Series X for a year now, and it always stutters exactly once for almost a second n...
  • Cmtan24
  • Visitor
  • 8789 Views
  • 29 replies
  • 1 likes
  • Other
  • 8789 Views
  • 29 replies
  • 1 likes

Superuser Contribution The songs in the playlist is not played

PlanFreeCountrySwitzerlandDeviceAll deviceOperating SystemAll My Question or IssueI go to this playlist: https://open.spotify.com/playlist/4DRMdH0ChGoLjpUy5u2ytGBut when i try to listen it by pressing the green play button another random stufff is pl...

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  • Casual Listener
  • Plan Free Country Switzerland Device All device Operating System All   My Question or Issue I go to this playlist:  https://open.spotify.com/playlist/4DRMdH0ChGoLjpUy5u2ytG ...
  • AlejaR
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • Connect
    music
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding an artist "team" to Spotify for Artists

I have a new release (classical) on Spotify. The artist goes up to 1989 and has no social media account. How am I meant to add this artist into my label roster ?

  • Visitor
  • I have a new release (classical) on Spotify. The artist goes up to 1989 and has no social media account. How am I meant to add this artist into my label roster ?
  • Eni
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Spotify Wearables & Other Product Feature Requests

As a daily user of Spotify, Pandora, Sound Cloud, and YouTube I would like to see the following items added to the product backlog at Spotify. I sat down to type out a few software features suggestions today for you guys and just kept adding to it. O...

  • Visitor
  • ...o the “Recently Played” menu Easier access to (less clicks) playlists, shared playlists, public playlists More intuitive radio UI   Marketing: Premium logos (like LinkedIn Premium l...
  • Ancomp
  • Regular
  • 2031 Views
  • 4 replies
  • 16 likes
  • Other
  • 2031 Views
  • 4 replies
  • 16 likes

Superuser Contribution Collaborator cannot add songs to playlist

PlanPremiumCountryUSDeviceDell Vostro 3400/Samsung Galaxy S10eOperating SystemLinux Mint 21.1/Android 12 My Question or IssueI am trying to create a collaborative playlist with a friend.I have tried copying the collaborator link from both my laptop (...

  • Casual Listener
  • Plan Premium Country US Device Dell Vostro 3400/Samsung Galaxy S10e Operating System Linux Mint 21.1/Android 12   My Question or Issue I am trying to create a collaborative playlist wi...
  • MihailY
  • Moderator
  • 152 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 152 Views
  • 3 replies
  • 0 likes

Superuser Contribution Massive space between lyrics when shared

Recently whenever i share lyrics on an Android device the space between lines in the lyrics is bigger than before and it takes too much space in the screen. I know this is a temporary feature but i hope this does not go to the final version of the ap...

  • Casual Listener
  • Recently whenever i share lyrics on an Android device the space between lines in the lyrics is bigger than before and it takes too much space in the screen. I know this is a temporary feature but i h...
  • anoceansoul
  • Casual Listener
  • 5572 Views
  • 43 replies
  • 13 likes
  • 5572 Views
  • 43 replies
  • 13 likes

Search ikon

Can you add a searh ikon in your own playlist so that you can find a song or an artist in your personal playlist

  • Visitor
  • Can you add a searh ikon in your own playlist so that you can find a song or an artist in your personal playlist 
  • OscarDC
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts not working.

PlanPremiumCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueI really like listening to podcasts. But when I use the sleep timer, after I wake up, I can't play or listen to that specific...

  • Visitor
  • Plan Premium Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue I really like listening to podcasts. But when I u...
  • OscarDC
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • Other
  • 88 Views
  • 1 replies
  • 0 likes