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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 894 Views
  • 7 replies
  • 2 likes
  • Other
  • 894 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17306 Views
  • 8 replies
  • 1 likes
  • Other
  • 17306 Views
  • 8 replies
  • 1 likes

Superuser Contribution Russian words when English is selected

Hi, Selected language was English all the time however few weeks ago it started to use russian words instead! Liked songs, mixes, etc. why did it happen and how can I fix it?PlanPremiumCountryLithuaniaDeviceiPhone 13 proOperating SystemiOS 16.5

  • Casual Listener
  • Hi,  Selected language was English all the time however few weeks ago it started to use russian words instead! Liked songs, mixes, etc.  why did it happen and how can I fix it? Plan Pre...
  • 8ry5xlt0y83oqprqsi1r
  • Visitor
  • 355 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 355 Views
  • 4 replies
  • 0 likes

Superuser Contribution When I choose an option in picture-in-picture it slows down my podcast.

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS version 16.6Spotify version8.8.60.501 My Question or IssueI play my podcasts at 1.5 speed. Whenever I leave the app and it goes to picture-in-picture, if I take an action from there, it slows do...

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Operating System iOS version 16.6 Spotify version 8.8.60.501   My Question or Issue I play my podcasts at 1.5 speed. Whenever I leave the ap...
  • Susan_GP
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • Other
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast not playing

PlanPremiumCountryIreland DeviceiPhone SE 2nd generation Operating System(iOS 16 ) My Question or IssueWhen I try to play a podcast it dosent play. I click on the play button on any podcast I can see that I have clicked on the play button but it does...

  • Visitor
  •   Plan Premium Country Ireland  Device iPhone SE 2nd generation  Operating System (iOS 16 )   My Question or Issue When  I try to play a podcast it dosent  pl...
  • Lyubka
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • Other
  • 133 Views
  • 1 replies
  • 0 likes

Spotify won’t work on home wifi on firestick

PlanPremiumCountryUKDeviceFirestickOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify will load in my firestick but won’t play anything - either just holds or skips songs very quickly. 3-4 secs plays with no volume th...

  • Newbie
  • Plan Premium Country UK Device Firestick Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify will load in my firestick but won’t play anything ...
  • 129 Views
  • 0 replies
  • 0 likes
  • Other
  • 129 Views
  • 0 replies
  • 0 likes

Superuser Contribution My podcast stats are not updating

PlanPremiumCountry: Uruguay DeviceAllOperating SystemAll My Question or IssueStats for Coqueto Escenario podcast (https://open.spotify.com/show/3RY42PichUh8GrCTMa5Kbc?si=4c9e0faee85446ac) in Spotify for Podcasters are not updating since some days ago...

  • Newbie
  • Plan Premium Country: Uruguay   Device All Operating System All   My Question or Issue Stats for Coqueto Escenario podcast (https://open.spotify.com/show/3RY42PichUh8GrCTMa5Kbc?si...
  • Lyubka
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • Other
  • 212 Views
  • 1 replies
  • 0 likes

Re: Quiero reportar un error en la letra de una cancion

Hola buenas me gustaria reportar un error de la cancion "Soy un buen tipo" de Beny JR.El fallo es que en la parte que dice "Oye, esta tu amigo delante tuyo y nunca dijiste nada" en realidad dice "Oye, insulte a tu amigo delante tuyo y nunca dijiste n...

  • Visitor
  • Hola buenas me gustaria reportar un error de la cancion "Soy un buen tipo" de Beny JR. El fallo es que en la parte que dice "Oye, esta tu amigo delante tuyo y nunca dijiste nada" en realidad dice "O...
  • Lyubka
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Bug] Music Playback Speed Inheriting Podcast Playback Speed

Recently got the update that finally lets you set the playback speed for podcasts on the web player but the problem is the button for that goes away when a podcast ends and the song in my queue after that begins so my songs start playing at the speed...

  • Music Fan
  • Recently got the update that finally lets you set the playback speed for podcasts on the web player but the problem is the button for that goes away when a podcast ends and the song in my queue after...
  • MihailY
  • Moderator
  • 342 Views
  • 4 replies
  • 0 likes
  • 342 Views
  • 4 replies
  • 0 likes

Superuser Contribution video wont play

video wont play on my phone. i have all the settings set proper to allow video. i have cleared the app cache and logged out and signed back in. this used to fix it. i have the pixel 7 pro.

  • Visitor
  • video wont play on my phone. i have all the settings set proper to allow video. i have cleared the app cache and logged out and signed back in. this used to fix it. i have the pixel 7 pro.
  • Dian
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tesla app New Episode playlist?

PlanFree/PremiumCountry DeviceTesla Model 3 Operating SystemTesla My Question or Issue On the Tesla interface, is there any way to show all podcasts episode in date release order like the new Episodes playlist on mobile devices. It’s nuts not to be a...

  • Casual Listener
  • Plan Free/Premium Country   Device Tesla Model 3  Operating System Tesla   My Question or Issue   On the Tesla interface, is there any way to show all podcasts episode ...
  • rp209
  • Casual Listener
  • 999 Views
  • 3 replies
  • 4 likes
  • Other
  • 999 Views
  • 3 replies
  • 4 likes

Superuser Contribution Video support for Apple TV

I subscribed to Spotify specifically for Joe Rogan’s podcast. I like to actually WATCH a lot of the episodes, and you don’t allow me to watch the videos on my Apple TV. I don’t want to be restricted to watching on my phone. If that’s going to be the ...

  • Casual Listener
  • I subscribed to Spotify specifically for Joe Rogan’s podcast. I like to actually WATCH a lot of the episodes, and you don’t allow me to watch the videos on my Apple TV. I don’t want to be restricted ...
  • okEric
  • Music Fan
  • 3189 Views
  • 9 replies
  • 27 likes
  • 3189 Views
  • 9 replies
  • 27 likes

Solved!! Spotify app for Logitech UE Smart Radio

Since a couple of week the Spotify app has disapear from my Logitech UE Smart Radio. And I can't find the app anymore in the App Galery on MySqueezebox website. Do someone know how to get the app again on my Smart Radio?

  • Casual Listener
  • Since a couple of week the Spotify app has disapear from my Logitech UE Smart Radio. And I can't find the app anymore in the App Galery on MySqueezebox website.    Do someone know how to ...
  • FrederikSchack
  • Visitor
  • 22002 Views
  • 35 replies
  • 7 likes
  • Logitech
  • 22002 Views
  • 35 replies
  • 7 likes

Superuser Contribution Spotify Premium Duo

I have Spotify Premium Duo (I am the plan manager, and my wife is a plan member). My kids have an Amazon Echo which is linked to our Spotify. When the kids play music from Spotify on their Alexa, it kicks me out of my account. My wife is home with th...

  • Visitor
  • I have Spotify Premium Duo (I am the plan manager, and my wife is a plan member).  My kids have an Amazon Echo which is linked to our Spotify.  When the kids play music from Spotify on thei...
  • Alex
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Other
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bath & Body Parts Podcast Glitch

PlanPremiumCountryUS DeviceSamsung S21 & iPhone 14 PlusOperating SystemiOS & Android My Question or IssueBath & Body Parts podcast is glitched. On both my phone (Samsung S21) and my mom's phone (iPhone 14 Plus) specific episodes will play either noth...

  • Newbie
  •   Plan Premium Country US   Device Samsung S21 & iPhone 14 Plus Operating System iOS & Android   My Question or Issue Bath & Body Parts podcast is glitched. On ...
  • Joan
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 121 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Repost of topic sins i closed it befor it got solved

PlanFreeCountryDenmarkDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssuePodcast whont loade sayes "try again later"I can searce and find podcasts just not play them. Musik works fine.Musik is all good and video podcasts dont wo...

Screenshot_20230813-152833_Spotify.jpg
  • Regular
  • Plan Free Country Denmark Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue Podcast whont loade sayes "try again later" I can searce and find podcasts jus...
  • Susan_GP
  • Moderator
  • 185 Views
  • 3 replies
  • 0 likes
  • Other
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Web Player] Can't play recommended songs

I can't play recommended songs under any playlist. I can play songs in playlists and ones I search for. This happens on Firefox and Microsoft Edge. I've tried clearing the cache and cookies, logging in and out, opening a new tab, creating a new playl...

  • Visitor
  • I can't play recommended songs under any playlist. I can play songs in playlists and ones I search for. This happens on Firefox and Microsoft Edge. I've tried clearing the cache and cookies, logging ...
  • oozzyr0fwghmozga6sgg
  • Visitor
  • 3496 Views
  • 24 replies
  • 8 likes
  • Other
  • 3496 Views
  • 24 replies
  • 8 likes

Tunecore reuploaded track NOT updated

Hi, i have re-uploaded a track on Tunecore. They said it would take 1-2 weeks to see the updated track on spotify. More than a month has passed and nothing has changed. What should I do? Please help!

  • Newbie
  • Hi, i have re-uploaded a track on Tunecore. They said it would take 1-2 weeks to see the updated track on spotify. More than a month has passed and nothing has changed. What should I do? &nbsp...
  • Dj_Ugo
  • Visitor
  • 295 Views
  • 2 replies
  • 0 likes
  • Other
  • 295 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Podcast whont loade

PlanFreeCountryDenmarkDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssuePodcast whont loade sayes "try again later"I can searce and find podcasts just not play them. Musik works fine.

  • Regular
  • Plan Free Country Denmark Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue Podcast whont loade sayes "try again later" I can searce and find podcasts jus...
  • Eni
  • Moderator
  • 278 Views
  • 5 replies
  • 0 likes
  • Other
  • 278 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Connect] Bug report: Music played on Sonos doesn't show up in /me/player/recently-played

All the music I play on my Sonos speakers doesn't show up when I query the /me/player/recently-played API. It also doesn't show to my friends in the "Friend Activity" feed. This happens even if I start playing from Spotify and I use the "Connect to a...

  • Regular
  • All the music I play on my Sonos speakers doesn't show up when I query the  /me/player/recently-played API. It also doesn't show to my friends in the "Friend Activity" feed.   This h...
  • elvaka
  • Regular
  • 521 Views
  • 4 replies
  • 0 likes
  • Connect
  • 521 Views
  • 4 replies
  • 0 likes

Superuser Contribution unable to open web player

upstream connect error or disconnect/reset before headers. reset reason: overflowPlanPremiumCountryGermanyDeviceLenovo LaptopOperating SystemWin10My Question or Issueam periodically unable to connect to webplayer

  • Casual Listener
  • upstream connect error or disconnect/reset before headers. reset reason: overflow Plan Premium Country Germany Device Lenovo Laptop Operating System Win10 My Question or Issue am periodical...
  • J4N4N1
  • Visitor
  • 2202 Views
  • 4 replies
  • 1 likes
  • WebPlayer
  • 2202 Views
  • 4 replies
  • 1 likes