link error with Amazon Echo

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link error with Amazon Echo

Music Lover
‎2016-09-29 04:15 PM

Just set up Amazon Echo and upgraded Spotify to Premium.  All running well via Sonos.

However, Amazon and Echo will not link and just says "an error ocurred while attempting to link Alexa with external provider"

Any help happily accepted?

Thanks

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Accepted Solutions
6 people liked this

Re: link error with Amazon Echo

Music Lover
‎2016-09-30 08:21 AM
I’ve resolved this now by using a PC (not Mac) and going through the linking process via http://layla.amazon.co.uk

Don’t know why, but this worked after the 2nd try.

6 people liked this

Re: link error with Amazon Echo

Music Lover
‎2017-03-04 12:40 PM

None of the above solutions worked for me. UNlinked and re-linked through a variety of browsers tens of times. Did a lot of research online and the fix on this reddit post from Jay7962 was the only thing that worked: https://www.reddit.com/r/amazonecho/comments/5h9ptf/echo_dot_not_playing_spotify/

Basically, the problem seems to be with Spotify. Say 'Alexa Spotify Connect' and then she will tell you to choose the Echo Dot using Spotify Connect within the Spotify app. I then logged in on the desktop version and did exactly that. All working now!

11 people liked this

Re: link error with Amazon Echo

Music Lover
‎2017-03-21 11:18 PM

hi had same problem you need to go to amazon -> your account --> digital content --> manage content and devices--> then youll see settings and you need to change the country to us 

36 Replies

Re: link error with Amazon Echo

Concert Regular
‎2016-09-29 06:59 PM

I am also having this issue.

I have a UK Echo which trying to connect to my Spotify family account.

This account has several users on it (not sure if related)

I see the same error.

1 person liked this

Re: link error with Amazon Echo

Music Fan
‎2016-09-29 10:34 PM
I am also getting the same problem, unable to link my Spotify account with alexa

Re: link error with Amazon Echo

Music Lover
‎2016-09-30 06:14 AM

I am having exactly the same issue. UK accounts - works fine through Sonos

1 person liked this

Re: link error with Amazon Echo

Music Lover
‎2016-09-30 06:24 AM

Fixed.

 

I was an early adopter to Spotify, not sure if this had something to do with it. HOpefully this helps someone else...

 

I logged into my Spotify profile online and went to look at my details. Two things:

1. My email was displaying as my username

2. My postcode was out of date (suspect this is a red herring)

 

I updated my email address to not be my Spotify username (user data migration gone awry at some point??) and actually be my email address and updated my password while I was there.

 

I went back into Alexa app and into the Spotify setup in there. I clicked on "not me" so as to start the linking process again and then logged in. I clicked OKAY and, for the first time ever, IT WORKED.

 

Hope this helps others

6 people liked this

Re: link error with Amazon Echo

Music Lover
‎2016-09-30 08:21 AM
I’ve resolved this now by using a PC (not Mac) and going through the linking process via http://layla.amazon.co.uk

Don’t know why, but this worked after the 2nd try.

Highlighted

Re: link error with Amazon Echo

Concert Regular
‎2016-09-30 08:31 AM

Thanks all for your suggested solutions - much appreciated.

using the direct layla.amazon.co.uk instead of via app worked for me too

Re: link error with Amazon Echo

Music Lover
‎2016-12-31 04:43 PM

I also had this problem, doing it via the app and via Chrome on OSX was still causing issues.

 

To fix it I loaded up firefox, went to https://layla.amazon.co.uk, logged in, then Music & Books (rather than Settings) and linked from there.

 

Not sure if it was the fresh browser or the different link that fixed it, but at least it works :)

Re: link error with Amazon Echo

Music Fan
‎2017-02-27 11:04 AM

I tried via my iphone - didn't work.

Via Chrome on my mac - didn't work. 

Via Firefox on my mac - didn't work.

 

I then logged in to Spotify and noticed that Alex was one of the connected apps. I revoked access. I then went back in via Chrome to try again and it failed. Yet in Spotify, Alexa was there again as an app. I revoked access again and tried via Firefox. 

 

It worked that time! 

6 people liked this

Re: link error with Amazon Echo

Music Lover
‎2017-03-04 12:40 PM

None of the above solutions worked for me. UNlinked and re-linked through a variety of browsers tens of times. Did a lot of research online and the fix on this reddit post from Jay7962 was the only thing that worked: https://www.reddit.com/r/amazonecho/comments/5h9ptf/echo_dot_not_playing_spotify/

Basically, the problem seems to be with Spotify. Say 'Alexa Spotify Connect' and then she will tell you to choose the Echo Dot using Spotify Connect within the Spotify app. I then logged in on the desktop version and did exactly that. All working now!

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