Albums Disappear in Web Player

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Albums Disappear in Web Player

pyjamal1ama
Music Fan

I have noticed that when I select an album/single/compilation etc. from an artist's page, that it disappears after I click on it and return to that artist's page. I can still find the albums by searching or in my library, but this is really odd and annoying.

1 ACCEPTED SOLUTION
Solution!

Melody
Community Manager
Community Manager

Hey folks,

 

The tech team have been working hard backstage.

 

We appreciate the recent comments confirming that things seem to be up and running again.

If you are still experiencing this, we'd recommend making sure your device and operating system are up-to-date, as well as giving your Spotify and browser a refresh 🙂

If you have any further questions, make sure to create a new thread in the relevant help board here.

/M

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36 Replies

Huothar
Roadie

Opera user here. Same problem on 2020.

IIWhiteFangII
Casual Listener

Problem is now fixed for me!

josephkane95
Casual Listener

Can also confirm it is now fixed for me. Good jobs spotify and thank you to whatever dev fixed this:)

Solution!

Melody
Community Manager
Community Manager

Hey folks,

 

The tech team have been working hard backstage.

 

We appreciate the recent comments confirming that things seem to be up and running again.

If you are still experiencing this, we'd recommend making sure your device and operating system are up-to-date, as well as giving your Spotify and browser a refresh 🙂

If you have any further questions, make sure to create a new thread in the relevant help board here.

/M

View solution in original post

yossilevanon
Regular

Although Spotify corrected this issue a couple of weeks ago I was amazed that it still occurs on the "APPEARS ON" section of artists pages who take part in a compilation album or other artist's album .

Please check for example in The Hollies page under this section.

https://open.spotify.com/artist/6waa8mKu91GjzD4NlONlNJ

m3lonfarm3r
Newbie

Same here. "Appears on" links disappear in web player once clicked an then back navigate to artist page...

imToad
Casual Listener
Issue has now stopped for me. Thank you Spotify team!

Trailjumper
Newbie

Also happening to me. Chrombook user, using Chrome web browser obviously. Albums eliminate after you click on them and exist out. You can do it to every album within an artist, and then you have albums showing and can't listen them. 

yossilevanon
Regular
  • It's not only albums that disapper but singles & EP's as well.
  • The fact that Sptify stil haven'r solved this issue is not in theit favor; this is a major crisis for all web browser users Chrome & Firefox.
  • A lot of artists/labels/other content owners are probably losing money, does anyone really care?

Sebasty
Rock Star 18
Rock Star 18

Hey @yossilevanon and others

 

 

Spotify is aware of this issue and the team is looking into fixing it. It may take a little while. 🙂

 

All the albums and singles that disappeared are still searchable; the content that went missing should return by refreshing the page.

 

Hopefully there's a fix for it soon!

SebastyRock Star 18
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Note: I'm not a Spotify employee.

omardlt1
Casual Listener

Is anyone else having an issue with the web player? I log in, click on an artist's name which takes me to their profile page where there's a list of their albums, singles, etc. I click on one to see the collection of songs and then if I either push the "back" button or click again on the artist name to take me back to their profile page, the item I clicked on no longer appears in the list, its just gone. It shows up on the recently played items, but not on the artist page.

Jack
Roadie

Hi all,

 

Thanks for all your recent reports of this happening.

 

Just so you know, the right team's currently aware of this. We don't have an exact timeline for a fix just yet, but be sure to do the following in the meantime:

 

  • Check your browsers for updates
  • Try using the web player in an incognito window
  • Check your desktop device for a software update

We'll let you know of any other developments as they come in.

 

Thanks!

 

yossilevanon
Regular

JackS suggestion of opening Spotify on an Incognito window doesn't help...

pizzabunzzz
Newbie

I've been having an issue recently where when I click on an album to veiw it, then go back to the artist page to view other albums, singles, ect., the album I had just been viewing disappears. 

I know it's not that the artist has removed the album because I have some of the songs saved on a playlist and if I click on the song it will take me the album. But when I try and view an artists albums from their artist page, it will not show the ones that I've clicked on. It's like they become hidden after being viewed. Is there a way to turn this off?


I'm using Spotify in Chrome on a Windows desktop. I tried it from Firefox and it's doing it there too. 

ordnance1213
Newbie

I've been noticing that same issue.   I clear the cookies and cache to restore that functionality on the site, but it reoccurs and I have yet to resolve it fully on my end.  Looking for a solution from Spotify.

iwanttopostabug
Newbie

Spotify Web Player

Firefox Quantum 59.0.1 (64-bit)

 

1.- Enter to a singer.

2.- Enter to an album/single

3.- Go back

4.- Album/single has disappeared

 

I have attached a .gif reproducing it.

spotify_single_disappear.gif

kmbird
Newbie

I am having the same issue, albums disappear from the artist's page after clicking on it, but if you specifically search for the album it is still on Spotify just not on the artist's page.  Issue just started for me on 03/19/18.  Is a fix for this bug coming soon? 

 

I was looking through these boards and it looks like a similar issue occured in 2013.

ehez
Newbie

Just noticed it today and it is terrible.

lazyfox13
Regular

I'm likewise experiencing this bug. I'm using Firefox 58.0.1 on Windows 7. Glad to hear that this isn't a new "feature" like this UI update was a year or two ago.

7744
Newbie

Hi,

 

Lately I've noticed a strange behavior in the Web Player:

 

Go to any artist, select an album, view the track listing.

Go back to the Artist Page.

That specific album no longer appears in their Album List.

You can still search for said album, but it can be pretty annoying...

 

Hope this helps...

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