I have a sonos with alexa voice built into it (Sonos One). I have spotify set up through the sonos app but when going through the amazon alexa app, it gives me app support unavailable. I am a student premium user and would love to figure out how to resolve this issue.
Alexa App Support-
If you are facing trouble with Alexa app then you can contact Amazon Alexa Support Team @ any time for free resolutions.
This was working for me, but as of two weeks ago, I have the same problem. I spent about 30 minutes with support, and no resolution.
I have Spotify Premium with Amazon music as my default service. Sonos one is a skill that's enabled. One of my Sonos groups is named "Downstairs".
Here's what does and doesn't work:
"Alexa - play song on Spotify" - YES (plays Spotify on Echo device)
"Alexa - play song Downstairs" - YES (plays Amazon music on Sonos)
"Alexa - play song on Spotify Downstairs" - NO ("Sorry, something went wrong")
If I set Spotify as the default music service:
"Alexa - play song" - YES (plays Spotify on Echo device)
"Alexa - play song Downstairs" - NO ("Sorry, something went wrong")
However, if I play a song from the Spotify app to Downstairs, that works fine.
Sonos controllers have latest updates applied. I've tried disabling/enabling Sonos skill. I've unlinked/linked Spotify.
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