Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I am an artist who has been regularly releasing music, tirelessly promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason last night I got an email saying โ Spotify has detected suspicious activityโ. It should be noted that I have around 11,000 monthly listeners of which I built up tirelessly. I have never bought into any streaming services to artificially boost my streams at all as this is breaking terms of service which I agreed to when signing up. I didnโt receive any prior notice or information about anything, Spotify has just up and removed all my tracks! I need them reinstated as I have not broken any rules that I agreed to when signing up. I will send whatever documents necessary to prove I have not bought into anything suspicious (bank statements/PayPal statements etc) I have sent Spotify support an email regarding this but havenโt gotten any response. I need immediate assistance because all my hard work is gone and my mental health is suffering.
If they delete youre music because of streaming fraud, the possibilities are near 0 that they will come online again. Which distributor you yoused for youre Release? Came the Email direct from Spotify or from youre distributor?
to be fair, if it isnt his fault
It came from my distributor although I have never bought into any services? I literally have proof I will show my statements over the past year.
Hmm that's interesting. I am using DistroKid, which is paid annually fee. They sent the message on behalf of spotify actually. So apparently Spotify themselved detected it and my distributor only relayed the information? I'm hoping a support staff member can help out with this.
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ