Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Canada
Device
Samsung galaxy A5
Operating System
Android version 8.0.0
My Question or Issue
I have a spotify account and got an amazon echo dot for christmas and my account in the alexa app says it is linked and is the main music app but when i ask alexa to play spotify she says: "your spotify account doesnt support streaming on this device" and when I try the link to devices in the app it doesnt work either.
Solved! Go to Solution.
Hey @Djt2019, help's here.
In order to use voice commands to control your music with Amazon Alexa, your Spotify accounts needs to be on Premium. It's possible that you have another account which is on Free that you've logged into.
We suggest that you log out from your app, and relink your account with Alexa, but this time make sure you're entering the correct details for your Premium account (double-check that you can use other Premium features when logging in such as downloading your music or ad-free listening):
If you're having trouble, you can see if you have other accounts with these steps.
Hope that helps!
Hey @Djt2019, help's here.
In order to use voice commands to control your music with Amazon Alexa, your Spotify accounts needs to be on Premium. It's possible that you have another account which is on Free that you've logged into.
We suggest that you log out from your app, and relink your account with Alexa, but this time make sure you're entering the correct details for your Premium account (double-check that you can use other Premium features when logging in such as downloading your music or ad-free listening):
If you're having trouble, you can see if you have other accounts with these steps.
Hope that helps!
Hey Jemi, thanks for the help!
I logged out and back in then made sure I was on the local wifi, asked alexa to "spotify connect" and then it appeared in my available devices finally. It is currently working.
Ok new update: I have it playing music and connected to my phone (I believe via the wifi link) but when I ask it to play a song eg: 11 blocks by wrabel. The echo dot says the same "your spotify account doesnt support streaming on this device" 🤔 and then continues playing music from the app. It shows im connected to "Daryn's echo dot" in the available devices but wont let me select/change song unless I use the app.
Hey @Djt2019.
Thanks for getting back to us, and sorry for the wait!
Just to confirm, is the issue that you aren't able to give the Echo Dot any commands, or is there more to it?
If it's the former, could you try unlinking/relinking your Echo Dot to Spotify again? If that doesn't work, then could you try doing it via this link? Make sure to do this in different browsers and/or in an incognito window.
Let us know how it goes 🙂 We'll be here if you need any further help.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…