Android Auto - Only 5 tracks in queue

[MickH74]

Plan

Premium

Country

Germany

Device

Google Pixel 3a

Operating System

(Android 12, latest patch)

My Question or Issue

When I continue to play a playlist via Android Auto, it only plays 5 tracks and then stops. The queue shows these 5 tracks only, even though there are plenty more in the playlist. The playlists are cached on my mobile phone and I tried different ones.

I have to go back to my library and start playing from there. Then it works fine. But when I disconnect Andoid Auto and later reconnect, the queue is back to 5 tracks only.

The attached screenshot shows the queue. In this case the playlist has 258 tracks.

I tried to delete the cache, but did not help. Any suggestions?

Best regards,

Mick

[OscarDC · Accepted solution]

Hey @MickH74,

Thank you for reaching out to the Community.

We appreciate the troubleshooting you've done so far, but to be sure that we're on the same page - did you use these steps for a clean reinstall? They are more thorough than a regular one. That way you can make sure the cache is not causing this issue.

If the issue persists, would you mind checking if this happens using a different device? This will give us a better look at the issue to help you further.

We'll be waiting for your response. 

[MickH74]

Hi @OscarDC,

I did a clean reinstall and it seems like the problem is fixed. Thanks a lot!

[MickH74]

After a few days working fine, the problem is back now.

Any suggestions?

[Kiril]

Hey @MickH74,

Thanks for keeping us in the loop here.

Sorry to hear that the issue has returned. Could we ask if this happens to playlists that are downloaded for offline listening on your device, or it happens to all others (while online) as well? If the reinstall helped for few days, then this could indeed be related to some cached-data troubles occurring in your mobile device. Another suggestion that we can think of is that If you're having any battery optimization or cache-clearing apps on your device, to exclude Spotify from their routines if possible, as they tend to cause issues especially with downloaded content.

If this doesn't help, we'd like to request a short video of the situation occurring at your end. This will be very helpful for our teams to try and replicate the issue. You can send a link to the video, or attach it using the Insert Video option in the post editor. 

Hope you find this useful. We'll be on the lookout for your reply.

[MickH74]

Thanks for your feedback. This happens to playlists downloaded for offline listening. I haven´t tried non-downloaded playlists, though.

Will try with Spotify excluded from batterie optimization and record a video if it doesn´t help.

[MickH74]

I have been trying to find out, when this is actually happening, but I
cannot figure it out.
I tried connecting/disconnection Android Auto. Then I thought it might
happen, when the phone goes to battery saving mode, but that isn´t it
either.
It seems to happen randomly. Sometimes the playlist stays intact for days
and sometimes the playlist is cut within a few hours.
I don´t know what to do. If someone has any suggestions, I will try. Until
then, I will simply start playing from the library every time.

[Dian]

Hey @MickH74,

Thanks for the reply and the troubleshooting you've already done.

It is important to check if Spotify is set as an exception in the battery/memory optimization settings on your device, because if not, this can lead to issues from time to time. The same goes for the Android Auto app.

Here are some steps for finding those settings, but they may vary between devices.

On the same note, is your device connected to a charger in the car or it runs on its battery?

Keep us posted,

Cheers!

[grathan]

Not OP, but similar problem. Usb connection for audio. Android auto and Spotify both set exempt from battery optimization. Offline mode trying to play large playlist 16gb or so, but forced to cringe as the same songs come on and forced to make adjustments to get back to large playlist. It seems to remember last song played, but then right into some imaginary queue that keeps playing small list of songs.

[happynerd1200]

Hi. I have the exact same problem as mikh78, have tried all the troubleshooting Spotify supports suggest without it helping, it works for some days then I have to log out and in again, this happens with both offline and downloaded playlists, so frustrated that I keeps thinking on stopping using Spotify. 

[Eni]

Hey there @happynerd1200, 

Thanks for getting in touch about this here in the Community. 

Could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps.

Also, could you let us know when you started noticing this behavior? Was it after an update? 

Keep us posted.

[happynerd1200]

Hi Eni. I have tried a clean reinstall, logged out of the account, I have checked that spotify isn't under battery saving mode, tried with downloaded and streaming playlists, and some more things I don't remember at the moment. The thing also is it doesn't seem like some of the support people on the chat understand what the problem is, and this also makes me angry and frustrated, cause this have been going on over years.

[AlejaR]

Hey there @happynerd1200,

Thanks for your reply.

We understand where you're coming from and we'll do our best to help you. Since you mentioned troubleshooting helps for a couple of days earlier, we think this could be related to some stored cache. In that sense, we'd like to gather some additional info:

• Do you connect your mobile device through Bluetooth/aux cable to a head unit? Or do you use Spotify directly on a car's dashboard head unit?
• If you connect your mobile device, please send us the make/model and OS along with the Spotify version you're running there. 
• Does this happen only when using the head unit?
• A video recording of this behavior would be awesome. You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

If you connect a mobile device to your head unit, you can try this:

• Setting Spotify as an exception on cache-clearing or task-killing apps. Take into account that these apps can affect the performance of the app.
• Excluding Spotify of any battery optimization settings. 

Keep us in the loop!

[happynerd1200]

I have a google pixle 8 pro phone, with the latest android update, and spotify with version 9.0.36.697.

I connect it with usb to the car entertainment screen via android auto.

This only happens on the head unit in my car, I tried with another phone, which runs android also, and it also happens with another phone.

I don't use any kind of excepction apps or killing apps.

Video of the screen in the car showing only one song in the playlist https://photos.app.goo.gl/MgZPxGShottKmXUE9

screenshot of the playlist playing https://drive.google.com/file/d/1GLDqtlWRWYJoQSQkzYCc1CTF58eurmIf/view?usp=drive_link

[AlejaR]

Hey there @happynerd1200,

Thanks for keeping us in the loop!

Unfortunately, we could not visualize the videos you kindly sent to us. Remember that you can attach the video in your next reply in mp4 format, or make sure the videos are set as public in both YouTube or Google Drive.

Now, we'd like to gather some additional info:

• As you mentioned that you connect your device through aux cable, would you mind checking if the same happens if you connect the phone through Bluetooth? 
• Does this happen when playing some specific content, such as a show, playlist or album? Or does this happen no matter what content you choose to play?
• Does this happen if you open a different account on the affected device? You can ask for the account of a relative or a friend to open it there and check.

Keep us in the loop!

[happynerd1200]

Thats is strange i copied the share link. Try this one then https://youtube.com/shorts/zoqXFfKf_ts

I use a usb cable to get android auto running, when I use bluetooth this doesn't happens at all, this happens to playlists I have made myself, it seems like, i tried playing a country playlist I found, and its not happening on that one. I tried your test account earlier last month, and it did not happen on that account.

[Dessi]

Hey @happynerd1200,

Thanks for the reply and the video!

We weren't able to reproduce this issue from our end and with all the troubleshooting steps you've tried so far and the fact that this works well with a test account and happens only with playlists made by you, this seems like an isolated issue with your setup. 

It's a bit of a big step to do, so it would be understandable if you don't want to proceed, but I'd recommend creating a new account since it might help with this. If you're okay with that, you can check out this guide on how to transfer your playlists, Liked Songs and everyone you follow to the new one. You can also cancel your current subscription, wait for it to expire and then re-subscribe on the new account. If everything works fine afterwards, you can close your old one.

The Community is here in case you have any other questions.

[happynerd1200]

Ok. I don't find my old account, have tried both of the ways in the guide you linked to.

[Susan_GP]

Hi there @happynerd1200,

Thanks for keeping in touch. 

So you created a new account and you don't have the same issue with that one? And are you having issues finding your original account? If that is the case, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you get the message that the password reset email was sent. You can also try logging in with the different log in options, like Facebook and Google.

If that's not what's happening, could give us a more detailed explanation of what you're doing.

We'll be here.

[happynerd1200]

Yes I made a new account, on that one I can't find my old account, tried the steps in the guide which was linked to, there are some other peoples playlists showing instead of mine. Tried resetting password, and its not working either.