[Android][Podcasts] JRE download option not working for newest shows.

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[Android][Podcasts] JRE download option not working for newest shows.

Glenn_Mckeever
Casual Listener

This is the second consecutive day where the download button isn't working for the newest released show. Download option works for older shows. Is this a feature, or a glitch or am I once again shaking my head at the clunky Spotify handling of JRE video podcasting? 

1 Reply

Alex
Moderator
Moderator

Hi @Glenn_Mckeever,

 

Sorry to hear that you're having such an experience with the app.

 

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

 

Also, make sure that Battery optimization is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

 

Keep us posted on how you get on with this.

 

Cheers.

 

AlexModerator
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