Announcements

Help Wizard

Step 1

NEXT STEP

Autoplay doesn't work on mobile devices for Italian songs

Autoplay doesn't work on mobile devices for Italian songs

Plan

Premium

Country

Italy

Device

iPhone

Operating System

iOS 14

 

My Question or Issue

On my iPhone device, the autoplay of similar songs doesn't always work after playing a selected song, searched with the search bar. (not from a playlist or album)
In particular, after searching for an Italian song, the player stops, which generally does not happen for non-Italian songs.
The problem doesn't happen when I use the web player.

I want to communicate this issue, as in the description of the autoplay feature it's specified that "the music should never stops".

Reply
1 Reply

Hey @gior_p,

 

Thank you for reaching out to the Community.

 

This type of issue is commonly related to some damaged cache stored on your device, specially when the Web Player behaves normally. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

 

If the issue persists, could you check if this happens with just a single artist? Also, it would be great if you could share some of the URIs of the affected songs to have a better look at the issue.

 

We'll be on the lookout.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts