EDIT: There is now an official help page about this issue here.
Hey guys 🙂
There have been several topics posted here lately about BlackBerry users not being able to log into the Spotify BlackBerry client whilst being connected via 3G services. It seems strange that it works correctly over WiFi and other applications work fine over 3G but after much research and thinking I have found a solution to allow Spotify to work over 3G! 🙂
You need to manually set your carrier APN settings to allow the Spotify client to know how to connect from your mobile network onto the general Internet.
PLEASE NOTE: Setting your TCP/IP APN may incur extra data charges from your operator, as it might be deemed to be outside of your monthly data limit. It is worth checking this before you change these settings. Personally I am on o2, and I am yet to see any additional charges on my account but there is no clear definition of this in my contract T&C's! Do this at your own risk.
You will need to find out your carrier's APN settings, a quick google search gave me mine (o2 UK):
You need to enter this information in:
Options > Device > Advanced System Settings > TCP IP
and then save!
Spotify should then magically start working over 3G. If you are still having issues, try uninstalling Spotify, removing all Spotify files from your device and then reinstalling.
I am not sure why Spotify does not work over the default blackberry.net connection, when other applications do. I am going to pass this information onto the community team who can hopefully pass it on internally.