Hi, I know therte are 4000 messages like this but this is driving me crazy, Spotify working fine for about a week after installing now just will not log in, just on a continuous loop, sometimes when I disconnect from wifi or 3g I am able to re try the password otherwise I can't do anything. I have re installed 3 times, changed my password I don't know how many times, I can't find a 'device password' which I have seen people talk about, I emailed Spotify on Friday but not heard anything yet PLEASE HELP!!!!!
Solved! Go to Solution.
Finally got it to work! Here is the solution I used, after digging through the Forum (there should be an easier way of finding this information). Also don't understand why Spotify support failed to mention any of this in any of our e-mail exchanges.
Dani9790 - Startup hangs are most likely because of the playlist cache becoming corrupt. To fix this you just need to delete the user folder, situated in users/USERNAME in the Spotify folder. The app should then start and reload all playlists from our servers.
Deleting the folder can be done on the phone itself, going to the Media folder, hitting the Menu button and choosing Explore. Once the folder has been found, selecting that one and pressing Menu will give the option to Delete.
It can also be done by connecting the phone to a computer, choosing to connect as USB Media, and on the computer finding the folder and deleting it.
Be aware that offline synced tracks will need to be synced again after this, but the data from before will be saved on your phone so it should be pretty quick.